CURRICULUM VITAE

DHANYA PRIYA SELVAM

Mobile: +974-********

(DOHA QATAR)

OBJECTIVE

To pursue a promising and highly rewarding career in an enterprise that offers an excellent opportunity to utilize and hone up my managerial and technical skills & play a proactive role in the growth of the organization. An excellent communicator, confident in dealing with people from all walks of life. Ambitious and focused whilst appreciating the need to remain flexible.

EDUCATIONAL QUALIFICATION

B.E (Mechanical Engineering) from Bharathiyar University with 88% GPA

M.B.A (Marketing & HR) from Bharathiyar University with 80% GPA PROGRAMMING SKILLS

C, C++, HTML, IBM Mainframe, MSOffice, CAFM, CRM, WALLPOST SOFTWARE FOR FACILITY MANAGEMENT,CMT ( All Customer Management Tool) & Strataware Software

(my strata) PRO –E; SCM & AutoCAD 2000.

CERTIFICATES

BICS CERTIFIED FOR HOUSEKEEPING SERVICE

CFM CERTIFICATION / PPM

PARTICIPATED IN HEAT AND STRESS MANAGEMENT CONDUCTED BY MOPH

PARTICIPATED IN HSE POLICY AND PROCEDURES CONDUCTED BY MOPH

CONDUCTED BICS TRAINING FOR ALMOST 700 STAFF

PROJECTS HANDLED INSIDE DOHA QATAR

HAMAD INTERNATIONAL AIRPORT ( HOSPITALITY & HOUSEKEEPING PROJECTS )

EZDAN HOTELS

BEVERLY HILLS TOWER HOTEL APARTMENTS CLEANING

QATAR AIRWAYS COMMERICAL & HOTEL APARTMENTS CLEANING (COMMERICAL CLEANING / HOSPITALITY / PEST CONTROL)

ASHGHAL (COMMERICAL CLEANING / HOSPITALITY / PEST CONTROL)

ORYX GTL (COMMERICAL CLEANING / HOSPITALITY / PEST CONTROL) CURRICULUM VITAE

QAFAC (COMMERICAL CLEANING / HOSPITALITY / PEST CONTROL)

QATAR NATIONAL BANK (COMMERICAL CLEANING / HOSPITALITY / PEST CONTROL)

MUNTAJAT (COMMERICAL CLEANING / HOSPITALITY / PEST CONTROL)

QDB (COMMERICAL CLEANING / HOSPITALITY / PEST CONTROL)

DOHA ACADEMY SCHOOL

ABERDEEN UNIVERSITY

GULF ENGLISH SCHOOL

ASPIRE ZONE (COMMERICAL & HOTEL APARTMENTS CLEANING)

PEARL QATAR HOTEL APARTMENTS

HAMAD MEDICAL CORPORATION (COMMERICAL & HOTEL APARTMENTS CLEANING)

ELAN GROUP (COMMERICAL CLEANING / HOSPITALITY / PEST CONTROL)

MINISTRY OF ECONOMY AND COMMERCE ( CLEANING AND PESTCONTROL)

LUSAIL CITY PROJECT (MARINA AREAS / ALL PARKS)

AL FURSAN SECURITY SEALINE BEACH ( HOSPITALITY & CLEANING ) PROFESSIONAL WORK EXPERIENCE

Organization: Gulf Tandeel Group, Doha, Qatar

Designation: General Manager

Duration: Jan 2018 till now

Job Responsibilities

1. Ensuring the FM managers are delivering to the customer principles and practices of facilities operations, maintenance, and management. Review and enhance best practice FM services across all existing clients.

2. Assist the Facilities Managers in decision making if requested and solving problems by using logic to identify key facts, explore alternatives, and propose quality solutions at minimum cost.

3. Ensure that best practice and improvement initiatives are effectively shared and communicated through all facilities managers.

4. Carry out regular reviews of contract performance against budget and plans. Review, implement and evaluate remedial action.

