Employee Relations Manager

Sally Toro

**** ***** ****** *****, *** ***, Pompano Beach Fl 33069

Telephone 305-***-**** adc417@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Banco Bilbao Vizcaya Argentaria, S.A New York, NY-09/01/2012-12/2019 Executive Director, Human Resources

• Responsible for NY office HR efforts including audits, policy reviews, working groups on compensation, benefits and all administrative issues

• Provide extensive Talent & Culture Business Partner support to both front office and sup- port functions for the Corporate Investment Banking Unit in the US

• Provide senior leadership, guidance and coaching on all HR policies, programs and pro- cesses, including but not limited to the dispute resolution process

• Liaison between firm and outside Employment Counsel

• Reinforce and create synergies with Talent Partners abroad to understand local practices with expats as well as local talent

• Define with senior leadership how to adapt an Agile Model and impact as well as develop- ing an Agile Mind-set

• Work with Head of CIB USA and provide end to end strategic support

• Member of the BBVA Branch Management Committee in New York

• Member of the BBVA Pension Committee in New York Banco Bilbao Vizcaya Argentaria, S.A New York, NY - 2/2010 – 09/01/2012 Head of Human Resources Shared Services

• Managed, monitored and oversaw all of the administration and employee benefit programs in the New York Office

• Handled all matters related to Pension, 401k, DB Plan, payroll, immigration and Green Card process, employee engagement, policies and procedures in the NY office

• Managed a team of seven direct reports and two indirect reports

• Sole liaison with Internal and Fed/State Audits for NY

• Ensuring the efficient delivery of regulatory and compliance administration

• Responsible for Corporate Responsibilities in NY office

• Coordinate with corporate HR in Spain all Pension matters and consolidation of benefits

• Oversaw all Training and Development processes

• Member of the Management Response Team. (Business Continuity and Disaster Recovery)

• Responsible for managing and maintaining the new hire process, payroll processing, all em- ployee benefits in addition to ensuring compliance requirements were being met with both corporate and regulatory requirements entities

PROFESSIONAL EXPERIENCE (CON’T)

Bulltick Capital Markets Miami, FL – 2008-2009

Director, Human Resources

• Headed all implementation of Human Resources programs globally and established HR Policies and procedures.

• Oversaw and managed Global Human Resources staff in Brazil, Mexico, Argentina and New York. Selected, recruited and supervised Global resources such as Staff, Labor attorneys, training specialists, and coordinated company use of insurance brokers, insurance carriers and other out- side sources. Obtained cost effective employee benefits, monitored market trends to provide the best options and cost savings for the company.

• Lead Senior Management through their first reduction in force from the inception of announce- ments to details on Severance packages and restructuring of positions.

• Lead the implementation of the performance management process.

• Established and lead the standard recruiting and hiring practices and procedures necessary to re- cruit and hire outstanding financial services and securities talent for a Global environment in a cost effective economy. Job requisitions, Job descriptions, Talent Search, screening of resumes, interviews, offer letters.

• Formulated and recommended Human Resources policies and objectives for the company with regard to employee relations. Determined and recommended employee relations practices neces- sary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.

• Guided the company wage and salary structure and pay policies with competitive market research to establish pay practices.

Banco Bilbao Vizcaya Argentaria, S.A New York & Miami, FL 1999-2008

Human Resources Manager

• Supervised all aspects of Human Resources programs and initiatives for the Agency's personnel.

• Ensured the efficient delivery and administration of HR services.

• Worked with Senior Management in their overviews of performance management, measurement, and reward processes.

• Implemented Human Resources Policies and Procedures and provided administrative guidance.

• Responsible for interviewing, recruiting staff at all levels and negotiating agency fees for perma- nent staff and temporary personnel. Management of postings on job boards and colleges.

• Organization and management of departmental information and security of confidential files and data

PROFESSIONAL EXPERIENCE (CON’T)

Commerzbank Capital Markets Corporation New York, NY – 1997-1999 Human Resources Administrator

• Responsible for payroll, processing and administration of new hires and 401 K plan. Implemented an internship program guided by head office in Germany. The Law Firm of Howard J. Kaplan White Plains, NY – 1996-1997 Office Manager

• Supervised a staff of five, administer all new hire processing, orientation and benefits, conduct annual performance reviews.

• Recruitment, performance reviews, end to end hr support Education

Universidad InterAmericana San Juan, Puerto Rico

Business Administration & Minor in Marketing

Florida International University Miami, Florida

Human Resource Certificate

Languages

Fluent in Spanish

DanzaFiesta, Board Member

Provide guidance, support and mentorship for young children in New York City and to enrich their cultural experience and help them build confidence

Accomplishments:

BBVA Passion Awards Winner 2014

BBVA Pinnacle Awards Winner 2014

BBVA NY Volunteer Chapter President 2016-2017

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