Manager Executive Assistant
Resume:
Kyrylchenko Iaroslava
Executive Assistant/Office Manager
Dubai, UAE
adc3tr@r.postjobfree.com
LinkedIn Profile
Energetic, motivated and experienced Executive Personal Assistant to ‘C-Suite’ executives, who is highly organised and skilled at balancing the needs of internal and external clients. Possessing a strong work ethic and positive attitude have contributed to success in fast-paced work environments. Accurate, assertive, and adaptable. Accustomed to liaising and working with busy business professionals in an office environment or remotely from other locations.
Extensive experience in working within Aviation, International Banks, Hospitals both in Customer facing and Office management roles. Multilingual in English, Russian, Ukrainian, Polish, Bulgarian, Czech.
Skills
Achievement focus
Review of Credit, Legal, Mortgage and Sales documents
Business writing
Planning & Organisation
Client focus, networking & relationship building
Problem solving
Teamwork & team leadership
Attention to detail
Experience
Personal Assistant to Executive President VDT, CEO of VD Gulf 2019 – 05/2020
Volga-Dnepr Gulf – VD Technics (Aviation)
Reporting to Executive President VDT & Accountable Manager VD Gulf. Responsible for personal assistance of EP, deputy EP, EP’s decision implementation control, office management.
Key Responsibilities:
Organizing EP’s weekly/daily schedule, coordinating daily meetings,
Screening incoming calls and emails, occasionally corresponding of behalf of EP
Arranging business trips, including visas accommodation, transfer,, meetings, etc.
Preparing and drafting internal and external documents on behalf of EP, archive management
Organizing meetings with TOP management and trainings
Providing EP with “personal” assistance and supporting both inside and outside the office
Reporting on VDT units, EP’s decision implementation control (conducting staff performance evaluation)
Communication with Directors and Departments on behalf of DG
Awareness of the key staff - have full information on regulations, vacations schedule/DG VDT Subgroups trips, as well as all the necessary GrC staff
Executive Guest Relations/Executive Administrative Coordinator 09/2015 – To date
Arabian Health Care Group - RAK Hospital
Reporting to the Deputy CEO, CEO, Quality manager, Operation Manager and Guest Relations Manager, responsible for working as the first point of contact for patients and all aspects of customer relationship management.
Key Responsibilities:
Assist in project managing internal projects:
oPlan and execute multiple, often quick-turnaround projects with minimal outside assistance and if necessary, oversee transfer of projects to other stakeholders within the organization
oAttend meetings and work with executive team to ensure follow up
oWork with Divisional and Functional Heads to align their actions and communications in support of agreed upon goals
Business writing and communication:
oPrepare follow up correspondence for internal and external meetings
VIP and Patient care assistance:
oas the first point of contact, ensure that all aspects of the patient booking is accurate and correct
oliaise with other departments including Insurance and billing
Assistance with marketing and events for promoting the Hospital/international marketing &translation, case management/translator
All aspects of proving administrative support
Day to day tasks as duty manager and all aspects of quality control
All aspects of dealing with complaints/customer queries
Assistant Manager – Mortgage Portfolio (Risk Management) 2012 - 2015
Platinum Bank, Kyiv, Ukraine
Reported to the Manager, responsible for dealing with HNW VIP clients, for all aspects of risk management, Including: Provided investment, financial advice to clients. Dealt with insurance companies for all documentation including payment of policies, cancellation and new policy agreements, analysed new and existing loans, prepared legal documents for recovery of non-performing loans, Issued contracts, On-boarding & inductions and training and development plans for new joiners to encourage staff retention, all aspects of purchase, presentation & reports, credit & deposit analysis, paperwork, advising consultations to the head of regional branches, counting and controlling international transfers.
Executive Assistant to CEO 2011 – 2012
CC Group international, Ukraine
Reported to the CEO, the role had two fold responsibilities: PA to the CEO and Office Manager. Responsible for staff recruitment (incl Training, conducting appraisals and disciplinary’s). Day to day management of the office, including Vendor management including selecting vendors, negotiating contracts and managing service providers whilst reducing costs where possible.
All aspects of office management including reception, administrative tasks (Business correspondence, handling all sales correspondence, planning the provision of discounts, rebates and marketing programs for clients).
Manager assistant of legal department 2009 -2010
Raiffeisen Bank Aval (Kyiv, Ukraine)
Reported to the Manager, responsibilities included Execution and maintenance of documents, Pre-trial solutions/ Work with incoming correspondence/ monitoring the client’s indebtedness to the Bank on the results of the court decision/ Monitoring of customer debt, documentation for clients.
Education
2008 –2013 Kyiv National University of Economics and Trade
Master’s Degree: Financial analyst
Bachelor Specialty: Banking Specialization: Financial Intermediary
References
Available on request.
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