5. Develop and maintain a continuous improvement mindset to service delivery that generates “added value” to the business. Continuously review key performance indicators

(KPI's), best practice, and review benchmarks.

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6. Allocate manpower and planning for the Projects, determining workload, delegating assignments, and training, monitoring and evaluating performance. 7. Develop and implement a training program for all staff. 8. Investigate and define problem areas within the Project sites, conduct occasional site tours and prepare reports recommending measures for improving our service to the customer.

9. Carry out any corrective or disciplinary actions. 10. Develop a strategic growth plan with agreed operational budgets with the board including a business development strategy to maximize both internal opportunities across the group and external FM opportunities in the market. 11. Present in conjunction with the Group CFO reports for the board identifying performance against targets and recommendations for performance improvement across the business. 12. Coordinate and run weekly meetings with key FM’s and operational management to discuss progress against targets and ongoing issues and priorities. 13. Completion of annual appraisals of Facilities Managers and Project staff ensuring that they receive guidance, support and recognition of their development needs through regular appraisals, reviews, and personal development plans. Organization: Gulf Tandeel Group, Doha, Qatar

Designation: Operations Manager / Business Development Manager Duration: Dec 2011 to Jan 2018

Job Responsibilities

1. Present in conjunction with the Group CFO reports for the board identifying performance against targets and recommendations for performance improvement across the business. 2. Coordinate and run weekly meetings with key FM’s and operational management to discuss progress against targets and ongoing issues and priorities. Monitors the tender submission process for formatting, completeness, consistency, and compliance Assists in the management of data related to the tendering process .Liaises with Buyers, Procurement/Market Analysts, and Transaction Procurement Specialists to provide contractual and compliance advice

3. Ensures the completeness and accuracy of contracts, including monitoring all related liabilities and third party contracts. Stays abreast of and communicates any changes in contractual requirement

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4. Completion of annual appraisals of Facilities Managers and Project staff ensuring that they receive guidance, support and recognition of their development needs through regular appraisals, reviews, and personal development plans. Developing and implementing the service delivery plans which consider resource demand, standards, equipment and consumables, activity frequency, recording and reporting for each of the soft services to be managed in liaison with soft services coordinator. 5. Supporting the consultancy lead to developing consultancy deliverables. 6. Producing a set of standard operating procedures (SOP) for each of the soft services to be managed.

7. Managing a defined number of FM managers and soft services coordinators and facilities management service providers within their areas, effectively managing resources to ensure consistent service provision.

8. Managing the performance of the facilities management service contractors ensuring that soft services are managed in accordance with its ‘Service Level Agreement’ (SLA) and that all relevant KPI’s are consistently met month on month. 9. Be the first point of contact for complaints management reference soft services, ensuring any complaints received are dealt with effectively, responded to (investigation to ascertain cause and mitigate further occurrence) and closed within agreed timescales and to the satisfaction of all parties.

10. Holding monthly service review meetings with soft service contractors. Escalating poor performance of the soft service contractors to the client with recommendations for action

(corrective action, additional training, and financial penalty). 11. Building strong relations with the client, regularly engaging with them making them feel valued and managing their expectations.

12. Developing customer experience and understanding of client requirements by building and developing stakeholder relationships.

13. Managing the performance of the FM managers and soft services coordinators by coaching, training and developing the team to ensure that they perform to their maximum potential, as well as quickly taking action using appropriate HR procedures if required to address any drop or inconsistencies in performance standards. 14. Creating a culture that embraces change, as well as looking for opportunities to add value to the client (e.g. undertaking security audits of all organizations ) 15. Ensuring that scheduled area or site inspections are undertaken and any required action plans are completed correctly and in a timely manner, making sure the client is fully informed of progress.

16. Ensuring QHSE compliance and legislation and project guidelines with reference to soft services across the portfolio of all organizations. Set HSE Policy and follow all the HSE Policy and procedures.

