Social Media Customer Care
Resume:
SULEIMAN KAMOGA
Barwa City, Barwa Albaraha
adc4xg@r.postjobfree.com
Objective Joining a reputable company where my past Experience, Knowledge and Skills are fully utilized and contribute to the success and development of the company at large and myself. Academic
Details
Kakungulu Memorial School
A Level (UACE) Certificate, 85%, 2006
Standard High School
O Level (UCE) Certificate, 88%, 2004
Work
Experience
European Support Services ESS
Qatar, Aug 2017 - till date
Role : Operational Support.
Below are my responsibilities at ESS:-
-Daily update of employees Register to mark ones Present and Absent
-Giving out working materials to staff.
-Assigning tasks to new members.
-Taking note of damaged and out of stock working materials.
-Training new staff members.
- Giving out weekly allowances to staff members.
-Recording down number of members working overtime hours per month.
-Organising weekly changes in morning and night shifts.
-Making purchase reports.
-Working other additional administrative duties as assigned by top managers
Alain Care Centre
United Arab Emirates UAE, Nov 2014 - Nov 2016
Role : Care Taker.
Below were my responsibilities at Alain Care Center:-
-Helping children throughout the day during bathing, class time, eating and sports activities.
-Taking children to hospital for check up under normal or emergency cases.
-Shopping scholastic materials for children.
-Training children in various skills like playing with toys, associating with others, praying, Personal hygiene, framing, sports.
- Coordinating and improving relationship between parents of children and teachers.
-Helping in any administrative duty as given by managers and Director.
Capital Shoppers Mall
Uganda, Jun 2006 - Jul 2013
Role : Receptionist.
Below were my responsibilities at Capital Shoppers Mall:-
-Operate telephone switchboard to answer, make or forward calls while providing correct information and scheduling appointments.
-Greet clients entering the company, determine their purpose and directing them to right destinations they want.
-Attending to clients by use of computer through receiving and sending mails and documents and other social media platforms.
-Taking note of clients complaints and providing appropriate solutions or forwarding Tue complaints to managers.
-Collect, sort and distribute courier deliveries to right people and offices.
-File and Maintain records of Visitors Book, mail deliveries
-Prepare memos, travel vouchers and correspondences.
-Performing other clerical duties like photocopying, faxing, collating, filing etc
-Help in maintaining security at the entrance by issuing Logbook, gate passes and visitors badges.
-Update appointment calendars and schedule
meetings/appointments
Capital Shoppers Mall
Uganda, Jan 2000 - Jan 2005
Role : Sales Assistant.
Capital Shoppers is a big Shopping Mall dealing in a variety of consumer goods and services.
Below were my responsibilities at Capital Shoppers Mall:-
-Displaying/merchandizing stocks on shelves.
-Helping clients during shopping.
-Noting down expired and out of stock items.
-Making stores requisition lists.
-Helping in purchases, making replacements and returns.
-Arranging items for romotion and Special Offers.
-Training new employees.
-Performing other duties as requested by Human Resources Department.
Field of
Interests
Receptionist
Customer Care
Customer Service
Call Center Agent
Fronk Desk
Clerk
Skills Communication ( Oral and Written)
Computer skills
Team Leader
Employee Trainer
Tele calling
Industrial
Exposure
Inplant Training at:
British Institute Of Cleaning Signs (BICS)
Achieveme
nts
At ESS, I was given a certificate for
employee of the month several times due to my professional service delivery and commitment to work and assignments. I also had an Increase in allowance and salary due to positive comments by on me clients and fellow employees.
At Alain Center,
I was awarded a certificate of good conduct for proper Care Taking if children with some of the hardest disabilities like epilepsy, Deaf and Mutes.
I worked at Capital Shoppers Mall for nine years where I receiver various promotions. I started as a Till packer, I was promoted to Sales Assistant. Later promoted to Supervisor and finally as a Receptionist/Customer Care Executive.
Curricular
Activities
Co-Curricular
Football, Basket Ball, Table Tennis, Athletics
Extra-Curricular
Beach parties, Camping Fire, Traveling
Strength Flexibility
Adaptability
Punctuality
Team Leader
Positive decision making
Creativity and Quick learning
Hobbies Music
Movies
Travelling
Sports
Social media
Jogging
Reference Hamidu Kamoga
Uganda
Pioneer Bus Company
adc4xg@r.postjobfree.com
Brian Kityo
UAE
Marriott Hotels
adc4xg@r.postjobfree.com
Eric Buteera
United Arab Emirates
Alain Mall
adc4xg@r.postjobfree.com
Declaration I hereby declare that the above information is true and to the best of my knowledge and belief.
Date : 10/4/2019
Place : Qatar, Doha
(SULEIMAN KAMOGA)
Contact this candidate