Customer Service Front Office
Resume:
EDUCATION
La Consolacion University Philippines
Bachelor of Science in Business Administration major in Financial Managament
March 2012 – May 2016
Service Award Certificate
Muzon High School
March 2006 – March 2012
GRESSA RELON
Ready NOC
CAREER OBJECTIVE
To apply for an entry level position where I can apply the skills and knowledge and expertise that I have learned in the field of Business and Management. To be a part of a competent company and willing to take advantage of training that will enhance my value to the employer.
PERSONAL
BIRTHDAY:
August 25, 1992
Gender:
Female
Nationality:
Filipino
Religion: Christian
Marital Status:
Single
Language Known: Basic Arabic, English, Spanish and Tagalog
Passport No:
EC5965102
Place of Issue:
Pampanga
Date of Issue:
November 13, 2015
Date of Expiry:
November 2020
PHONE:
+968-******** (Whatsapp)
EMAIL:
***********@*****.***
WORK EXPERIENCE
A’sinamar Hotel Apartment
Ghala Heights Ghubra Muscat, Oman
Front Office–Receptionist
September 2018–September 2020
Responsible for check-in and check-out processes.
Customer Service, answer phones, process payments.
Manage the reservation system and perform bookings, cancellations and reservation amendment.
Skills Used I showed hospitality to the guest.
Holiday Inn Hotel
Al Mawaleh South Seeb Muscat, Oman
Waitress cum Cashier
October 2016–July 2018
Providing excellent wait service to ensure satisfaction.
Taking customer orders and delivering food and beverages.
Balancing the cash register and generating reports for credit and debit sales.
Operating scanners, scales, cash registers, and other electronics.
ICI-College of Art and Technology
Sta.Maria Bulacan, Philippines
Student Assistant of School Director
July 2013–April 2016
Updating paperwork, Maintaining Documents and word processing.
Helping organize and maintain office common areas.
Greeting clients and visitors as needed.
Handling incoming calls and other communications.
ICI-College of Art and Technology
Sta.Maria Bulacan, Philippines
On-The-Job Training (250HRS) (Accounts Department and HRM Department)
April–September 2015
Collating and mailing, faxing and emailing invoices and statement.
Copy, files, collate a/p, payroll, vehicle maintenance.
Assist with payroll
Assist with processing checks for delivery to employess.
SKILLS
Leadership
Accuracy
Dedication
Patience and the ability to remain calm in stressful situations
Attention to Detail
Communication
Managing skills
Customer Service
Data Entry
Phone Calls
MS office
Microsoft Excel
Microsoft Word
PDF Conversion
I hereby certify that the above information is true and correct to the best of my knowledge.
Gressa Relon
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