17. Producing a set of standard operating procedures (SOP) for the Cleaning service, Hospitality service, Waste management, Landscaping, Pest control, security service and associated processes such as Cleaners, Office boy, Tea boys, Technicians, security guards, access permits, CCTV, management of deliveries, parking control, and traffic management etc.

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18. Ensuring that all soft services are managed in accordance with its service level agreement (SLA) and that all relevant KPI’s are consistently met month on month. 19. Be responsible for the incident and emergency management and undertake regular emergency testing or drills.

20. Ensuring that all personnel are trained as per the annual training program. 21. Responsible for managing all soft services including cleaning, waste management, landscaping, and pest control across the contract and managing all security services provision provided to the schools portfolio and providing a secure environment for all users (students, parents, teachers, employees, contractors, service providers and FM management staff).

22. Managing, Monitoring and reporting on the performance of several projects Waste Management and Environmental projects in the zonal operations. Overall in charge of the hazardous and Non Hazardous waste streams, Solid and Liquid-based Waste Management and General Service operations for the zone. 23. Manage all daily operational activities relating to waste Management not limited to the collection, recycling, street cleaning, and associated services and plans, develop and coordinate those activities to maximize performance and service delivery in waste management.

24. Experience in leading around 1500+ employees from different nationalities and job titles. Manage a fleet of 00150 vehicles with the total investment while achieving utilization rates .Initiatives to Reduce the maintenance cost by to implementation of a strict preventive maintenance schedule.

Organization: Asteco Qatar L.L.C, Doha, Qatar

Designation: Business Development / Administration Manager (Sales, Leasing, Property Management & Strata Management)

Duration: Nov 2007 to Dec 2011

Job Responsibilities

1. Plan, lead, promote and manage the operation to achieve set objectives, budgets and Business plan. Prepare and implement procedures, guidelines and standards for the operation.

2. Ensures strategic operational improvements. Develops and recommends programs to meet client’s needs. Prepares proposals with the General Manager that are geared to maximize profit.

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3. Assists in the development of annual sales goals Assists in the completion of monthly targets Ensures own function operates within cost restraints, Works with the Facilities Manager on proposals and contracts aimed at developing external contracts. 4. Conducts on-site client inspections. Implements strategies to improve market share. Assists in developing and executing projects for assigned market areas. 5. Conducts market analysis to determine needs, potential, desired rates, etc. Liaise with FM department to ensure smooth operation. Prepare monthly operational reports and necessary documentation.

6. Works with the General Manager and advertising agencies on preparing necessary collateral material and marketing tools. Prepare and introduce marketing plans and marketing budgets. Maintains proper flow of information within the leasing, sales, facilities and other departments.

7. Carry out site inspections. Liaises with Real Estate Agents. Liaises with Accounts Department on payment and commissions. Attends exhibitions related to the industry. Organization: Goldstone Technologies Ltd, Hyderabad, India Designation: Sr. Executive - Business Development (U.S Market & U.K Market) Duration: June 2003 to Sep 2007

Job Description:

1. Manage engagement process and qualify potential opportunities in IT services and software development. Acting as an interface between the client and the technical team, analyzing the business process.

2. Generate & follow up the sales leads by initiating calls for US Mkt &U.K Mkt. Pro- actively involved in prospecting new business.

3. Obtain market information about competition and other related developments in the marketplace/Make business strategies and make presentations to Multinational companies.

4. Deliver high quality, user-friendly requirement documentation within the set Timelines working independently and in team environment.Take over prospects from sales & deliver efficient warranty service through Service executives 5. AMC Selling & Spare part management.Responsible for providing feedback in structured manner.

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PERSONAL DETAILS:

Age & DOB : 37 years, 26-05-1983

Marital Status : Married with 1 daughter

Nationality : Indian

Visa Status : Work visa with NOC

Languages Known : English, Hindi, Telugu, Tamil and Malayalam. DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

(S.DHANYAPRIYA)

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