SONIA LANE

Cincinnati, OH ***** 513-***-**** adc40q@r.postjobfree.com

Human Resources Specialist

A highly regarded HR professional with extensive experience specializing in managing complex projects and change initiatives designed to improve employee relations, performance, and team engagement. Possess advanced knowledge of employment law, HR strategy and the impact of changes in policies and legislation. Passionate about training, developing and empowering employees to enable them to fulfill their potential while ensuring that they make a positive contribution to the business. Improves relationships with employees at all levels by understanding their needs and motivations while adapting processes and systems accordingly.

AREA OF EXPERTISE

Human Resources Management

Budget and Payroll

Database Management

Relationship Building

Workplace Improvement

Recruitment and Retention

MS Programs

Regulatory Compliance

Business Advancement

HR Information System

Occupation Health and Safety

Team Training and Development

EDUCATION

Microsoft Certification Training Program

Occupational Safety & Health Administration (OSHA) Certified College Credits Obtained: Administration

Southwestern Business College - Middletown, Ohio

CAREER

PERSONNEL COORDINATOR

Sams Club Cincinnati, OH 10/2016-03/2019

Provided expertise in interviewing and hiring new team members, and assist with processing new hire on the HRIS system in addition to all hiring-related paperwork and notifications to relevant departments

Served as a visible point of resource for employees and subject matter expert for all activities pertaining to staff recruitment, benefits, training, employee relations/employment law, and HR policies/procedures.

Evaluated and completed employee assessment, performance improvement, and termination paperwork.

Collaborated with managers and employees to address various employee relations issues, including employees’ payroll, disciplinary actions, attendance reports in order to recommend systemic improvements.

Played an instrumental role in improving overall team capabilities and accountability by developing and implementing engaging coaching and training to individuals across all levels and functions.

HUMAN RESORUCES MANAGER AND RECRUITMENT COORDINATOR

Walmart Stores Inc. Cincinnati, OH 2008-03/2019

Managed the full-cycle recruitment of 300 employees yearly, including pre-screening, interviewing, training, scheduling, and inputting in HRIS and maintained staffing levels of 190 employees in 27 departments.

Engaged with senior leaders and their leadership teams to develop the talent strategy needed to support tremendous growth and build a work environment where employees can thrive and grow.

Researched and improved employee handbooks, training, and various company policies, achieving harmonization on crucial HR functions, including employee relations, retention, and reward programs.

Conducted training needs analyses for all departments and collaborated with department heads to prepare appropriate training plans accordingly, with key training initiatives that improved staffing morale and significantly reduce retention.

Investigated complaints of potential conduct such as harassment, discrimination, and unfair treatment by conducting internal investigations to include intake and witness interviews and analyzing data to take appropriate action.

Established effective methods of meeting the health and safety in the workplace and provided guidelines to employees and the employer in matters of occupational health and safety.

CUSTOMER SERVICE MANAGER

Walmart Stores Inc. Cincinnati, OH 1989-2008

Provided a professional representation of the company in all interactions with customers and provided first level escalation for customer issues.

Prepared and analyzed various reports pertaining to store performance, inventory, and employee's time.

Maintained accuracy of point of sale purchases and cash registries.

Delivered training to employees, providing them with the training and support necessary to ensure that procedures and productivity standards are met.

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