Robert John Lee Savage

***** ******* **. **

Navarre, Ohio 44662

330-***-****

adc4v6@r.postjobfree.com

Summary

Experienced Operations/General Manager, Maintenance/Facility Supervisor, Service Manager, and Commercial/Industrial HVAC/R Service Technician with excellent business/operations/personnel management, client skills, sales skills, project management, and mechanical skills. Holds current Ohio Contractors licenses in HVAC, Refrigeration, and Hydronics. Action-oriented with strong ability to communicate and work effectively with vendors, sub-contractors, other management professionals, business owners, project managers, and co-workers. More than 25 years of experience planning, developing, and implementing residential, industrial, and commercial HVAC/R, facilities maintenance management, and general day-to-day business operations.

Education

Akron University, 1994

Akron, Ohio

Electronic Engineering Technology

Fairless High School, 1987

Navarre, Ohio

High School Diploma

Plumbers and Pipefitters, Local #94, 2003

Canton, Ohio

HVAC/R, Building Trades Journeyman

Holds Current Ohio Contractors Licenses for:

-Hydronics

-Refrigeration

-HVAC

(These licenses will allow holder to pull permits for any/all installation or replacement work falling

under such licenses.)

HVAC/R

-Universal Refrigerant Certification

-NATE Certification of A/C, H/P, and Air Distribution

Carrier Pro-Techs Certification Levels 1,2,3,4,and 5

ARI/GAMMA Certification

Many various Certifications and Trainings in all aspects of HVACR and Building Maintenance/Operation (can show certificates upon request)

Work Experience

CKP Heating and Cooling – North Canton, Ohio

Operations/General Manager

From 2016 – 2020

-Oversee all aspects of running the business day to day operations including, but not limited to:

-All construction/installation projects, service projects and office/shop projects

-Direct and work with other management/co-workers to coordinate construction

projects, service projects, and office work for the successful completion of all

projects and to maximize profits and customer satisfaction

-Implement new scheduling system and oversee all scheduling and manpower

-Implement vehicle maintenance program and oversee the maintenance/repairs of the

company vehicle fleet

-Implement and oversee tool inventory program and tool repair/replacement program

-Implement and oversee new service/preventative maintenance software system

-Implement and oversee new inventory/material stock and buy out cost effective

-Implement and enforce various shop/field/office programs and procedures for more

efficient business operations on all sides

-Oversee service manager and service department for efficient operation

-Oversee construction project managers for efficient job flow

-Oversee timesheets, field reports, financial reports, all various business documents to

insure they are complete, accurate, and on time

-Oversee safety program, safety equipment and address safety concerns

-Perform job site visits to ensure quality of work and address any employee concerns

-Perform bi-annual evaluations of all employees

-Negotiate wage/benefit increases

-Interview all prospective employees, discipline and terminate employees as needed

-Oversee all customer and vendor issues/concerns for a resolution

-Implement and oversee all shipping, receiving, warranty, and returns of all materials

-Oversee/Attend/Run all company meetings as needed

-Implement and/or revise company policies for more efficient and profitable operation

-Willingness and ability to perform any and all other tasks needed for successful

operation of the business

Guenther Mechanical – Ashland, Ohio

Service Manager

From 2012 - 2016

-Run day-to-day operations of business as listed in Skills section of resume

-Negotiate prices and terms of sales and service agreements

-Provide high level and in-depth technical support by resolving inquiries in person, by phone,

and e-mail in a timely manner

-Prepare sales contracts for orders obtained, and submitted orders for processing

-Generated new business through increased customer relations, and increased sales

substantially over a four-year period.

-Attend trade shows, conferences, and seminars to keep up on the latest technology

-Advise administration on organizational policy matters, and recommended needed changes

-Serve as a link between upper management and employees by handling questions, interpreting

and administering contracts, and helping resolve work-related problems.

-Review work orders and communicated with employees to assess work needs for the day

-Assist in management of business operations by maintaining records and files, preparing

cost and inventory reports, and ordering supplies

-Develop and execute layout and installation of any and all service work and equipment based on job terms and city regulations

-Provide outstanding customer service and facility maintenance by maintaining

positive relationships with all customers

Finney Refrigeration – Canton, Ohio

Service Manager

From 2009 - 2012

-Work includes all aspects listed above

Finney Refrigeration – Canton, Ohio

Service Technician

From 2003 - 2009

-Work includes all commercial and industrial HVAC/R applications as listed in Skills section

of resume

Rex Reliable - Canton, Ohio

Service Technician

2002- 2003

-Work included all residential, commercial, and industrial HVAC/R applications as listed in Skill section of resume

JD's Storage Units – Navarre, Ohio

Owner/Operator

2002 – Present

-Owner/Operator of Storage Units: Maintenance and Office Skills, as listed in Skills section, to run and operate business as well as maintain the property

Stark Cooling and Heating, Inc. - Massillon, Ohio

Service Technician

1994 – 2002

-Work included all residential and commercial HVAC/R applications as listed in Skills section

of resume

Savage Landscaping – Navarre, Ohio

Owner/Operator

1989 – 2001

-Owned and Operated Landscaping business-work included all aspects of running the business as listed in Skills section as well as Mowing, Landscaping, Maintenance of all equipment, and Overseeing of all employees

