Joshua Brother

** ****** ***** *******, ** ***** 401-***-**** adc3xt@r.postjobfree.com

Summary of Qualifications

Seasoned and results-driven professional with over 11 years’ experience in designing, implementing and monitoring complex data and network systems for a variety of clients in a distributed environment

Expert in workflow ticketing systems (ServiceNow) including design, training and development of both staff and clients

Recognized mentor and team leader able to establish strong working relationships within the team, with clients and with vendors, resulting in strong performance and add on sales

Ability to manage multiple priorities under pressure with a calm and steady demeanor while instilling confidence in team members, clients and leadership

Focused on delivering high quality results through attention to detail, repeatable processes and continual improvement

LEAN “Kaizen” Certified, this involves identifying issues and opportunities, creating solutions and rolling them out -- and then cycling through the process again for other issues or problems that were inadequately addressed, which creates a cycle for continuous improvement.

Career Experience

End User Experience Administrator 11/2018 – 3/2019 CB2 Insights dba CannacareDocs

Responsible for the day to day operation of the proprietary platform that the businesses ran on; (this involved CB2 Insights Canna Care Docs, MedEval, and Relaxed Clarity) enabling these organizations to achieve success and thru supporting the strategic needs of the organization via the clinical platform.

Lead and supported regional managers to develop high performing clinic teams across multiple sites and states

Managed Service Specialist/ServiceNow Administrator 2012 – 06/2018 Carousel Industries

In this role, I was the key network contact for several high-profile clients. Our clients depended on me and my team to keep their critical systems and networks optimally tuned and operating securely.

Coordinated appropriate internal and third-party resources to determine root cause and best course of action on network and service issues, providing the necessary tools, instruction and information to facilitate turning up of Client Poller/Hubs

Consulted with clients on new initiatives, including site design and preparation and Turn Ups/Turn Downs; utilized various programs (OpsRamp/Nimsoft/Sharepoint/Saleslogix/Voyence) to track, monitor and report on device, network and system performance to ensure quality and procedural compliance

Created visual documentation of clients’ networks and devices using Microsoft Visio as a communication device and to manage troubleshooting engagements. Designed and implemented Client Portal Site for SLA monitoring and reporting

Fostered a “true team mentality” within the group, resulting in better communication and talent development among Team members, strengthening team dynamics and output

Chosen by the CEO as one of ten employees on the Employee Advisory Committee to promote healthy life/work balance, act as a sounding board for executive leadership and represent the voice of employees

Sales Support Specialist ( CSE Certified) 2010 – 2012 Atrion Networking Corp

In this role, I was responsible for “translating” clients’ business problems into actionable sales proposals, working with clients, sales and contracting teams.

Consulted with clients to understand business needs, propose solutions and create and present sales quotes and proposals including detailed Bills of Material

Facilitated communication between third party vendors and inside departments, ensuring each understood their roles, responsibilities and deliverables to deliver on our Statements of Work on time and within budget

Acted as point person with various departments during implementation and hand off daily to resolve any bumps along the way to ensure we exceeded client expectations

Splice Service Technician FiOS Fiber Optic Tech, Verizon 2007 - 2009

In this role I was responsible for the residential and business installations of FiOS fiber optic service.

Designed, built and implemented proprietary fiber optic systems for residential and business customers, including company equipment, poles and locations

Created Networks, via hardwire/wireless configurations, including static and non-static IP assignment

Troubleshooting, repair, regular maintenance and servicing of equipment, with a focus on high quality customer service, often resulting in upgrade purchases and service contracts

EMT MedTech Ambulance 2006 – 2007

In this role, I dealt with high pressure medical emergencies, transport and monitoring of patients.

Medical Sales Specialist Eisai, Inc., Schering Plough and Moore North America 2000 – 2006

Selected accomplishments:

Winner of Corporate Pinnacle Award for Sales Excellence

Selected for Corporate Vision and Values Leadership Development

Increased quota attainment to 118% of goal; Territory ranked #7 in the country

Senior leader with team of six selected for new hire field and call management training

Education & Training

CompTia NEt+ 2010

Licensed RI Notary

Cisco CSE Certification 2010 / 2012

University of Rhode Island, Bachelor of Arts 1995

LEAN “Kaizen” Certified 2013

Acknowledgements & Interests

Licensed Ordained Minister (AMM License # 651530)

Pit Master/Owner “Divine-Swine BBQ”, a Texas Style BBQ operation that specializes in Onsite Wood Smoked BBQ of the highest quality, with Carolina style sauces, home made rubs and brines, sides and desserts all cooked on a custom BBQ trailer.

Sgt at Arms, RI chapter, IBEW Motorcycle Riding Club – I oversee our growing Membership and ensure compliance with club rules and that all represent the values of the club which include personal respect, safety and compassion.

Member (and Pretty good Bocce player!) The Santa Maria di Prata Society – I help plan, run and participate in functions organized by the Club to foster community spirit and unity. Our largest function is our Feast celebrations which runs over three days and attracts over 10,000 people.

I was selected as a Mentor for a student at the ACE School in Providence, which provides a Job based curriculum to inner city children. Working with a 15 year old young man who was having issues at both home and school, by the end of the school year, he is an Honor student, plays Varsity Basketball and has a healthy relationship with his girlfriend. This has been one of my proudest achievements.

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