Brian R. Carlson

*** ******** ******, ***** ***** FL 33983 612-***-****

www.linkedin.com/in/brian-r-carlson adc4fp@r.postjobfree.com

PROJECT LEADER / SENIOR BUSINESS ANALYST / QA LEAD

Build the Business to Meet Customer Needs

Highly experienced IT professional with demonstrated ability to lead diverse teams in global software development companies. Possess strong project leadership skills, allowing effective implementation of quality programs at all organizational levels. Proactive thinker, skilled communicator, and problem solver who thrives in fast-paced, deadline-driven work environment. Areas of expertise:

Project Management Quality Assurance Training / Facilitation Skills HP PPM / APM Tool Configuration PMO Methodology / Project Control Airline Subject Matter Expert Airport Operations International Acumen Process Improvement IT Merger

TECHNICAL SKILLS

Quality Systems and

Methodologies: RUP, SDLC, Use Cases, Agile

Tools: Visio, MS Project, Rational ClearCase, Rational ClearQuest, HP Quality Center, HP PPM, HP APM, qTest, Business objects, Citrix, Access, Documentum, SharePoint, MS Office

PROFESSIONAL EXPERIENCE

DELTA AIR LINES, Atlanta, GA 2017 – 2020

(DGS/AllSource)

QA Lead - Projects App Mod Tech Upgrade/Paas/ App Mod TU2/ A2

Worked with team on QA Strategy

Coordinated with infrastructure team on upgrades and new hardware builds

Worked with Application teams on mentoring of process and testing to be conducted for their builds and applications

Worked with performance teams and application teams for those applications requiring performance baselines and testing of newly built VMs

Worked with Monitoring team to build out the processes for Monitoring engagement and BreakIT testing

Conducted daily defect meeting and coordinated defect triage meetings when needed

DC/DR Support Manager - Project: Data Center Disaster Recovery (DC/DR)

Top 72 Mission Critical applications operational in ATL1

Support Manager on the Data Center Disaster Recovery (DC/DR) project for Delta Air Lines. This project was initiated to create a like/like data center to be used for recovery of all systems and data as needed

Participated in coordination and daily facilitation of a co-located central facility (Command Center/War Room) for all program and project resources

Facilitated all project communication through Status Reporting (dashboards, Executive Steering Decks, etc.)

Scheduled all project related meetings (Project Status, IT Bi Weekly Leadership, Program Leadership, all other as needed)

Coordinated and participated in all daily defect meetings

Coordinated all project facilitator resources for conflict/defect resolution: Mid-Range, SOA, Unix/Linux, MQ, etc.

Initiated triages for all defects and situations which could not be resolved by single points of contact

Moderated defect triage meetings

Single point of escalation to project leadership as needed

Project Management Support of large project needs

Data Replication deployment to all applications in the new data center

Delivery of all monitoring tools for all Mission Critical applications

DELTA AIR LINES, Atlanta, GA / Eagan, MN 2008 – 2017

Senior Business Analyst 2016 – 2017

Provided project control analyst functions for multiple project managers (PM) for $1M to $5M projects and trained onshore / offshore resources to support 380 capital and 185 operating projects.

Provided monthly forecasting and project resource allocations for PMs, allowing time and budget to be accurately reported.

Managed transition training for onshore / offshore resources for HP PPM administration and project control functions, allowing for a seamless transfer.

Trained and transitioned all HP PPM administration, project setup, support and scorecard publishing to onshore and offshore resource team, reducing costs.

Created reporting and analytics for 380 capital projects, providing metrics and project surveys to facilitate senior leadership decision-making.

Project Leader 2010 – 2016

Migrated PMO to new methodology and project portfolio management tool.

Launched HP PPM roadmap project on-time to over 3000 users by strong coordination with vendor, user acceptance testing and administrator for HP PPM and business objects.

Merged organization to one methodology, deploying Guiding Projects to Success (GPS) portal allowing project managers to have enhanced access to project support.

Managed 300 plus capital and 200 operating projects annually, providing reporting and analytics, scorecards, PM mentoring and support.

Coordinated SOX / PCI audit information and project phase deliverable reporting, improving deliverable completion rate to over 90%.

Project Manager 2008 – 2010

Supported PMO efforts, providing methodology and project control support, assisting portfolios in capturing business needs, through commissioning process, solution development lifecycle, scorecard process, performance metrics, gating and auditing.

Implemented single reporting system during merger, tracking over 200 active projects, automating scorecard process for performance metrics, giving senior leadership ongoing exposure to projects.

Developed single commissioning process, allowing projects to be initiated quickly.

Completed knowledge management project with corporate records team, making project records and deliverables available to company audit teams.

NORTHWEST AIRLINES, Bloomington, MN 2005 – 2008

(Alliance of Computer Professionals)

Software Test Engineer / Business Analyst

Consulted as test lead and business analyst for company website.

Implemented travel agency website and booking engine in multiple countries and languages.

Acted as business analyst and tester for KLM Migrations to Amadeus.

Completed user acceptance testing and implementation ready for KLM migration.

Developed and maintained relationship with distribution team, GDS, and Travelport.

Completed testing of GDS in preparation for software upgrades.

Developed application, maintaining Travelport tracking system for functional design, business design and special project enhancements.

ADDITIONAL RELEVANT EXPERIENCE

UNISYS, Eagan, MN

Software / Test Engineer

Facilitated training at multiple international clients. Conducted testing and supported documentation for multiple applications.

SPRINT, Overland Park, KS

Small Office Home Office Consultant, Chaska, MN

Video Conferencing Specialist, Atlanta, GA

Customer Support Group (CSG) Customer Service Agent, Atlanta, GA

EDUCATION AND TRAINING

Bachelor of Science (BS), Business Administration, Aviation Management, International Business, Business Management, and Accounting, Minnesota State University, Mankato, MN

Quality Certificate, Project Management, Statistical Methods for Manufacturing, University of St. Thomas, St Paul, MN

TEAM / COMMUNITY INVOLVEMENT

IT Mentoring Community

DEEN (Delta Employee Equality Network)

Habitat for Humanity / Special Olympics

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