Gurpreet Jaswal

Calgary, AB TIY *W* 403-***-**** adc3z5@r.postjobfree.com

Objective

Seeking employment in a professional environment where I can diversify and improve upon the skills gained during my eleven years as a Front-End Department Manager. My goal at this point in my career is to capitalize upon new opportunities for career development within an organization that values my hard work, integrity and commitment.

Related Experience

Front End Department Manager April 2008 – Present Loblaw Companies Limited

●Directed and supervised all front-end staff to secure efficient and courteous customer service.

●Lead coached motivated colleagues to improve productivity, engagement, and retention.

●Directly supervised 5 supervisors as well as delegated and managed responsibilities including cash overage/shortage, employee management, customer assistance, coaching for improvement and scheduling for more than 100 employees.

●Acquire exceptional customer service skills along with a talent for building customer loyalty.

●Handled and curated weekly scheduling of more than 100 employees.

●Exercised sound judgment in issuing credits and making exceptions within company policies to maintain high levels of customer satisfaction.

●Maintained the condition of all front-end check-outs and committed to maintaining merchandising and operational standards.

●Directed the front-end team to provide outstanding customer service in an environment focused on sales.

●Possess strong leadership and organizational skills.

●Consistently kept the Front-End clean and well organized.

●Comfortable working in a rapidly changing environment where priorities change.

●Trained, developed, counseled, mentored and motivated all front-end employees in a manner that builds and sustained a great performing team.

●Monitored checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

●Answer customers' questions and provide information on procedures or policies.

●Conferred with customers by telephone or in-person to provide information about products or services and obtain details of complaints.

●Ability to operate office equipment, such as fax machines, copiers, SAP or phone systems and I am deeply familiar with Microsoft Office/Outlook.

Food Service Aide, Casual 2013 – 2016 Alberta Health Services

●Prepared meals according to dietary specifications requested by nutritionist.

●Active part of a workforce dedicated to providing the best possible customer care.

●Maintained cleanliness of kitchen and food preparation areas and in a given amount of time.

●Provided customer service in a friendly and efficient manner at the cash register.

Education

Accounting Applications Certificate Completion 2009

Bow Valley College Calgary, AB

Bachelor of Commerce Graduation 1989

Guru Nanak Dev University India

Skills

Communication

●Handled 300+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer satisfaction and retention.

Problem Solving

●Remained courteous and calm at all times, even during moments of intense customer displeasure, with always managing to find solutions to gratify the customer.

●Effective in assessing and resolving employee conflicts.

Adaptability

●Displayed an ability to learn rapidly and adapt quickly to changing situations.

Leadership

●Positioning team members to use their talents optimally.

●Communicating goals in a way that employees understand easily as well as their role in achieving them.

●Motivating and inspiring supervisors and employees to do their best work.

●Keeping team members on task and on schedule.

●Maintaining morale and workplace harmony daily.

Time Management

●Handled and curated weekly scheduling of more than 100 employees.

Languages

●English, Punjabi and Hindi.

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