Harry Goodwin

Email: adc4i6@r.postjobfree.com Cell: 213-***-**** Location: Rancho Cucamonga, CA

Objective

Customer service-oriented IT Professional looking to leverage extensive background in Information Technology, Management, and Military training into a great position with a dynamic organization. Technical Skills

Microsoft Office 365 Administration MS Active Directory Administration MS Exchange Server Administration Cisco Unified CM Administration Information Security Management System System Center Configuration Manager Remedy, Cherwell, Service Now & RT Remote Desktop Support-Dameware & TV Citrix, Cisco Jabber & Cisco VPN Support VMWare, Edocs, iManage Legal Support Reimage, Archive & Wiping of Devices User State Migration & Backups on Devices Apple-Android-Windows Mobile Devices LAN, WAN & Printer Troubleshooting Support Dell-Macs-ThinkPad’s-Apple & Android Conference Room-Audio & Video Support Windows 7, Windows 10, Windows Server Printer Copier Management Support Remote Server Administration Tools Microsoft Outlook, Office, Lync, Skype Professional Experience

Chipton-Ross (BOEING) Rancho Cucamonga, CA

IT Support Technician III 2018-2020

Provided IT support for technical authors, engineers and mid to senior level managers for integral operations for Boeing. Onsite daily provided application, hardware and software related troubleshooting and support of 150+ end users.

Odyssey Logistics & Technology Charlotte, NC

IT Helpdesk Analyst 2017-2018

Tier 1-Tier 3 tickets onsite and throughout the company abroad. Support multiple application systems services restart, password resets, security settings. Register, configure and troubleshoot company phones via Cisco Management Console. Configure and deploy end users’ pc’s including reimaging, hardware and peripherals.

WECTEC Charlotte, NC

IT Global Support Specialist 2017

Setup configured and installed laptop, desktop PC’s and related software. Identified, researched, and resolved technical problems related to hardware/software issues. Operated and maintained Cisco- Creston conference room audio/video systems. Added or removed user accounts and password resets in an Active Directory. Maintained backups of all departed end users for entire company. K&L Gates LLP Charlotte, NC

IT Deskside Support Analyst 2016 – 2017

Tier 1-Tier 3 IT ticket request for law firm of over 200+ users. Responded to IT Help Desk requests via telephone, email, via remote access, and in-person. Diagnosed and resolved end-user problems, PC hardware and software issues. Configured end-user PC desktop hardware, software, and peripherals for firm users. Trained all incoming new hires on information technology, software and hardware. Supported 9 conference rooms A/V setup, equipment issues, call issues and meeting request. Fort Mill School District Fort Mill, SC

IT Help Desk Technician 2012 – 2016

Provided end user support for 700 students and 125+ staff. Managed over 4 computer labs of 125 desktops and 1 mobile lab of 25 laptops. Scheduled and reserved lab usage for training events and teacher usage. Responded to Tier 1 – Tier 2 IT tickets request for staff of 100+ teachers in the school building. Troubleshoots desktop hardware, software applications, OS, network connectivity. Department of Employment Workforce Columbia, SC

Workforce Development Consultant 2009-2012

Managed caseload of over 150+ participants in the WIA program. Coordinated state and government resources, preformed extensive research and oversaw various training sessions for participants. Provided Core Services, Intensive Services and Training Services for participants. Gave additional Supportive Services, Rapid Response Services and assisted individuals who was laid off due to international trade. Created then held resume writing, mock interview and computer training courses. Vance International Centreville, VA

Project Manager 2003-2007

Supervised over 25+ employees at multiple John Deere sites. Interviewed, hired and trained employees during new hire process. Scheduled hours for employees and arranged shift coverage for 900-hour site. Handled all administrative task payroll, benefits, PTO and insurance issues. Fleet scheduler for at least 20 company vehicles for VP’s, CEO’s and Executives. Attended monthly meetings with high level executives, clients, and vendors security safety. Education

2007 University Of South Carolina- Associates of Arts 2010 Lengel Career Services- Career Development Facilitator Certificate 2017 York Technical College- Computer Support Technician Certificate Military

1996-2000 United States Marine Corps (Honorable Discharge) Camp Pendleton, CA Non-Profit Service

SC Clippers Organization Fort Mill, SC

President/Director of Operations 2013-2018

Directly supervised 10 coaches and 75 athletes, Responsible for hiring and mentoring of all coaches. Oral and written communication between parents and associated organizations. Facilitated, coordinated and managed day-to-day operations of business, including webhosting and development.