MARIA YVONNE S. APAL

050-*******

adc3td@r.postjobfree.com

Dasman, Sharjah, UAE

C O N T ACT

P R O F E S S I ONAL E X P E R I E NCE

R E S UME OBJECTIVE

E D UCATION

RECEPTIONIST/FRONT DESK CLERK

Sharjah Golf and Shooting Club, Altitude Spa and Laser Clinic Sharjah, United Arab of Emirates, SC / 2018 – January 2020

Greet and book guests using a Point of Sale (POS) Terminal.

Maintained a 95% customer satisfaction rating over two years, covering categories such as friendliness, efficiency, helpfulness, and knowledgeability

Balance daily 2,000dhs.-10,000dhs. in cash at end of shift and create reports to ensure accurate accounting of all transactions

Trained two new front desk clerks in using POS Terminals, room inspection, providing guest services, and confirming online room reservation services

Take and confirm reservations over phone, ensuring no reservation overlaps

Refer and report customer inquiries and complaints to the appropriate departments, and offered free items and services to dissatisfied customers

Bachelor of Elementary

Education

Xavier University- Ateneo de

Cagayan, SC / 2017

High school

Sacred Heart of Jesus

Montessori School, SC / 2012

C E R T I F ICATES

An Elementary Education graduate who is seeking to find the opportunity to work in a fun and challenging working environment that will encourage her to improve and learn new and necessary skills as well as be motivated by the company to do her best for the sake of helping herself and the company.

Secretarial and Office

Administration

Sinag Training Academy

SC / 2019

BEED Teacher (Science and Health)

Angelicum Learning Center

Cagayan de Oro City, Philippines, June2017- January2018 KEY S K I L L S

Team Leadership

Point of Sale (POS) Terminals

Conflict Management

Microsoft Office Suite

75WPM Typist

Problem Solving

Ensure that all lessons are planned with clear aims and objectives.

Lessons are delivered in line with the department schemes of work and school policies.

Check all subject matter is effectively communicated and understood by students.

AWARDS

Academic Excellence Award

Secretarial and Office

Administration, Sinag Training

Academy,SC / 2019

1st

Honor

Secretarial and Office

Administration, Sinag Training

Academy,SC / 2019

Ensure that tasks and challenges is regularly marked with constructive feedback.

L ANGUAGE

English

Tagalog

Visayan

R E F E R E NCE

Obtains client information by answering telephone calls; interviewing clients; verifying information.

Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information; confirming pricing.

Informs clients by explaining procedures; answering questions; providing information.

Maintains communication equipment by reporting problems.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Accomplishes sales and organization mission by completing related results as needed.

Call Center Agent

Arriba Telecontact Incorporated

Cagayan de Oro City, Philippines, February 2016-January 2017 I can provide reference if needed.

Contact this candidate