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Manager Customer Service

Location:
Grayslake, IL, 60030
Posted:
May 08, 2020

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Resume:

Steve Shwaiko

** ***** **** ******

Grayslake, Illinois 60030

847-***-****

adc43k@r.postjobfree.com

Summary

I am a seasoned derivative professional with twenty years of experience in derivatives trading, risk management, financial advising, and economic analysis. I have expert knowledge of options trading and financial markets. Through the course of my career I have held senior roles in trading and risk management leading high performing teams both domestically and internationally.

Areas of Expertise

Operations & Risk Management

Domestic and international experience trading equities, futures, options and commodities

Software Adaptability & Call Center

P&L Responsibility & Position Reconciliation

Financial Planning

Staff management, recruiting, interviewing, training and mentoring

Call center and client specialist

Derivatives Risk & Position Management

Professional Summary

Bankers Life Securities _ 2019 – present

Registered Service Center Specialist

Provided consistent customer service and support to a network of Financial Advisors on questions, concerns or matters pertaining to, but not limited to, submitting business, finding and completing forms, account maintenance, placing stock/mutual fund/option trades, as well as solving general inquiries and issues. Also, interfaced with potential and current public customers on questions pertaining to their securities and/or advisory accounts.

Infusion 51a LP _ 2018 – 2018

Private Equity Specialist

Part of a team within a startup private equity firm generating angel capital for innovative cancer drugs.

Ameriprise Financial Group _ 2017 – 2018

Registered Client Service Associate

The Client Service Associate (CSA) is an integral part of the employee advisor or branch support; responsible for utilizing the client relationship model & turnkey tools to assist the advisor in building efficiencies, growing of their practice & in servicing clients by gathering & analyzing client data, helping prepare financial plans, working with clients to process transactions & trades & other practice management tasks as needed. Provide general administrative/reception/operations support as needed in the branch.

JPMorgan Chase _ 2014 – 2017

Senior Investment Specialist II

Field calls from investment clients and financial advisors to assist with inquiries on equity, option, mutual funds, Unit Investment Trusts (UIT), and treasury auction orders. Research, follow-up and resolve broker/client inquiries and issues through effective communication with clients, advisors, brokers, back office and other staff in a timely and efficient manner.

Ketchum Trading _ 2011 – 2012

Risk Manager/Algorithmic Trader

Oversaw the everyday risk management of a diverse options group which led to the position management of the book. Reduce the size and mitigated the risk of a complex options trading group which included meats, grains, petroleum and metals. Also helped managed a black box trading group.

Archelon Group 1997 – 2011

Archelon is a proprietary trading firm making markets in equities, indexes, equity options, index futures and interest rate products. The core of Archelon’s business is in technology, proprietary trading algorithms, efficient data dissemination and expert personnel.

(2005 – 2011) Propriety Derivatives Trader

Fully responsible for all risk management and trading decisions on an equity option book. Use sophisticated electronic applications and volatility analysis to market make equity options. Coach and train junior traders. Consistent track record of positive trading profits.

(2001 – 2008) Partner

Operational responsibility for an international options market making firm. Offices were located in Chicago, Zug and Frankfurt. Traded on all major US and European equity and options exchanges, including the Korean Stock Exchange, Eurex, CME, CBOE, AMEX, ISE, LIFFE, and NASD.

(2004 – 2005) Head Trader - KOPSI Group

Fully responsible for all risk management and trading decisions on an index option book for the KOSPI. Use sophisticated electronic applications and volatility analysis to market make index options electronically for the Korean market.

(2000 – 2004) Head Trader - European Indexes - Archelon Suisse Gmbh

Fully responsible for all risk management and trading decisions on an option book consisting of multiple European indexes. Run out of a Swiss office, we used sophisticated electronic applications and volatility analysis to market make index options. Responsible for recruiting, training and managing a team which became the top volume market makers on EUREX. The team had consistent annual returns of 8 didgets.

(1996 – 2000) Head of Equity Trading

Pit traded index and equity options at the CBOE. Recruited, hired and trained a team of equity traders for a variety of equity pits. Reviewed risk positioning and profit forecasting for a group of traders

Education

M.B.A. Economics Concentration, Loyola University of Chicago

B.S. Economics: Math Emphasis, University of Wisconsin-Madison

FINRA Series 7, 66 & Illinois Health and Life Certified



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