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Raghdah Al-Radhy C.V.

E. mail: adc3sw@r.postjobfree.com

Current Address : SW, Portland, OR, 97224, US

Phone Number : +1-503-***-****

ACADEMIC QUALIFICATIONS: the below 2 universities are both accredited/recognized in the World Higher Education Database (WHED), as well as stamped and notarized by the UNHCR.

B.Sc. 2008, Computer Science, Faculty of Science & Engineering, University of Science & Technology.

M.Sc. 2011, Instructional Technology & Multimedia, Center of Instructional Technology & Multimedia, University Science Malaysia (USM), Malaysia. LANGUAGES

English - Competent- IELTS (General Training) + TOEFL (IBT) certificates.

Kurdish, Arabic, and Turkish.

COMPUTER SKILLS AND COMPETENCIES:

Operating Systems: MS-Doc, Windows, Mac & Red Hat Linux.

Programming Languages: SQL, PL/SQL (Oracle Reports and Forms), HTML/CSS, ASP.NET, MS.VB (for developers), PHP, JavaScript, VB.NET.

Applications:

o MS. Office (SharePoint, Excel, Word, Access, Outlook, and Visio). o Adobe Creative Suites (InDesign, Illustrator, Photoshop). o Microsoft Visual Studio 2010, Ms. SQL Server 2014 Management Studio Express. o MSRP & FOCUS (UNHCR Platforms)

o ProGres V4 & ASSIST/CHAT/Enrolment (registering Refugees & enrolling IDPs) UNHCR to provide further assistances.

o Open Data Kit (ODK) Online Monitoring & Evaluation Tool o Tableau Public 10.4 and Power BI Desktop - designing Information reports and dashboards.

o IMSMA (Information Management System for Mine Action). o SAP accounting software (financial accounting and reporting software). o SPSS for Data Analysis.

o PL/SQL Editor, SQL*Plus, Oracle Forms Builder, Oracle developer 6, MySQL Workbench

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o Joomla (Content Management System- Open Sources), and Dreamweaver (Web development software/HTML Editor),

o Google Earth, Google Maps, and ArchGIS 10.2

o Autodesk 3D Studio Max, Adobe Photoshop CS4, Adobe Illustrator CC. o Video authoring software and tools.

EMPLOYMENT HISTORY

Protection Associate – UNHCR_ Erbil Office _ Iraq Unit: Protection & Field Unit (IDPs)

Mode: Full time, 11 March 2019_ 30 September 2019

Duties: Including but not limited to the following

- Strengthen the protection environment for POCs in East Mosul Camps. Lead on protection activities within these locations, including the identification and assistance provided to persons with specific needs, building of community-based protection networks and maintaining strong links within the IDP community. Manage individual protection cases including those on SGBV and child protection. Monitor, and intervene in cases of refoulement, expulsion and other protection incidents.

- Ensure effective protection monitoring and timely interventions/referrals. Monitor protection and Field activities conducted by implementing partners through regular meetings, planning, Supporting Camp coordination meetings, field visits and reporting to ensure that the basic needs of persons of concern to UNHCR are met through effective protection, field monitoring and timely interventions and/or referrals for specialised assistance.

- Ensure effective coordination of protection networks in camps. Support with regular reporting on and consult with the Protection Officer on protection trends, critical protection issues and other reporting as needed. Coordinate the Protection Network Meetings in camps and coordination with local authorities and partners, monitor and ensure protection incidents and gaps in protection and assistance are immediately identified and addressed.

- Support partner agencies in camp and non-camp settings on Assist/CHAT/Enrolment. Serve as a mediator among Assist/CHAT technical team and partner agencies using Assist and CHAT tools in both camp and urban settings, troubleshoot any raised technical issues and participate to resolve any related concerns to Assist SOP for enrolling IDPs and Returnees, as well as develop partners’ capacity building in terms of using Assist/CHAT tools. Provide justification for partner agencies on enhancing and facilitating the IDPs Enrolment process using both ASSIST Enrolment Form

(ASSIST Biodata Form) and the Comprehensive Household Assessment Tool (CHAT).

