Project Manager/ Scrum Master

SM Sephara Garcia Mpemba

Moussadji

240-***-**** E: *******.******@*****.***

Lanham, MD 20706

PROFESSIONAL

SUMMARY

Dynamic results-oriented Project Manager with over 5 years of experience having unique ability to drive execution of strategic goals, and effectively lead diverse resources (People, Process, Technology, and Budget). Hands-on experience with both Agile/scrum and Waterfall project methodologies including all aspects of project management: planning, estimating, budgeting, scheduling, execution, training, control and risk management, change management and quality management. Experience with stakeholder communication and leading meetings with the sponsors, along with presentations for high-level communication explaining complex concepts in business terminology. Experience managing staff (on site and offshore), allocating resources, mentoring team members, and conducting performance reviews. Extensive experience with requirements gathering, business analysis and implementing enterprise solutions. Experience with providing end user system training, serving as an effective liaison between technical staff and business users. Additional experience with Business needs expertise in independent understanding, documenting, problem solving, Scope Management, Configuration Management, change management and tracking the business needs, and training the end user throughout the System Development Life Cycle (SDLC). SKILLS Project lifecycle management

Project monitoring

Project audits

Managing projects

Microsoft Office, Microsoft Project,

Clear Quest, JIRA, Confluence.

Visio, Salesforce, Agile

Methodologies.

Analyze work flows within and

across all departments to

determine how entire AR network

can per form at peak efficiencies.

Review KPI monitoring system s

and determine ways to improve

their ability to improve operations.

Create analytical process that

justifies business decisions

Analyze capital expenditures and

project designs to help find ways to

cut costs.

Maintain updated outlook on all

associated business costs and

deliver quarterly report on pertinent

industry trends to management

team.

Experience with Medicare and

Medicaid regulatory framework

and HIPAA compliances.

WORK HISTORY PROJECT MANAGER/ SCRUM MASTER 08/2015 to 03/2020 Metro Medical Group LLC Greenbelt, MD, MD

Managed insight and opinions of multiple internal and external stakeholders and helped to ensure all stakeholders agreed with current scope and roadmap of project during work break down structure phase of PMLC. Focused on Project Management designing checklists and templates for PMO best practices while working with development Scrum Team of 8. Developed project plans using Gantt charts and ensured that scope of project was forecasted and monitored adequately.

Identified risks and designed mitigation and contingency plans as needed. Held design discussion meetings with development team and Product owner to precisely develop detailed use cases to cover all required functional specifications.

Based on resources and budget allocated using Clarity tool and type of project, identified SDLC methodology that worked best and organized Jira board accordingly.

Coached team members on Lean-Agile practices, scheduled and facilitated all of scrum ceremonies which included sprint planning, daily stand ups, product/sprint backlog grooming meetings and sprint retrospectives. Guided team on breaking down stories into tasks ensuring in scope workload for each team member during sprint planning and motivated them on self-organizing.

Worked closely with Product Owner and development team, coordinating product backlog grooming and story point estimation for smooth and effective execution of projects on hand.

Monitored development progress throughout each sprint and aided for continuous improvement by recommending product customizations, enhancements, or workarounds to meet customer requirements. Identified and removed any team impediments to enhance productivity and efficiency.

Developed automated metric reports in Jira to identify and focus on application areas that required improvements to help build robust system and monitor team's burndown and sprint velocity.

Performed change set verifications for alpha and beta builds using Bitbucket version control repository services.

Coordinated user acceptance testing with defined Beta tester group and documented their feedback and converted them into enhancement and change request user stories for future sprints guaranteeing higher customer satisfaction.

Extensively used JIRA to provide transparency on product and sprint backlogs by regrouping, organizing and tracking on timely basis. Conducted requirement refinement sessions, story mapping exercises, feasibility studies and Impact Analysis, Cost/Benefit analysis, Gap Analysis and Risk analysis, Dataflow analysis using use cases, dataflow diagrams and business process diagrams.

Participated in Salesforce implementation project as scrum master to create wealth management clients.

Utilized Excel, SQL and other data analysis and profiling tools to query and understand complex data and to document as-is and to-be processes and data requirements.

Worked on risk management, performed gap analysis, Adhoc queries, potential impact of specific threats and made recommendations to enhance existing controls or to implement new controls.

Worked with external vendor to deliver project using hybrid iterative and incremental approach.

Used Salesforce for Wealth Management to identify opportunity for process optimisation, process redesign, or development of new process/policies to reduce cost, improve quality or drive revenue growth through new functionality. And, proactively manage expectations of internal and external stakeholders around product roadmap, releases and priorities. Worked with CRM salesforce, SQL server, JIRA, MS Projects, Confluence, TFC, Lean software development, SDLC and other project management tools.

While Using salesforce, assisted in performing and executing functional testing. Developing use cases, test scripts, and translate these for usage in automated regression testing. Performed unit testing, integration testing, and performance testing of new application functionality. Analyzed and mitigated issues identified during testing

Provide remote training through creating training materials and running training sessions. Maintained data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data. Also, managed all new user provisioning, including auto-provisioning integration between OKTA and Salesforce using Active Directory security group membership.

EDUCATION Master of Science Business Management EXPECTED IN 12/2020 Catholic University of America, Washington, DC

Conducted a strategic audit and provide appropriate recommendations given the organization's strengths, weaknesses, opportunities, and threats using critical thinking and analytica l skills.

Developed a working understanding of the nature, types, causes and management of project risk to the extent that they can contribute effectively to identifying, mitigating and managing project risk in today's enterprises, both public and private.

Calculated the time value of money for present and future values for sums and annuities, Calculated figures of merit using Payback, NPV, IRR, and BCR methods. Assessed the risk/return trade off using the Securities Market Line diagram, and Calculated the cost of capital for both debt and equity.

Collected financial information necessary to evaluate publicly held corporations. Conducted ratio analysis to measure liquidity, profitability, activity, and leverage. Prepared pro forma income statements using percent-of-sale forecasting.

Bachelor of Arts Political Science And Government 12/2018 Trinity Washington University, Washington, DC

CERTIFICATIONS CompTIA Security+ (Trained, Certification In progress) Certified Scrum Master (CSM) (001042934)

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