Sales Customer Service

Curriculum Vitae

NAME: Patricia Mutuuzo

VISA STATUS: VISIT VISA

CITY OF RESIDENTIAL: DUBAI

Cell Phone: +971*********

Email: adc4gf@r.postjobfree.com

Positions Applied for: Hostess/waitress/Barista

Bio Data Gender: Female, Date of Birth: 12/12/1998 Nationality: Ugandan

Personal Summary

Objectives

An experienced customer service executive, sales agent and Barista/waitress individual with 3 years of valuable experience working in the customer support departments and Food and Beverage outlets of leading companies. Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers to the best of company set standards. To work in a reputable organization both national and international where organizational objectives are well defined and my abilities and skills are efficiently utilized with or without supervision. Education

Intellectual Institute, Dubai, UAE

Certificate in Makeup

Makerere University Kampala Uganda

Diploma in Business administration

Kibibi Secondary School

A Level Certificate

Lutengo Secondary School

O Level Certificate

Work

Experience

FEBRUARY 2018 -- March 2020 DUNKIN DONUTS, UNITED ARAB EMIRATES-DUBAI Position: Barista/Waitress

Responsibilities:

Confidently welcome, greet and serve customers as per the brand standards.

Looking for ways to go above and beyond the customers' expectations.

Having the full understanding of the brand concept, history and vision and exercise same.

Complete basic food hygiene and work in a safe and hygienic manner at all times.

Communicate any out of stock items to manager/team leader and also when stocks are running low.

Communicate to managers any issues immediately related to work.

Actively engage with colleagues and customers at all times.

Making simple decisions that affect work or guest's experience in a positive manner.

Having very good product knowledge and is able to confidently describe food and beverage items to a guest.

Confidently take a guest's food & beverage order and ask all relevant questions where necessary.

Ensuring that all side duties and cleaning schedules are completed as per daily checklists.

Complete all checklist as required daily, weekly and monthly for the outlet.

Run food and communicate with the kitchen of customers’ orders.

Accommodate and pack take away orders for customers as per the brand standard.

Obtaining revenues, issuing receipts, accepting payments and returning the change.

Making various coffee flavors.

Suggesting food and beverages to the guest/customers and also try to up sell.

Performing basic cleaning tasks as needed by the supervisor. Key Skills

Reference

• A good level of written and verbal communication skills.

• Able to quickly gain extensive knowledge of a company products & services.

• Experience of working shifts, early mornings, afternoons, weekends & nights.

• Adaptive to change and ability to multi-task.

• Committed to promoting high quality standards at all times.

• Flexible and adaptable.

• Ability to stay calm under pressure.

• Able to react quickly and effectively when dealing with challenging situations. Available upon request

JANUARY 2017 -- JANUARY 2018. GENUS DEEDS UGANDA, KAMPALA, UGANDA. Position: SALES ASSOCIATE / MAKE UP ARTIST

Responsibilities:

Ensuring high levels of customer satisfaction through excellent sales service.

Assessing customers’ needs and provide assistance and information on product features.

Welcoming customers to the store and answer their queries.

Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.

“Going the extra mile” to drive sales as per set standard.

Maintaining in-stock and presentable condition assigned areas of the shop.

Actively seek out customers in store.

Remaining knowledgeable on products offered and discuss available options to customers.

Process POS (point of sale) purchases on daily basis.

Cross sell products as required.

Handling returns of merchandise in the store.

Teaming up with co-workers to ensure proper customer service deliverance.

Building productive trust relationships with customers.

Complying with inventory control procedures of the store.

Suggest ways to improve sales and this involves planning marketing activities and changing the store’s design.

March 2016 -- Jan 2017 MTN TELECOMMUNICATION COMPANY, KAMPALA- UGANDA Position: SALES ASSOCIATE/CUSTOMER SERVICE EXECUTIVE Responsibilities:

Dealing with all incoming and outgoing calls.

Supporting team members in handling client’s requests and enquiries to ensure a positive outcome.

Ensuring consistent high level of customer care services delivered to clients exceptional as to the Company standards.

Drive sales revenue and promote company services and facilities for up selling opportunities.

Ensuring the company manager is fully aware of any relevant feedback from clients about company services.

Manage and listen the issues of customers and anticipate to their needs.

Responsible to handle the queries in a calm way as to the expectations of the clients.

Make daily work plan to ensure the quality services is delivered amongst entire team.

Manage conflicts, disputes and challenging situations arising at work place.

Insure the satisfaction of customers is remarkable and meets the company standards.

Train the new employees on how to adjust in their tasks as to meet clients’ expectation.

Handle all the other responsibilities related to the job assigned to me and my team.

Identifying sales opportunities and then forwarding on a customer’s details to the relevant company department.

Verifying the accuracy of orders from customers.

Answers customer questions regarding products.

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