DEBADATTA DEB LASKAR

+1-519-***-**** adc41o@r.postjobfree.com https://www.linkedin.com/in/debadatta-deb-laskar/ PROFILE

Results-driven professional candidate with an education background in Biotechnology, Business Management & Public Administration. 3+ years of customer-service experience in client-oriented roles and 1 year of editorial experience in the scientific publishing industry.

RELATED SKILLS & EXPERIENCE

COMMUNICATION, WRITING & EDITING

o Strong verbal communication skills with experience in online and in-person customer support, public speaking, coaching and training.

o Experienced in building, maintaining and managing client relationships. o Excellent writing skills with the ability to convey complex thoughts in a clear, concise and creative manner. o Experienced in proofreading and copy-editing, writing blogs, case studies, reports, social media posts, etc. TECHNICAL SKILLS

o Technology savvy with vast experience using MS Office Suite, Google Drive, G Suite, HTML, WordPress, HubSpot, Metabase, Zoho, Zendesk, Jira, Slack & Basecamp. OTHER SKILLS

o Enthusiastic, innovative and growth-oriented with the ability to anticipate needs and adapt to changing priorities & responsibilities.

o Fast learner with the ability to independently problem solve and deliver results under pressure through strong time management & organizational skills.

o Resourceful and creative with an outstanding eye for detail. o Individual contributor as well as team player with a keen sense of support and collaboration. EDUCATION & QUALIFICATIONS

• Public Service-Graduate Certificate Sep 2016 - Aug 2017 Conestoga College, Kitchener ON

• Global Business Management-Graduate Certificate Jan 2016 - Aug 2016 Conestoga College, Kitchener ON

• B. Tech in Biotechnology Jun 2010 - Jun 2014

Amity University, Noida, India

WORK EXPERIENCE

Application Evaluation Coordinator-Customer Success Nov 2017- March 2020 ApplyBoard Inc., Kitchener ON

o Generated leads and turned them into potential clients through cold-calling, emails, and social media. Maintained existing and new accounts through HubSpot & Salesforce. o Created reports and historical data analysis of applications received and processed using Metabase. o Built relationships with agents and students globally and assisted them with application processes from start to finish.

o Responded to applicant inquiries via phone and emails and worked closely with college/university’s international education departments to process the applications in a timely manner. o On-boarded new employees and wrote blogs and help guides for company’s internal & external audiences. Career Services Assistant May 2017 - Aug 2017

Career Hub, Conestoga College, Kitchener ON

o Coached, advised and assisted international students in using Career Hub software and resources, résumé writing, interviewing skills and personal branding. o Conducted career workshops for international students; researched and wrote materials on career planning and employment preparation services for Career Hub website o Liaised with employers regarding job postings on career portal; delivered presentations and participated in student events hosted and organized by the international education department o Carried out other administrative tasks as assigned such as reception, scheduling appointments, taking meeting notes, and maintaining student information on database. Adaptive Technology Assistant May 2016 - Apr 2017

Accessibility Services, Conestoga College, Kitchener ON o Proctored midterms, final exams and make up tests; provided academic support through one-on-one transcribing and note-taking.

o Coached students with disabilities on the latest Adaptive Technology Software like Read & Write Gold, Dragon Naturally Speaking, and adaptive technology equipment. o Maintained student information on Clockwork database & performed other administrative tasks like managing appointment calendars, taking meeting notes, writing reports. Editorial Assistant Mar 2014 - Aug 2015

Aptara, New Delhi, India

o Structured and edited books, research papers, scientific articles through 7 steps: pre-editing, copyediting, XML conversion, proofreading, quality check, corrections and collation. o Rigorously followed publisher’s house style sheet and applied copyediting best practices to achieve stylistic consistency and accuracy throughout a publication. o Crosschecked the TSP (typeset page) with the author’s manuscript for style, contents, typographical errors, pagination guidelines.

o Copyedited and proofread live biotechnology articles, books and medical journals from reputed publishers like Wiley-Blackwell, American Medical Association, American Psychology Association, European Journal of Immunology to name a few.