Tamela G Hewitt

**** ****** ** #*** ******,TX ***37 214-***-****

adc4fl@r.postjobfree.com

My objective is to secure a position where I can further utilize and develop my years of Mortgage and Credit and Customer Service experience.

PROFESSIONAL EXPERIENCES

Ally Bank- August 5, 2019 to March 2, 2020(temp assignment)

Take ownership of the customer experience to deliver positive outcome. across one or business lines. Investigate fraudulent charges for customers. Guide them on how to protect themselves against fraud.

Kohl’s

Fraud Specialist - May 2014 to Feb 2019 Builds strong customer relationships by delivering excellent customer experience.

Takes ownership of the customer experience to deliver positive outcomes across one or more business lines.

Processing payments and payments arrangements Record payments and payment plans

Research lost or misplaced payments

CoreLogic Westlake, TX

Origination/Frontline Underwriter Jan 2012 – March 2014- Contract Employment

(Bank of America Account) (contract ended)

Frontline underwriting

Calculating debt to income ratio (DTI) on each case

Final decisioning of home loan modifications and other workout options Assuring loans close in a timely manner and according to guideline standards Review loans for final review.

Experience with Conventional loans some FHA and Government loans guidelines

Experience in loan processing

Proper handling of files with court order filed Bankruptcy

Constant contact with Homeowners, Attorney’s and power of attorneys

Forwarding files to the foreclosure dept. as needed

Bank of America, Fort Worth, TX

Frontline Underwriter Jan 2007 – May 2011

Origination underwriting

Audit mortgage files for final approval, suspension or denial Final decisioning of modification and other workout options

Review loans for final review to ensure lenders are paid in a timely manner

Loan closing process – assuring loans close in a timely manner according to guidelines

Assisting homeowners with modification programs and other workout options

Constant contact with Attorney’s and power of attorneys of homeowners

Performing staff performance evaluations as needed

Experience in loss mitigation

AT&T Wireless Farmers Branch, TX

Review Manager Jan 2000 – Dec 2006

Quality Assurance Manager-

Monitor calls

Trained on software

Researched customers dispute regarding wireless bills

Assist with customers payment arrangements

Frequent outside collection agencies

Update credit reports with all credit reporting agencies

Experian Allen, TX

Customer Service Representative Jan 1993 – Dec 1999

Process consumer’s dispute

Processing fraudulent information. Updated consumers credit profile to show paid or settled accounts

Handling inbound calls in a center environment

EDUCATION

Lincoln High School, Dallas,TX

EASTFIELD COLLEGE, MESQUITE, TX

Software Skills

MS Office suite,Citrix,DU & LP,iSeries,AUS AS400,Home Saver, salesforce, Lexis/Nexis, Fraud Net, Compass/Cashedge, X Identity, E check.

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