Manager Customer Service

JANECLAIREO.MANEJA

Bagong Sikat II Liwan Norte, Enrile CagayanValley, Philippines

Dateof Birth – November 09, 1994

Mobile # +974-****-****

Email - **************@*****.***

Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Hands-on skills in using applications such as MSOffice, MSExcel to facilitate daily office operations.

CoreQualifications

• Teaching

•Customer Service

•Office Administration

•Bookkeeping

•Schedule Management

•Office Maintenance

•Inventory and Supply Management

Professional Experience

TEACHING

●Teaching values education

●Managing students

●Advisory teacher of grade 8

●Teaching Filipino and English subject

TAXCOLLECTOR

•Collect taxes from business establishments, Agri-Machineries, Building permit and Land fee.

•Municipal Government Job.

CALLCENTER

•Customer service representative in AT&Tvia Convergys • Dealingwith USbased customer and resolving their issues.

•Excellent phone etiquette.

•Fluent and excellent English

SECRETARY

•Secretary for ISPAI security agency.

•Prepare daily reports of securities

•Tracking attendance of staff

•Secretary to the Manager of the firm.

RECEPTIONIST

•Greet and welcome guests in person and on phone; answer and direct inquiriesto designated department.

•Maintain log books, including sign-in/out logs, front desk expenditures, and callsreceived.

•Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.

•Maintain executive managers ‘calendars by planning and scheduling conferences, teleconferences, and travel.

•Develop and utilize effective filing and retrieval systems, and maintain office supplies byplacing ordersand evaluating new products.

•Managefront office reception area bycleaning and organizing desk and visitor lobby.

FRONTDESKRECEPTIONIST

•Greeted walk-in customers, insurance adjusters, and tow truckcustomers while fielding callsfrom outside sourcessuch asvendorsand customers.

•Obtained authorization for servicesand updated customers on repair statusof vehicles.

•Calculated bills for servicesrendered and collected and processed customer payments.

•Balanced monthly vendor statementsand closed monthly salesinvoices.

Education

DegreeCourse

Filipino Institute Qatar

Business Management

(additional Course with certificate)

Bachelor in SecondaryEducation

Teacher Major in Filipino minor English Universityof St. Louis

2010-2014

References

MsJessaPalaci

Manager,Bonchow SM Bagiuo, Bagiuo City

094********

MsChristineAng

Manager – Hotel Carmelita

Tuguegarao City, Cagayan

093********

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