Lodge Nursing Home – Navarre, Ohio

Maintenance Supervisor

1989 – 1994

-Maintained building and equipment including Electrical, HVAC/R, Plumbing, Gas,

Emergency Systems, Equipment repair, Alarm systems, OSHA Regulations, Fire and

Safety Director, Remodeling and Construction, Grounds keeping, and regular communication

with fellow employees and residents to resolve maintenance problems

Village of Navarre – Navarre, Ohio

Water/Waste Water Technician

1989 – 1990

-Maintained daily operations including equipment maintenance (pumps, motors, control systems) lab work, work and maintenance of loader, tractors, trucks, and dump trucks, and checking and cleaning of all plant equipment

Management Skills

>Experienced Operations/General Management Skills for Complete Business Operations

>Extensive Sales Training including Lead/Client Development, Purchasing, Negotiation of

Contracts, and Understanding of Client Business Requirements

>Strong Customer Focus including: Facility Maintenance, Customer Service Experience,

Job Site Supervision, Timely Project Completion, and Complaint and Problem Resolution

>Project Management Skills including: Project Planning, Supply Management, and Schedule

Management

>Supervisory Experience including: Extensive Technical Support Experience, Complex

Issues Management, Staff Development and Training, Management Collaboration, and

Competent Execution of Day-to-day Business Operations

Technical Skills

>Extensive HVAC/R System knowledge including installation and servicing of all brands and types of HVAC/R equipment including forced air furnaces, roof-top units, boiler systems, chiller systems, electric heating, air-conditioning, heat pumps, geothermal, ventilation, refrigeration systems of all kinds, and food service/kitchen equipment.

>Superior troubleshooting skills with Mechanical and Electro-Mechanical Equipment

>Strong Electrical Comprehension including: All types of wiring including residential, commercial and industrial (low voltage through high voltage), Lighting and Emergency Lighting Systems, Generator and Emergency Generator Systems, Phone/Alarm/Data Wiring, National Electric Codes (NEC), AC/DC power and control system troubleshooting and knowledge, AC/DC Motor drives, Programmable controllers/digital circuitry, knowledge of power distribution, transmission systems, and energy consumption issues

>Interpretation of blueprints, wiring diagrams, and schematics

>Strong knowledge of all building systems

>Knowledge of solar design fundamentals

>Welding including: Cutting, Brazing, and Soldering using Arc, Mig, Oxy-Acetylene, Map Gas/Propane Units

>Fire sprinkler system testing/repair

>Backflow testing/repair

>Familiarity with CAD software

>Proficient with all mechanical, electric, and power tools

>Strong Plumbing Ability/Knowledge including all Gas, Water, Refrigeration, and Backflows

>Metal Fabricating

>Competent with Heavy Machinery including dump trucks, backhoes, bobcats, bulldozers, lifts, forklifts, tractors, and lawn care equip. including maintenance and repair

>Automotive, Power Sports, Power Equipment-including chassis, complete engine overhauls

tune-ups, brakes, suspension, frame servicing, body work, and painting.

>Water treatment operations

Office Skills

>General Office Skills including: Computer Literacy, Quickbooks, Excel, Word, Email,

Bookkeeping, Billing, Communication, Filing, Financial Understanding, Scheduling and

Service Software, Etc……

>Operations

-Collaborated with other management personnel and service/construction techs to ensure

smooth work flow and efficient organization operations

-Accountable for all operations of busy office, and running of day to day operations

-Oversaw implementation of new in-office organizational system which resulted in

more cost-effective service, less time wasted in office by service technicians, and

increase in company morale because of more organization.

-Facilitated new employees by safety training, answering questions, and providing

service support.

-Provided owners with updated information for client projects

>Scheduling

-Organized technician schedules for customer jobs

-Managed daily schedules and sales leads for all Commercial/Industrial HVACR jobs

-Ran job crews, oversaw building projects, worked with vendors and sub-contractors

for completion of work.

>Vendor Management

-Negotiated low vendor rates for all HVACR Customer Service supplies/equipment

-Maintained close relationships with vendors to foster support and responsiveness

when needed.

>Customer Service

-Handled customers effectively by identifying needs, quickly gaining trust, approach-

ing complex situations, and resolving problems to maximize efficiency

-Ensured that customers were satisfied with company products and services by doing

follow-up calls and/or lunches and meetings

>Conflict Resolution

-Responsible for handling customer account inquiries, accurately providing information

to ensure resolution of product/service complaints and customer satisfaction

-Researched, calmed, and rapidly resolved client conflicts to prevent loss of key

accounts

>Sales

-Implemented and Oversaw skilled sales techniques that grew yearly sales considerably

over the last few years despite the slow economy

Personal Skills

>Excellent people skills including: Strong ability to mediate disputes, Excellent

problem-solving skills, Persuasive Communication Expertise, and Strong Leadership Abilities

>Customer and Service Oriented with excellent written and verbal communication skills

>Strong Work Ethic, Strong Initiative, Self Motivated, Strong Organizational Skills, Good

Judgement, Detail-Oriented, Goal-Oriented, Highly-Competitive, Hands-On and ProActive,

and Strong Analytical Skills

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