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- In regard to registration, I have attended ProGres V4 (refugees)/Assist (IDPs) applications training (facilitated by the UNHCR) for POC groups and individuals’ registration, the training involved registering cases and entering their biodata. The application composes of various modules; Registration, RSD, Legal & Physical protection, child protection, SGBV cases with assessments & intervention, Assistance, and some other modules.

Field Associate- UNHCR_ Sulaymaniyah Office-Iraq Unit: Field Unit with relevant data management

Mode: Full Time, 2nd July 2017 - 31st December 2018 Duties:

- Responsible for managing field team databases and distribution spreadsheets, creating all types of info-graphics as well as training partners agencies and UNHCR staff on Activity Info. as well as Assist platforms, generate information reports using (Activity info. online platform) while advising partners on reporting issues in Activity Info.

- Generate Information dashboards, charts, maps and info-graphics.

- Responsible for Data manipulating and managing using Google Sheet and Ms.Excel.

- Maintain databases, spreadsheets, use online reporting tools and run reports.

- Support the NFI/Shelter Cluster Coordinator by assisting with meetings, minutes, follow- up with partners, information management and tracking of activities.

- Act a Focal point for distributions, including developing projections, distribution plans, analyzing assessment data, and organizing distributions (non-food items, winterization) for Refugees and IDPs in Sulaymaniyah Governorate.

- Conducting all types of assessments including the PA (Participatory Assessment), and Rapid Needs Assessment (RNA), and SNFI assessments in Sulaymaniyah governorate and districts related to it.

- Follow-up with partners on post-distribution monitoring (PDM), tracking and resulting coordination issues.

- Contribute in assessments, working with Populations of Concern as well as identifying and responding to the needs of vulnerable individuals and groups.

- Monitor the situation in the AoR, collect data and other information relevant to UNHCR and report to the supervisor accordingly.

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- Ensure that the basic needs of POC, in particular those with specific needs, are assessed with their participation and harmonized with any type of assistance provided by other services providers.

- Monitor the implementation of UNHCR programme including the delivery of all assistance items and monitoring of infrastructure.

- Serve as focal point for Arbat IDP camp by regularly visiting the camp to identify key issues, support camp management, liaise with partners and respond to the needs of IDPs. Refer issues for follow-up to relevant stakeholders and coordinate with Protection actors, Field Staff and CCCM Cluster Chair. This includes the regular visits, the work with camp management as well as the work with communities while conducting FGDs and monitoring.

- Undertake regular visits to various sites in order to assess needs of persons of concern, with particular attention to vulnerable groups.

- Keep regular contacts with local authorities and implementing partners as requested by supervisor.

- Act as interpreter when required.

- Contribute to the preparation of status and progress reports by providing related info., preparing tables, etc.

- Assist in administrative tasks as required such as preparation of reports and meeting authorized personnel and assisting them during field missions.

- Inform and act on the reports received on persons of concern within the refugee community or from the local authorities.

- In coordination with implementing partners, assist in the reception, registration and provision of assistance to persons of concern to UNHCR.

- Undertake other relevant duties as required.

UNHCR Achieved Certificates: UNHCR Achieved Certificates: 1. Sexual and Gender-Based Violence (SGBV) e-learning - Level II. 21/05/2019 2. Sexual and Gender-Based Violence (SGBV) e-learning - Level I. 11/04/2019 3. PivotTables and Pivot Charts in Access. 29/12/2018 4. ODM Module 13 - Storing Operational Data. 20/12/2018 5. ODM Module 7 – Registration. 20/12/2018

6. SQL Server Database Fundamentals: Design Principles and Data Manipulation. 11/12/2018

7. Data Analytics Using Power BI: Data Modeling and Visualization. 12/12/2018 8. Advanced effective writing. 13/12/2018

9. Advanced Formulas and Functions in Excel. 13/12/2018

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10. Advanced Pivot Tables & Charts in Excel. 13/12/2018 11. Report Writing. 13/12/2018

