Merry Ortiz

Wilmington, DE *****

adc40z@r.postjobfree.com

978-***-****

Cardio net Biotelemetry- Malvern, Pa December 2018- Present Patient Service Rep

I answer all incoming customer and physician calls effectively and efficiently

I educate patients via the phone, emails and chats

Handle cancellation and early discharge calls from practices/ patients

Assist with communication with Account Executives regarding patients starting service.

Demonstrate a high level

Flagship Credit Acceptance- Chads Ford, PA December 2016 to September 2018 Loan Service Rep

Prevent account from charging off by securing the vehicle or by implementing a payment plan

Establish repayment schedules or other debt repayment strategies based on customers financial Situations

Skip tracing –locating said account holders and immediate family

Knowledge of state laws and regulations

Demonstrated administrative and customer service skills as a loan service representative

Simms Associates- Newark, DE September 2015 to September 2016 Collector

Placing calls to families, Courts and Attorneys to collect of probates accounts

Settled out accounts on behalf of clients

Skip tracing to locate Family members, Executors of any Estate

Responsible for building strong client relationships

Knowledgeable of State laws

Phillips and Cohen- Newark, DE September 2016 to May 2015 Collector

Collected, closed on probated and third party accounts

Skip traced to locate Family members, Estates and properties

Responsible for all administration, correspondence and documentation throughout the entire process

Concord Health and Rehab- Wilmington, DE October 2009 to May 2013 Medical Assistant

Assisted with checking patients in and setting new appointments with our practice/ other practices

Placing patients on hydro and mechanical traction beds for physical therapy

Responsible for charting, filing, faxing patient’s files to Attorneys and Doctors

Cokes bury Village- Hockessin, DE September 2006 to May 2009 Receptionist

Answered all incoming calls effectively and efficiently

Ordered supplies and devices for residents as necessary

Assisted residents in scheduling and preparing their transportation for appointments

Education

Penn Foster- Wilmington, DE 2018-Present Human Resource Management

Harris School of Business- Wilmington, DE 2009-2010 Medical Assistant

Alexis I High School- Wilmington, DE 1999-2004 General Studies

Skills

Bi-lingual I am fluent in Spanish and English

Microsoft Word

Excel

Windows 10

Data Entry

Word 2016

Efficient in skip tracing

Contact this candidate