Tina-Louise Pinette

*** **** ******* ******

Ottawa, Ontario K1K 1T4

343-***-**** t.pinette adc4yp@r.postjobfree.com

Languages spoken and written: English Naskapi

OCCUPATION: Customer Services Manager – Bookkeeper Organizational Management Quality Customer Services HRM Process Optimization SUMMARY

Results-oriented professional with 10 years of relevant experience in the following areas: Implementation of continuous improvement and quality of customer services Management of human, physical, financial and information resources First-level logistical and operational support to management Coaching Needs analysis and provision of customized business solutions Budget store hours planning Management of special projects Objective: To integrate within a dynamic, competent and productive team where efficiency, effectiveness and professionalism are the norm.

Professional Experience

2008 to October 2019

Customer Services Manager – Bookkeeper Since 2016

Food Basics

Back-up Bookkeeper 2015 - 2016

Food Basics

Supervisor 2010 - 2015

Food Basics

Key Holder 2008 - 2010

Food Basics

Major achievements:

Keeps records of financial transactions for establishment, using calculator and computer: Verifies, allocates, and posts details of business transactions to subsidiary accounts in journals or computer files from documents, such as sales slips, invoices, receipts, check stubs, and computer printouts.

Reconciles and balances accounts.

Compile reports to show statistics, such as cash receipts and expenditures, accounts payable and receivable, profit and loss, and other items pertinent to operation of business.

Calculate employee wages from plant records or time cards and prepare checks for payment of wages.

Organizing employee’s schedules (writing front end schedules and entering other department’s schedule into kronos system).

Managed and supervised a team of 8-10 employees.

Remained flexible and adjusted to environmental and customer service situations as they occur.

Assisted and trained cashiers in sales techniques, providing excellent customer service, problem solving and daily cash balancing operations.

Creation of a vision and implementation of an innovative approach to performance management, thus allowing improved management of performance and non-performance.

First-level logistical, administrative and operational support to senior management and division heads.

Establishing and maintaining an excellent work and cooperation environment. Building synergy within the different teams.

2

Tina-Louise Pinette

Professional Academic Experience

Personal Support Worker 2014 - 2015

Algonquin College

Major achievement:

Assisting or providing total personal care such as toileting, bathing and perineal care.

Assisting with eating, dressing and grooming.

Assisting nursing staff by answering call bells (Long-Term care homes).

Performing sitter duty or patient watch for confused patients in clinical care settings.

Computer or paper documentation of Activities of Daily Living (ADL’s) and other findings.

Reporting behavioural and clinical changes to a Registered Nurse, Registered Practical Nurse, Resource Nurse or Manager.

Self actualization by helping patient/resident/client to reach maximum potential. Education

■ Certificate (Personal Support Worker) 2015

Algonquin College / Ottawa

■ Certificate (Pre-nursing) 2013

Algonquin College / Ottawa

■ High School Diploma 2010

Rideau High School / Ottawa

Additional Training

■ Cardiopulmonary resuscitation (CPR)

Computer Skills

■ Software (office systems): MS Office (Word Excel PowerPoint Outlook) 3

Tina-Louise Pinette

General Skills

Creative. Innovative. Visionary.

Ability to work under pressure. Determination and perseverance. Likes to take on new challenges. Initiative, ability to work independently and organizational skills. Good communication skills. Diplomacy and interpersonal skills. Great ability to listen and observe. Engaging leadership style: ability to coach, motivate and effectively stimulate a team. Ability to work cooperatively with a multidisciplinary team. Ability to identify priorities in order to deal effectively with several projects at the same time. Other Activities

■ Community involvement:

Participate in various programs at Wabano Aboriginal Health Center

■ Recreational sports:

Trekking Basketball Soccer Outdoor activities

■ Other:

Arts & Entertainment Reading Travelling

References available upon request

Contact this candidate