KENNETH R FIELDER

*** ****** ****, *******, ** **620 (H) 423-***-**** adc3v6@r.postjobfree.com

Professional Summary

To transition my skills into a challenging new position within a progressive IT/Networking/Systems field. I would be bringing excellent technical know-how and problem-solving abilities gained over a 20-year record of success as a skilled IT Support Specialist/Analyst. I am a highly analytical and organized multitask-er with a decisive nature and strong attention to detail. I am comfortable working in a fast-paced, deadline-focused environment. Adept at building strong business relationships with clients and coworkers. Work well as a team player and as a self-starter. Proven track record solving network and IT related issues in a timely and cost-efficient manner. Excellent interpersonal, organizational, and communication skills. Expertise in the installation and configuration of all Windows-Based operating systems. Extensive experience in backup solutions and storage technology. Significant experience in the installation and configuration of anti-virus and Security software/hardware in a corporate environment.

Skills

Systems Analysis

Hardware Analysis

Resolve technical problems

Optimize system performance

Fault Diagnosis

Fluent in technical terminology

Support end-users

SQL

Experience

Technology Specialist/Analyst 08/2010 to Current

Bristol Virginia Public Schools

Provide centralized, and or school-based support for information systems.

Provide network selection, configuration, installation, operation, repair, maintenance, software installation, troubleshooting and security management.

Create and upgrade servers, computers, tablets and networks.

Maintenance of multi-media devices, which include but are not limited to computers, telephony, monitors, access points, smart technology and projectors.

Troubleshoot hardware and software issues related to various computer systems, operating systems and application software.

Maintenance and repair cabling systems including coaxial cabling, category 5 cabling or fiber optic cabling.

Proficiency in the operation and use of basic test equipment and software.

Understanding of data management strategies, media characteristics, backup systems, uninterrupted power supplies and peripherals.

Possesses a working knowledge of basic database systems.

Maintenance and repair of division's security, surveillance, fixed asset systems, access control systems and related software.

IT Support Analyst 01/2001 to 08/2010

Computer Resources Group, Inc

Support network applications for east coast warehouse locations of numerous industry leading Fortune 500 fiber and textile manufacturers.

Oversee equipment upgrades daily, document network changes, and provide assistance in IP troubleshooting.

Analyze constantly expanding networks, install and terminate structured cabling along with implementation of wireless communication.

Ensure thorough network documentation including maintaining multiple accounts' settings, backup configurations, and network diagrams.

Maintain current knowledge of new developments through completion of continuing education workshops on the latest versions of Windows and Windows Server.

Provide software and hardware support to multiple locations within the corporate intranet along with support of remote LAN, WAN, VPN, FTP, Network/System Security, and applicable RF equipment.

Education

Bachelor of Science: Information Technology, Networking Oct 2015

King University

Summa Cum Laude 3.9 GPA - Academic Dean/President's List

Associate of Science: Business Information Technology Apr 2014

Virginia Highlands Community College

Academic Merit List