Data Analyst Service

Paddy Chan

Address: ** ***** *****, ********, ** R3T 6E5

Phone: 431-***-****

Email: adc4h1@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/paddy-chan-67b24115

Profile

Dynamic and resourceful information technology professional with over 7 years of experience in providing systems and business analysis in Financial Service Institute (FSI), Retail and High-Tech manufacturing industries.

Strong communication and interpersonal skills with the ability to work in a diverse environment and develop strong working relationships with business and system teams; strategic planning abilities with expertise in system and business requirements gathering and documentation for the purpose of application enhancements and projects

Solid understand of system standards and Information System methodologies, and sound software deployment experience and knowledge in ERP (SAP Business One, Microsoft AX, Infor Sun System) and BI (QlikView and Qlik Sense certified)

Proficient in managing large multidisciplinary teams by interpreting and explaining complex processes and procedures with proven track record of combining solutions knowledge and problem-solving skills to identify business needs and deliver appropriate solutions

Exceptional analytical skills with specialization in visualizing financial, revenue, expenditure, costing as well as customer experience data in providing insight while maintaining a high degree of confidentiality

Compatible Technical Skills

Operating Systems: Windows 2003/2008/2012 Server, Windows 7/10

Software Installation and Administration: Microsoft Office, Skype, Webex, Zoom, CMS

Areas of Knowledge: SSL, SSO, APIs, Java Script, HTML5, R, Python, SQL

Relevant Employment History

Senior Solutions Consultant 2019-Present

Blackline Systems Pte Ltd Hong Kong, Hong Kong

Performed needs analysis calls to prospective clients to thoroughly and accurately understand business challenges, delivered relevant and pertinent demonstration of the BlackLine platform as a resolution of system and business requirement issues.

Collaborated with customer service team and product management team by analyzing and identifying key areas of improvement in product features, process, and procedures to ensure the delivery of quality software using agile practices.

Completed Return on Investment (ROI) Analysis for prospective clients by evaluating and providing analysis on requirements and identifying key areas of improvement with the use of an internally developed calculator and tools to show business benefit within usually stipulated period of 5 years.

Prepared and reviewed business proposal and information such as Request for Proposals (RFP) and Request for Information (RFI) to ensure accurate delivery of outcome and solutions.

Liaised with the service team to prepare the Statement of Work (SOW) and project plan by developing the Responsibility Assignment Matrix (RACI Matrix), Work Breakdown Structure (WBS) and Change Management plan.

Senior Solution Architect 2013-2018

QlikTech Hong Kong Co. Ltd Hong Kong, Hong Kong

Led the region’s presales team as the go to person for product knowledge, specializing web mash ups and data integration by developing best practices and guidelines

Conducted business needs analysis workshop, proposed solution and demonstrate proposed solution to the prospect’s technical, end users, operations, and senior management staff.

Participated in project meetings to provide consultation on best practices and advise on technical issues such as data integration, security, deployment and any other area for improvement.

Created a content library of both system and business requirements use cases, troubleshooting and resolution of issues, presentation, demo, change management plan and process and procedure improvements lesson learned and case study in Financial Service Institute (FSI), Retail and High-tech Manufacturing industries.

Allied with the sales teams to archive revenue goals in 3 consecutive years (2014-16).

Senior Client Service Consultant 2012-2012

Tectura Hong Kong Limited Hong Kong, Hong Kong

Delivered an exceptional implementation experience to customers by conducting business requirement study workshops and documented in project planning blueprint to cover the framework of each project.

Prepared business functional requirement and system design documents as a guideline for the development team.

Designed and drafted User Acceptance Test (UAT) scenario and end-user supporting documentations to test newly developed systems and ensure it meets business needs.

Managed projects by planning, monitoring, and controlling of project scope, timeline, and deliverables and successfully implemented Microsoft Dynamic AX solution for a large retailer in 6 different countries in Asia.

Senior Service Consultant 2011-2012

YonYou (Hong Kong) Co., Ltd Hong Kong, Hong Kong

Liaised with the project team to conduct requirement study workshop and gather information necessary to understand business requirements and transformed information into functional specification.

Prepared functional specification and User Acceptance Test (UAT) documents to guide on the use of new systems and its fulfillment of business requirements.

Applied project management skills in planning, monitoring, and controlling of the project scope, timeline, and deliverables.

Documented business cases, bugs reports, and localization enhancement for evaluation by the development team.

Implemented Enterprise Resource Planning (ERP) Solutions for 3 real estate companies and streamlined the billing and cash collection process to increase visibility on outstanding debts and collections.

System Support Officer 2000-2005

FlexSystem Limitedhttp://www.flexsystem.com Hong Kong, Hong Kong

Fulfilled Service Desk function over the phone and virtually in providing first line support to I.T. users by troubleshooting and performing system diagnosis in resolving system complaint.

Provided consulting and support to front end user by performing diagnosis and troubleshooting to resolve software related complaints.

Aided in the planning and execution of projects relating to onboarding process for new clients by offering end user and system administrative training.

Documented bug cases and functional enhancements based on diagnosis and feedback on executed projects for evaluation by the development team.

Planned and executed system upgrade for 2 major customers and generated over 150,000USD sales revenue.

Education

Bachelor of Science in Computer Science 2005

Victoria University of Technology Melbourne, Australia

Other Relevant Certification

Project Management Professional (PMP) 2012

Project Management Institute Pennsylvania, USA

Professional Diploma in Quality Project and Service Management 2007

ABRS Management and Technology Institute Hong Kong, Hong Kong

Professional Certificate in CRM Strategy and Technology 2005

Hong Kong University of Science and Technology Hong Kong, Hong Kong

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