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Software Development Manager / Director

Aurora, ON, Canada
May 25, 2020

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DevOps Evangelist CSD®, CSM®, CSP® SA®, SASM® Agile Coach ITIL

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A proven leader with 6 years extensive experienced with large web CRM/CMS/Lead Management, IT Governance, SaaS (Software as a Service), and enterprise applications, systems, and applied best practices and processes on providing solutions. He is a seasoned full-stack professional with over 19 years of experience working with Microsoft technologies, covering all aspects of software lifecycle from architecture, development to operationalization. Experience managing software team, building highly effective technical team, transforming culture, and optimizing DevOps (Integration, Delivery, and Deployment). Ryan is a self-motivated individual with strong work ethics can efficiently work autonomously or in a team and can multi-task, troubleshoot and communicate in a diverse environment to all levels of management and personnel. Ryan continues his professional development through attendance at meetings, professional seminars, conferences, and training as required by the company.


Digitally transform, implement process, or optimize procedures on DevSecOps (delivery and deployment) with zero downtime deployment, site reliability, Canary, and blue/green process for several organizations

Implemented IaC (Infrastructure as Code) standards and process and Kubernetes for the IT department

Spearheaded and implemented Agile (Scrum and Kanban)/Scaled Agile Framework (SAFe®) across multiple department and development teams within organizations

Increased development productivity by 40%, delivery process throughput by 60%

Transform development department and assisted other departments to ISO compliance

Established and implemented efficient SDLC process that resulted in product quality, reducing defect backlog, increasing test automation, and elevating quality of code

Configured Kanban boards to increase visibility between executive, product owner, and development teams

Successfully Managed/lead several teams (Development and QA) with direct report of either team leads or managers

Professional Experience

Crescendo Technology November 2017 – May 2020

Software Engineering Manager

Recruited, build and lead the engineering team by example and oversee day-to-day activities within a department of 30 (Developers & QA); provided coaching, leadership, guidance, performance management.

Ensure the functionality, performance, scalability, reliability, security, realistic implementation schedules and system architecture for each project are delivered

Actively participate in team meetings and offer recommendations/ideas on design projects

Perform roadmap and maintenance for a micro service application

Set, maintained and raised the level of technical excellence across the group and the entire development organization

Worked closely with key product stakeholders

Created and participate on building technical budgets, and forecast resources

Developed strategies, goals, plans, objectives, long-term direction and execution of solutions with quality in mind

Defined and continually enhancing organizational globally and regional processes

Prioritize and lead efforts to eliminate defects and manage technical debt

Part of the Information Security Management (ISM) team to design set of policies, processes, and system to manage risk to the information assets as well as privileged access management system to better mange the environments

[Bitbucket, Team City, Octopus, Jira - SAFe (Kanban base and Scrum story filters), C#, .Net Core, MS SQL, MySQL, PowerShell 4.0/5.0, Linux, Bash, IIS, Nginx]

Lifemark Health Corporation - Contract October 2016 – November 2017

Software Development Manager

Reported to CIO and communicate with divisions Vice President/Director, ensures effective planning, organizing, prioritizing and delegating assignments to direct reports and team members on a weekly basis. Responsible for team results on quality measurements, including on-time delivery, meeting deadlines, and adherence to policy and procedures

Lead and grow highly performing team of 8+ developers for internal CRM and a variety internal application

Lead projects involving application architecture, designer input, user interface, database design, and integrate with other systems

Provide guidance to team members in areas of software architecture design, refactoring and on-going code improvements

Research, evaluate and implement new technologies and tools, ensuring alignment with existing products, platforms, emerging business needs and best practices

Worked with Microsoft partners to fully utilize all products and services to optimize corporate development and business lines

[TFS (Source control, CI, CD, Scrum/Kanban)]

SCI MarketView Ltd. October 2014 - October 2016

Software Development & Delivery Lead (Manager)

Lead and build highly effective technical team of 14+ Developers & QA for a web & mobile enterprise Lead Management & Credit Portal application

Accountable for setting technology standards, keeping current with new technology tools and skills, managing technology initiatives/projects, improved overall performance and efficiency, including team leadership and budget

Compiled performance reviews, develop KPI metrics, tracked timesheets/vacations, improved internal standards & process, developed team culture that motivates quality, productivity, innovation, and resolve both technical & human issues on

Collaborate and maintain relationships with other departments/vendors on product and process improvements, assist with business requirements, and balance near-term deliverables with long term investments

Provided design documentation, estimation planning, communicated risks and issues, and ensure design conforms to the larger initiative and overall product outcome

Architected and prototyped third-party application/components, upgraded development frameworks/environments, advised on user interface usability and interactions

Instrumental to the corporate DevOps initiative for development efficiency/quality, procedural improvements, introduced continuous integration & continuous deployment, enhance existing continuous delivery, customized TFS build process template, and gated check-in policy

