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Manager Quality

Hickory, NC
May 11, 2020

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**** **** ****** **

Hickory, North Carolina



A performance-driven and accomplished manufacturing operations manager with a proven track record of achievement in quality assurance and plant management. Highly productive and self-motivating, completes tasks in a timely manner. Comprehensive experience in sales, denim, yarn, carpet, and telecommunications industries. Utilizes strong business acumen to lead a team towards meeting key objectives and exceeding expectations. A reliable top performer with multifaceted experience in Lean Manufacturing and 5S Methodology. Seeks opportunities to provide savings and contribute to long-term success.



Quality Manager, Claremont, North Carolina, 2016-2018

Quality Manager, Catawba, North Carolina, 2014-2016

Quality Manager, Joliet, Illinois, 2013-2014

Responsible for management, control, and sustaining the Quality Management System to meet TL9000 and TPR9404 requirements in CommScope Joliet, Catawba, and Claremont locations and ensure that product, process, and product delivery requirements were met in these areas.

Managed and supervised direct reports. Led and participated in TPR9404 Verizon audits. Directed TL9000 registration audit. Led and taught Quality Matters to 400 people. Directed process improvements teams aimed at scrap reductions. Managed improvements in customer complaints. Motivated quality group to engage with operations and engineering improvements. Implemented TL9000 for wireless business in Catawba, North Carolina. Organized transfer of wireless operation from Joliet, Illinois to Catawba, North Carolina.

Directed improvements nonconforming products, customer complaints, and process audits in 2013. Managed team that simplified production BOMs. Directed team to update ISO documents. Worked closely with team to develop one site for ISO documents and other important quality documents. Acted as team member of PLS 80/20. Served as core team member of Falcon. Led NPI process to move all products to Catawba, North Carolina.

Fiber Production Manager, Claremont, North Carolina, 2006-2012

Managed six direct reports and 100 indirect reports. Set clear expectations of tasks, standards, and deadlines for the team. Understood and identified talent within the team, with a view to strengthening team effectiveness. Responsible for ensuring that levels of attention to detail within the team were maintained at the required standard. Ensured all safety rules were adhered to, performed accident investigation, and reacted to and managed any situations. Responsible for the attainment of the highest personal standards of Quality within the team to ensure that product produced meets or exceeds Commscope specifications.

Directed fiber operations that experienced 10% to 15% growth in business each year.

Achieved on time delivery of 96%-98%.

Led plant with scrap performance of less than 5%.

Recognized as Global Sales Support Person of the Year in 2010.


Production Manager, Scottsboro, Alabama, 2001-2006. Oversaw five direct reports and 200 indirect reports. Led implementation and registration of ISO 9001 for plant. Managed cost budgets with profit and loss statement numbers. Directed reduction of supervisors by half. Collaborated with engineering on process improvements and new equipment installation.

BEAULIEU OF AMERICA, Eufaula, Alabama, ISO Manager, Resident Quality Consultant, 1999-2001. Supervised five plant sites with three indirect reports. Coordinated and directed implementation and registration of ISO 9002 for five plant sites. Led process improvement in five plants with cost savings of $800,000. Utilized SPC to establish key measure charts to make significant improvements in quality, waste, cost, production, and customer returns. Designed and implemented key measure charts. Worked closely with plant managers to make decisions that affected profits. Directed internal auditors and corrective/preventive action program.

Spun Yarn Superintendent Beaulieu of America, Eufaula, Alabama, 1996-1999. Directed four reports and 130 employees. Supervised spun yarn operation. Oversaw quality, cost, safety, and preventive maintenance. Managed ISO 9002 implementation for two plants.

VINTAGE YARNS, Boonville, North Carolina, Plant Manager, 1991-1996. Managed five direct reports and eight indirect reports. Directed and implemented ISO 9002 registration. Established SPC charts for decisions that related to quality, waste, cost, production, and customer returns. Recognized as leader in customer returns among six different plant sites. Directed customer contacts via telephone and personal visits.

BURLINGTON INDUSTRIES, Mooresville, North Carolina, Manufacturing Management Trainee, Supervisor, Department Manager, 1984-1991. Executed quality improvements that resulted in $1,500,000 in cost savings. Oversaw three direct reports. Established process capability of different processes. Managed wet process, weaving, and yarn departments. Completed project for online shade monitoring system for dye process with CPK studies. Performed duties including industrial engineering, quality control, customer service, and planning.



B.S.B.A., Industrial Operations Management, 1983


Lean Six Sigma Black Belt, 2018

Lead Auditor, 2000

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