Michelle McDaniel

Conover, NC *****

adc4wc@r.postjobfree.com

828-***-****

Work Experience

Administrative Assistant

NEW SEASON - Morganton, NC

February 2019 to Present

• Take payments from patients.

• Answer incoming calls

• Schedule appointments for intake days of new patients.

• Help talk to patients when they ask to talk.

• Provide information for patients needing any type of help. Also was in charge of Recovery Month in September. Set everything up from donations, games, food and prizes for the patients in our clinic.

Finished SAPPING classes for my License to become a counselor in Substance Abuse. Assisted with Drug Screens, Treatment Team Meetings, Group Therapy, Supervision classes and Keeping patient charts up to date.

Customer Service Manager (CSM)

Steve White Motors - Newton, NC

January 2018 to January 2019

• Kept up with survey calls of customers that had a service repair done to their vehicle.

• Made sure all sales/services purchases/repairs were done correctly.

• Scheduled appointments for sales and service.

• Researched all HOT ALERTS from upset customers.

• Fixed any problems customers had.

Marketing Director/Administrative Assistant

Gutter Pro USA - Hickory, NC

July 2017 to January 2019

• Made cold calls to potential dealers to get them to sign on with company to sale our product.

• Placed orders for clients.

• Took payments using quick books.

• Answered incoming calls.

• Mailed invoices to clients.

• Took care of complaints that any customers had in regards to warranty on product, cleaning or basic maintains.

Customer Service Specialist, Customer Service Representatives Dock Yard Self Storage LLC - Hickory, NC

August 2013 to September 2016

Customer Service

Payroll

AP/AR

Schedule employees on weekly bases

Haul Specialist

Scheduled rentals for Haul

Took payments from clients on rental spaces

End of Month reporting, along with daily reports

Daily Deposits to Bank

Inventory of Supplies

Receptionist Secretary, Secretaries and Administrative Assistants Ingle & Son Landscaping - Conover, NC

November 2012 to May 2013

Conover, NC

November 2012 to May 2013

Provided excellent customer service.

Managed daily NCDOT jobs for company.

Ensured that stock/merchandising was shelved in a timely manner. Processed all appropriate accounting reports and paperwork Maintained employee time cards for 72 staff members. Developed and utilized pick up list for truck drivers. Processed all field files and property lines.

Receptionist/Tax Advisor, Tax Preparers

H & R Block - Newton, NC

October 2001 to March 2011

Consistently maintained 95% customer service and satisfaction Managed daily cash controls and accounts payable.

Scheduled appointments for 1,500 plus clients

Ensured all refund checks were printed and correct for 1,500 plus clients Trained over 15 new hires a year per company standards. Education

High school diploma

College or a TechnNewtin Conover High Schoolical - Newton, NC August 1991 to June 1995

High School Diploma

General High School

June 1995

Skills

• As400 (4 years), Peachtree Accounting (9 years), TPS (8 years), Excel (10+ years), Spreadsheets (10+ years), Payroll (4 years), AR (10+ years), AP (10+ years), Outlook, Quickbooks, Filing, Marketing, Administrative Assistant

• Addiction Counseling

• Individual / Group Counseling

• Tax Experience

Assessments

Conscientiousness — Highly Proficient

September 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: https://share.indeedassessments.com/share_to_profile/ d22dfe646a1b66ff170ffcb2a02ce7b2eed53dc074545cb7

Administrative Assistant — Proficient

December 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/406237164b61906d84a48ad61f7310deeed53dc074545cb7 Customer Focus & Orientation — Proficient

June 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/i75qgvgpma8l-qbv Working with MS Word Documents — Proficient

December 2019

Knowledge of various Microsoft Word features, functions, and techniques. Full results: https://share.indeedassessments.com/ share_to_profile/2667414525ae44de2abe866606c13606eed53dc074545cb7 Attention to Detail — Familiar

March 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: https://share.indeedassessments.com/attempts/ e4540ab9e45e4421e3d2a920a67b0cfbeed53dc074545cb7

Scheduling Skills — Proficient

March 2020

Cross-references agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/attempts/df5c15e50eddf11d920e11ae5f190a8d Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/5ee2a544e6be50d91a8cf00e03e342f0eed53dc074545cb7 Administrative Support — Completed

March 2020

Using basic scheduling and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/31ba03004542006b8907470c09f8bcd4eed53dc074545cb7 Work Style: Reliability — Completed

January 2020

Tendency to be dependable and come to work.

Full results: https://share.indeedassessments.com/ share_to_profile/8023a9141480bf5532d44ce3ac213ab2eed53dc074545cb7 Spreadsheets with Microsoft Excel — Completed

February 2020

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: https://share.indeedassessments.com/ share_to_profile/37ef7f4f07bbefad4e03e6d397f03986eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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