Technical Writer Manager

PAUL A. BURDETT

SUMMARY

IT professional with sixteen years’ experience seeking an opportunity to utilize expertise in multiple technical roles including Senior Technical Writer, Robotic Process Automation (RPA) Business Analyst, and Software Quality Assurance Analyst to contribute to the growth of an innovative technology firm.

Senior Technical Writer – Create documentation for Open Source API Management, Machine Learning Algorithms, RPA Process Design Document (PDD), Procedural Manuals, Training Materials, Web and Mobile documents, User manuals and Guides, Compliance Packages, Flowcharts, and PowerPoint presentations. Interview subject matter experts, SMEs, and technical staff to gather business requirements and specifications.

RPA Business Analyst – Conduct feasibility sessions with Stake Holders and SMEs to analyze their standard business processes for Robotic Process Automation (RPA). Demo and illustrate to client how Automation Anywhere and UI Path works and explain the benefits of automation. Create Process Design Document (PDD), flowchart diagrams with Visio, roadmaps, and document Winshuttle automation and VMware process.

Quality Assurance Analyst – Create test plans for software requirements and technical specifications. Work with the scrum team to perform White box, Black box, Unit, Integration, Regression, and Agile methodology for manual and automation testing on PC, web, Cloud, VMWare, and mobile devices and report bug defects.

SKILLS

Conduct feasibility and intake session with clients to analyze their standard business processes for RPA. Facilitate demo to clients utilizing Automation Anywhere or UiPath explaining the benefits of automation.

Adobe FrameMaker 2015, Adobe RoboHelp HTML 2015, Adobe Photoshop, Adobe Acrobat Pro, Adobe Creative Suites, Adobe InDesign, Access, Snagit, Blue Works, SharePoint, SAP,API, Smartsheet, and Cisco Webex.

Atlassian Confluence, MS Windows 10, Microsoft Office 2015: Visio 2016, Outlook, Excel, PowerPoint, Word.

C++ Programming, Java, Oracle and PL SQL, Oracle SQL Developer, Eclipse, and Visual Studio.

EDUCATION

Tarrant County College, Fort Worth, TX

Associates of Art - Information Technology – Network Support – GPA 3.5

PROFESSIONAL EXPERIENCE

Randstad Technologies (Client McKesson/Change Healthcare) Irving, TX July 2019 – April 2020

RPA Business Analyst

Communicate with clients, project managers, directors, developers, solution design architects, and Six Sigma to automate standardized processes onshore and offshore. Work onsite and remotely with light travel.

Advisory to clients for creation of RPA operating structure, governance, automation roadmap, and PDD.

Conduct feasibility session with clients to determine if automation is financially beneficial for the client.

Conduct PDD Intake session with client to obtain the end to end manual process, business rules, and exception.

Create PDD of the manual process for the RPA utilizing Automation Anywhere and Agile methodology.

Create flow chart diagrams to illustrate current state process for client and solutions team.

Create documentation for Winshuttle, VMware process, Project Manager and Business Analyst Best Practices.

Insight Global (Client Verizon), Irving, TX December 2018 – July 2019

API/RPA Technical Writer

Translate technical specifications and API code into Confluence documentation to present to stakeholders.

Interview Data Scientist, Architects, and Engineers for Machine Learning Models, Open Source API Management, RPA and NBAs to predict a customer’s call intent.

Document JSON Request and Response, Python scripts, and Agile methodology for RPA business intelligence.

Pinnacle Group (Client CoreLogic), Irving, TX April 2018 – August 2018

Senior Technical Writer

Interviewed department manager and subject matter experts to create Standard Operating Procedures, Work Instructions, Reference Guides and flowcharts utilizing Structured Framemaker, Microsoft Word, and Visio.

Upload completed documents with HTML coding to department landing pages.

PAUL A. BURDETT

6959 Chaco Trail, Fort Worth, TX 76137 PH: 817-***-**** Cell PH: 817-***-**** Email: adc4y6@r.postjobfree.com

Innovative Business Software, Inc. (IBS), Irving, TX June 2015 – May 2017

Senior Technical Writer

Collaborated with clients, developers, software testers, and managers to create and update documentation.

Updated user manuals utilizing Adobe RoboHelp HTM, MS Word, Excel, PowerPoint, Visio, and Snagit.

SME communicating with clients, developers, quality assurance analyst, and management to gather business requirements for software enhancements.

Created flowcharts of business processes with MS Visio to present to clients.

Documented cloud server software updates and API Manager.

Quality Assurance Software Analyst

Created test plans for software enhancements using Agile Methodology.

Tested SQL query script, GUI Coding, API, White box, Black box, Integration, and Regression on PC, Cloud, VMWare, web browsers, and mobile devices for manual and automation testing.

Analyzed results documented all defects and coordinated with scrum team for defect resolution.

Software Professionals, Inc. (Client BNSF Railroad), Fort Worth, TX September 2014 – December 2014

SAP Technical Writer

Gathered business requirements for UiPath (RPA) to automate standard business processes.

Created flowcharts with MS Visio and MS Word to convert business processes into automation.

Created technical documents for the SAP BW/BOBJ development team and management.

Synergy Wireline Equipment, Burleson, TX August 2013 – September 2014

Lead Technical Writer

Coordinated with the management team to create User and Maintenance manuals.

Utilized Adobe FrameMaker, Adobe Creative Suites, and InDesign, and MS Office applications.

Coordinated with technical engineers to design the schematics for all wireline trucks.

Prepared Compliance packages for quality assurance and the warranty of all trucks.

Certrec Corporation, Fort Worth, TX June 2008 – May 2013

Lead Technical Writer

Coordinated with licensing engineers to create nuclear Operating and Licensing Application for submittal to the Nuclear Regulatory Commission (NRC) to build nuclear reactors.

Created documents utilizing Adobe FrameMaker, Adobe Photoshop, and Microsoft Word. Created training materials for new hires and eLearning web content delivery.

Quality Assurance Software Analyst

Tested new software releases on various web browsers, mobile devices, PC, and VMWare.

Created test cases for regression and agile testing, test scripts, and reported bug defects.

Interacted with the IT developers to resolve bug defects and facilitate User Acceptance test.

BancTec Inc., Irving, TX June 2007 – January 2008

Technical Writer

Developed software and hardware User Manuals, Installation Guides, and Release Notes for internal and external clients utilizing Adobe FrameMaker.

Coordinated with managers and programmers to create procedural manuals.

Cash America International, Fort Worth, TX July 2004 – November 2006

IT Systems Trainer/Technical Writer

Facilitated IT training for all levels of personnel on the latest software and hardware releases. Coordinated with all levels of management to develop training curriculum for training sessions.

Created software and hardware procedural manuals, training material, release notes, and monthly newsletter. Utilized Adobe RoboHelp, PowerPoint, Word, Excel, Oracle, and SQL.

Quality Assurance Analyst

Tested software updates with Static and Dynamic testing and documented all defects.

Developed User Acceptances for beta sites to ensure compliance of releases and bug fixes.

Provided technical support to the field and help desk team.

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