PHURPA DOLMA LAMA

CONTACT AND ADDRESS:

Cell No: +971*********

Email Id: adc3xd@r.postjobfree.com

Permanent Address: Sindupalchok, Nepal

Present Address: International City Phase 2 Dubai,UAE Personal Profile:

I am an outgoing and enthusiastic person who enjoys working in the hotel sector. I feel that i have excellent communication skills and have and enjoy working with different people each day. I pride myself on providing the best customer service that i can and i like to make sure that my customers come back because of the experiences they have had. I would like to continue my career in this environment for many years. And i like to be presentable at all time.

Key Skills:

• Quick learner

• Collaborative team player

• Work under pressure

• Flexible schedule

• Professionalism

• High energy

Work Experience:

● Worked as a waitress and cashier at Blue Sky hotel in Nepal from 2016 June to 2017 May.

● Worked at Cassells Al Barsha Hotel By IGH as a waitress cum hostess from November 2018 to February 2020

● Presently Working as a waitress at Canopy by Hilton. Duties Responsibility:

In my role as hostess like to provide excellent customer service and gives my customers a pleasurable hostess experience and want to come back time and again. My responsibilities include,

• Welcoming the guests, answering their questions, helping them,

• Basic maths

• Dependability, dispute resolution, time management and product knowledge

• Professional telephone etiquette

• Interpersonal communication/written and verbal communication

• Customers service

• Be responsive and helpful with regard to mis-en-plan.

• Ensure all products are served according to Hotel standards.

• Ensure the Restaurant areas are maintained in a clean and orderly manner at all times.

• To assist to the supervisor of the team to ensure that all duties are carried out in

• accordance with Group Health and Safety requirements, including food hygiene regulations.

• Prepare checks that itemize and total meal costs and sales taxes.

• Greeted guests and escorted them to table or waiting area.

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Present menus, create personal dining experience, answer questions, and offer information on menu items, beverage and special promotion.

Certificate:

Employee of the month certificate 2019 June 26,

Academic Qualification:

Higher Secondary Education Board in 2016. Universal Collage Maitidevi, Kathmandu, Nepal.

Personal Information:

Name: Phurpa Dolma lama

Date of Birth: 23rd July 1998

Marital status: Unmarried

Gender: Female

Nationality: Nepali

Religion: Buddhist

Languages: English, Nepali, Hindi and hyolmo

Passport Details:

Passport No: 10172606

Date of Issue: 01st Jan 2017

Date of Expiry: 31 Dec 2026

Place of Issue: Sindhupalchok

Visa Status: Employment Visa

Declaration:

I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge.

Ms. Phurpa Dolma Lama

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