SRIKANTH.I

No –*B, PERIYAR NAGAR,

RAJAKADU

ERODE - 638001

E-mail Id : adc48f@r.postjobfree.com

Mobile no: 962-***-****

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CAREER OBJECTIVE

Seeking a challenging position that would entail team building and work in a hi–tech environment which will help me to make a mark for myself in which ever field I set my foot on.

Period : June 2018 to 2020 (MARCH)

Organization : KARPAGAM TELECOM VODAFONE, AIRTEL –ERODE

. Designation : Team Manager for AIRTEL, VODAFONE Postpaid Department

RESPONSIBILITIES

TEAM HANDLING

ACHIVE MONTHLY TARGET COMPULSARY

MOTIVATION TO TEAM MEMBERS

LOCAL BASE CREATE

Period : June 2016 to 2018

Organization : PROXOGEN AIRTEL, IDEA –TIRUPUR

. Designation : Team Manager for AIRTEL AND IDEA Postpaid Department

JOB PROFILE

Providing training for soft skills.

Outbound sales for Flats sales.

Direct sales to in the field

Fixing targets for indivual team & Agents.

RESPONSIBILITIES

TEAM HANDLING

ACHIVE MONTHLY TARGET COMPULSARY

MOTIVATION TO TEAM MEMBERS

Period : June 2013 to March 2016..

Organization : STABBLE MANAGEMENT SERVICES Tata Docomo - Coimbatore. Designation : Team Manager for TATA DOCOMO Postpaid Department

JOB PROFILE

Call monitoring for a team of nearly 15 agents.

Finding mistakes & giving feedback to improve customer service.

Providing training for soft skills.

Sharing daily reports to clients.

Outbound sales for Flats sales.

Direct sales to in the field

Fixing targets for indivual team & Agents.

RESPONSIBILITIES

Call Auditing and giving feedbacks

Counseling agents based on their performance

Undertaking need base training for weak agents

Weekly performance review new agents

Certification done for new trainees.

Period : Aug 2010 to May 2013.

Organization : CRUX MANAGEMENT SERVICES - Coimbatore. Designation : Team Leader For Kotak Mahendra

Tamil Nadu Circle – Insurance Sales

JOB PROFILE

Handled a team of 18 employees and supervised their work; responsible for the daily administration of the company; lead various implementations and provided support to complete them; responsible for reporting to the Operations manager; attended all the meetings with the Operations manager; set goals and targets for the employees and motivated them in achieving these targets and goals, hired qualified people for various departments of the company and arranged training programs for them; responsible for handling all the queries and problems of the employees

Key Achievements:

Prepared new strategies and plans for increasing business

Arranged different training programs for the employees

Maintained good work environment in the company

RESPONSIBILITIES

Providing training for Up selling.

People management.

Sharing daily reports to clients.

Co-Ordinate with Managers and Officers.

Period : Aug 2009 to July 2010.

Organization : First source Solutions - Coimbatore. Designation : Executive operation for Idea Customer Care

Tamil Nadu Circle – Prepaid

Period : November – 2007 to July 2009

Organization : AEGIS BPO SERVICES, Coimbatore Designation : Executive operation for TATA INDICOM,

Tamilnadu Circle – Prepaid

JOB PROFILE

Assisted in the development of new policies and products

To understand problem, confirm the setup is defined properly, perform diagnosis to isolate technical difficulties

Involving handling inbound call and resolving customer queries

Involving updating customers on latest information on a product or service

Excellent in handling irate customer

RESPONSIBILITIES

Handling Escalation calls

Assisted in the training of new customer service representatives and associated.

Conducting group briefing

Call auditing and giving feedbacks

REWARDS AND ACHIEVEMENT

Awarded as “QUALITY PERFORMER” by TTSL

Promoted as SME (Subject Matter Expert)

Certified as “WOW CALLER” from client end

Certified as “STAR MAGICIAN” for quality performance

SPARTEK BPO:

Working a Telemarketing Executive Reliance Postpaid Customer in Coimbatore. (Out Bound Process) (2006 May to 2007 June).

RESPONSIBILITIES

Daily Call to customers 150 calls.

Monthly target 20 achivement 35 postpaid customers

Team Mis reports send to clients.

Co-Ordinate with Managers and Officers.

ACADEMIC QUALIFICATION

Nehru College Of Aeronautics & Applied Sciences Diploma in Electrical and Electronics Engg,With Aggregate of 79%, 2002 – 2005 batch

Completed SSLC in CSI Boys Higher Secondary school, Coimbatore with an aggregate of 64% (2001-2002)

PERSONAL PROFILE:

Father’s Name : R. Inbaraj (late)

Mother’s Name : I.Krishnaveni

Date of Birth : 19-09-1986

Marital Status : Single

Nationality : Indian

Religion : Hindu

Mother tongue : Telugu

To speak : English, Tamil, and Telugu

To Read & Write : English, Tamil,

PERSONAL SKILLS

Win friends and manage them

Set goals and achieve them

Remain self motivated

HOBBIES

Night bike riding

Listening music

Watching and playing cricket

DECLARATION

I here by the above furnished details is true and precise to the best of my Knowledge, further I also state that I will discharge my duties at most satisfaction of the concern if provide with opportunity

Place: (SRIKANTH. I)

Date:

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