Developed current & future state road map, identify with gap analysis, set and guided technical vision and direction, modified the hiring process protocol to acquire top candidates

Monitor the day-to-day delivery of the programs and services of the organization to maintain and improve quality

[TFS (Source control and CI), Go (CD), Jira – Scrum/Kanban]

Momentum Digital Solutions Inc. June 2014 - October 2014

.NET Architect / Lead – Contract Position

Involved in all phases of the ALM and SDLC on all projects, maintain business communications with analysts, technical staff, and stake holders

DevOps oriented implementation to remove company’s technical debt by establishing best practice development standards and process, continuous integration, code reviews, architectural standards, sandbox environments, unit testing from user interface to database

Developed, documented and maintained an enterprise architecture blueprint for the organization and projects

Coached, supported, and managed a team of 5 on all aspect of the projects, product technology, and architecture

Ensured that deliverables were scheduled, within budget and with a high level of quality

Evaluated and adopted new technologies, tools, and frameworks

Provided pre-sales technical assistance for solutions based on customer requirements, provided design document, and high-level development estimates

Involved in technical screening during interviews process

[C#, ASP.NET, MVC, .NET Framework 4.5, TFS 2013, jQuery, JavaScript, TDD, PowerShell 4.0, SQL 2014, SSIS, SSRS, SVN]

CGI March 2014 - June 2014

Software Architect – Contract Position

[C#, .NET Framework 4.5, MVC 5, TFS 2013, jQuery, JavaScript, WCF, MS SharePoint 2010, SOSS, SOAP, WSDL, MS Visio 2010, PowerShell 3/4]

Changepoint Inc. (formerly Compuware Corporation) August 2003 - February 2014

Architect role (25% of tenure started 2010):

Senior Software Developer (75% of tenure started 2010):

[ASP, ASP.NET, VB.NET, C#, .NET Framework 1.1 to 4.5, LINQ, CSLA, J++, SOAP, DTHML, JavaScript, jQuery, XML, XSL, COM+, OWC, Ajax, Web Services, TFS 2003 to 2013, SQL Server 2000 to 2012, Oracle, HTML5, SVG, Raphael.JS]

AR Systems International - Contract June 2003 - July 2003

Web Developer

[ASP, ASP.NET, .NET Framework 1.1, DHTML, JavaScript, SQL Server 2000]

Impulse Merchandising Services - Contract January 2003 - May 2003

Programmer / Analyst

[ASP, ASP.NET, .NET Framework 1.1, VBScript, Java, JavaScript, CSS, Visio.NET, Erwin, IIS, HTML, DHML, SQL Server 2000]

Infinite Media - Contract September 2002 - January 2003


[ASP, JavaScript, HTML, DHTML, SQL Server 2000, Cold Fusion]

Ricoh Image Communication Ltd. - Contract June 2002 - August 2002

Intermediate Programmer

[VB6, Excel, Access, VBA, SQL Server 2000, Acrobat, Photoshop, Distiller, Illustrator, Postscript, XML, Compuset templates, QuarkXpress, job management font tools]

Signature Vacations Inc. June 2001 - October 2001

Intermediate Programmer Analyst

[VB6, Delphi, SQL Server 2000, Informix]

Tequila Software Inc. May 2000 - June 2001

Database Consultant

[VB6, API, Crystal Report, Active X, COM, DCOM, Visio, Erwin, SQL Server 7/2000, Access, Informix, Oracle]

Technefficient Systems Inc. - Contract January 2000 - April 2000

Programmer Consultant

[VBA, VB6, ASP, JavaScript, HTML, Access97, IIS]

Volunteer & Affiliations

Odyssey Medical Inc. - Seasonal September 2016 - Present

Emergency Medical Responder

North Toronto .NET User Group July 2011 – December 2019

Vice President

Canadian Ski Patrol / Blue Mountain Resort Ltd. - Seasonal August 2007 - Present

Advance Medical Responder, Instructor & Course Coordinator / Assistant Patrol Leader / Ski Patroller

Blue Mountain Resort Ltd. - Seasonal August 2007 – March 2020

Advance Medical Responder, Instructor & Course Coordinator / Assistant Patrol Leader / Ski Patroller


June 2019 ITIL 4 Foundation®

May 2019 SAFe Advance Scrum Master 4.6 - SASM®

May 2019 SAFe Agilist 4.6 - SA®

December 2017 Scrum Alliance Certified Scrum Professional – CSP® - License 874008

November 2017 Scrum Alliance Certified Scrum Master – CSM® - License 804331

October 2017 Scrum Alliance Certified Scrum Developer – CSD® - License 789083

October 2016 Red Cross Professional Responder Instructor

September 2014 Red Cross First Aid Instructor

June 2009 Instructor Certification Program - ICP

October 2008 Assistant Instructor Certification Program - ICP

June 2008 Excellence in Educating Adults Certification, Seneca Faculty of Continuing Education & Training Professional Development - FCET PD

Contact this candidate