Customer Service Manager
Resume:
Joshua Wethington
**** **** ****** ******, ******** 61265
adc46f@r.postjobfree.com
Summary
Skilled, very versatile individual with previous management experience, 8+ years experience performing in diverse industries such as warehouse and preventative maintenance. Adept at using hand tools, power tools, and industrial equipment (forklift) to move, organize, repair, and install physical structures, plumbing, electrical, and HVAC systems. Success in prioritizing work orders to restore and sustain facility operations and simultaneously managing multiple projects. Have proven success in high demand, fast past environments where I have increased production rates, recognized as employee of the month and received recognition on both a regional and national level.
Education
A.A. in Liberal Arts degree
Graduation, May 2020
Black Hawk College Online, Moline, IL
High School Diploma
Graduated, 2008
Moline high school, Moline, IL
Qualifications
● Ability to effectively handle multiple tasks at one time
● Fork lift experience
● Consistently able to lift 75+ pounds repetitively
● Patience and good communication skills
● Very versatile and can adjust to change quickly
● Strong interpersonal skills
● Experience in customer service
● Able to work on a team environment or individual assignments effectively
● Obtain and process new information quickly
● Able to keep up with fast paced work in warehouse environments
Work Experience
Iowa- Illinois Pest Control, 11/2018- 05/2019
Pest Control Technician
● Performed and documented the application of pesticides while identifying insects, birds, and other wildlife at a 10+ client locations per day, which included homes, businesses, schools and hospitals
● Performed and tracked the safe handling and mixing of chemicals, including restricted use pesticides
● Conducted non-lethal trapping and removal of birds and animals
● Inspected property, determined problems and implemented the most effective solutions (including WDO)
● Operated spraying equipment, bat guns, and various power/hand tools
● Maintained knowledge of applicable laws, rules and regulations governing pesticide application
● Maintained records and files, and prepared reports
Holiday Inn Express, 03/2018- 10/2018
Maintenance Engineer Assistant Manger
● Assist maintenance manger with assigning work assignments to a team of 5-6 team members
● Coach team members and provide feedback to improve work ethic
● Look over possible candidate resumes with manager and assist in verifying if they would make a proper fit.
● Assist in conducting team meetings to discuss any new company information
● Train new employees
● Time management
● Creative and quick thinking
● Perform preventative maintenance
● Managed tool shop, monitored stock levels and ordered parts
● Diagnose and repair any plumbing, electrical, and HVAC issues
● Record keeping on all work orders
● Pool Upkeep
M&L Countertops (Seasonal Assignment), 03/2018-05/2018
Countertop fabricator
● Use forklift to drive slabs around yard
● Load completed orders on trucks to be shipped for installation
● Proficient in hand cutting with an angle grinder and experienced in machine cutting on a bridge saw
● Provided accurate measurements including making precise templates and assisting on estimates for all projects
● Fully install countertops, sinks, and backsplash upon completion
● Experienced in polish and cutting granite, marble, quartz and tile
● Provided assistance during busy season which helped increase overall company production
Radisson, 09/2017-03/2018
Maintenance
● Inspect building premises in order to determine the need for repair
● Repair energy systems such as HVAC, plumbing, lighting and kitchen equipment
● Pool maintenance
● Perform daily preventative maintenance in guest rooms
● Replace or fix fixtures such as light bulbs, security alarms
● Perform painting, drywall repair, tile/grout repair of guest rooms
● Assisted in fixing locks, windows, doors and hotel furniture
● Assist in upkeep of the landscaping and maintain the exterior of the hotel
● Ensure that maintenance work is managed within the provided budgets
Black Hawk Hotel Autograph Collection 01/2015- 09/2017
Maintenance
● Complete preventative maintenance checklist
● Assisted in managing inventory stockroom and order supplies
● Diagnosed mechanical problems, implemented repairs to restore function
● Prepare and reconfigured hotel banquet rooms to host events, meetings or conferences
● Pool and sauna maintenance
● Electrical, Plumbing and HVAC repairs
● Landscaping and routine upkeep to the exterior of the building
● Perform painting, drywall repair, tile/grout repair of guest rooms
● Time management, responsible for all above duties at 3 different nearby condo/apartment buildings owned by the same company
AT&T, 03/2011-12/2014
Customer service representative
● Accept 50 plus incoming calls per day.
● Multitask during the interaction by navigating though various billing systems while using multiple computer screens
● Take ownership of each interaction and follow though till a solution is reached
● Won numerous sales contests resulting in bonuses and national recognition.
● Versatile, have to switch from ie: billing concerns to troubleshooting a callers phone.
● Manager relief- Assigned to specific teams as the point of contact for any questions an employee may have and take over any customer requested escalation
● Consistently ranked number 1 in the nation by exceeding goals set by the company
Mark of the Quad Cities 06/2008-Current (as needed)
Security- General/Backstage entertainment protection
● Work with local law enforcement to organize and mange the flow of traffic in the parking lot and nearby streets during large events
● Provide around the clock security during concerts and events protecting the entertainments property and provide safety for the entertainers
● Use handheld metal detectors at security checkpoints to check and prevent possible dangerous items from entering the venue
● Document post event paperwork explaining how effective specific polices and procedures were executed and report any occurrences to the proper individuals
References: Can provide contact information per request.
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