12. ODM Module 11- Introducing Standards and Indicators 12/12/2018 13. Introduction to Geographic Information Systems. 09/12/2018 14. Introduction to Cash Based Intervention. 24/11/2018 15. ODM Module 25 – Needs Assessment. 11/11/2018

16. Protection Induction Programme. 03/11/2017, updated 15/11/2018 17. ODM- Maintaining Relational Databases 06/06/2018 18. ICT Information Security Awareness Training (InfoSec) - 17/07/2018 19. ODM- Introduction to Operational Data Management 05/11/2017 20. Advanced Security in the Field II. 07/10/2017

21. Basic Security in the Field II. 05/10/2017

22. Prevention of Sexual Exploitation and Abuse (PSEA). 08/10/2017 23. United Nations Course on Prevention of Harassment, Sexual Harassment and Abuse of Authority. 17/10/2017

24. Certification Programme in Programme Management (CP-PM/PM2) 2018

Developing the operation plans. 08/10/2018

Organizing the planning process. 27/09/2018

The Multifunctional Team and the operations management cycle. 19/09/2018

Using the results framework. 27/09/2018

Assessing the needs of persons of concerns. 27/09/2018 25. Fraud & Corruption Awareness. 10/11/2018

26. UN Common Country Programming Processes 13/11/2018 UNHCR Planned Certificates & Learning Program:

1. Designing a training programme

2. Programme Management for MFT

3. CBI Learning Programme MENA - Project Guide

4. UN Common Country Programming Processes

5. PM1 Module(7) Monitoring, Evaluation and Reporting on Programme Implementation

6. Programme Management Level 1 (PM1)

7. Programme Management in Emergencies

Grants Officer - IRC (International Rescue Committee- American Agency) Unit: Donor Relations Grants

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Work Duty Station: Iraq - Erbil

Mode: Full Time, 8th January- 30th June 2017

Duties:

o Information Management – write action points and minutes during grants meetings; develop inputs to the monthly grants communication; maintain accurate and up-to- date databases, hard and soft (OTIS, RescueBOX) filing; develop a system to organize grants management tools and templates; collate information for SitReps; support audits by ensuring that auditors have access to complete files; develop and maintain compliance matrix; develop grant factsheets.

o Reporting – track reporting submission deadlines (FM01, OTIS); conduct initial reviews of narrative reports; write drafts of success stories or case studies. o Program Development – support pre-award assessments and due diligence; input to donor tracking requests (3/4 Ws; 3RP); support agreements signing and process contracts; support sub-grants and review in details, and contact the partners in related to, support tracking performance of project/s against the work plan, support funding strategy development; complete T1 requests for new grants; experience in first stage report reviewing highlight the areas of consideration for smoother process; ensure changes are made consistently on the globally used on the organization systems; experience in Working with diverse communication and stakeholders, providing support on monitoring grants, coordination of grants application for all the aspects, as well as post award support for staff in charge of grant funded project and overall grants compliance for the organization; monitor and capture issues of project indicator, review and attend some of Monitoring and Evaluation activities and meetings for programs.

o Capacity Building – support field offices to increase their understanding of grants management and donor regulations, including visits to offices in Dohuk and Sulaymaniyah; conduct general grants orientations for new staff. o Other - Trouble-shoot department queries; book meeting rooms for grants meetings; support other tasks as required; Liaison with finance team concerning the financial administration of projects budgets.

Certificates:

o Grants Management - IRC (International Rescue Committee). 28/02/2017 o “Introduction into Monitoring & Evaluation” -“IFRC- International Federation of Red Cross and Red Crescent Societies”. 13/04/2017

o Stay Safe Course “IFRC- International Federation of Red Cross and Red Crescent Societies”. 09/04/2017

Information Management Officer - iMMAP Mine Action- American Agency

(Iraq-Erbil)

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Duty Station: Erbil, with travelling to whole Iraq Unit: Information Technology

Mode: Full Time, 01st Sept. – 31th Dec. 2016

Position’s Responsibilities:

o Complete the qualitative and quantitative Mine Action database cleanup process in coordination with Mine Action Center operations on a national and regional level. o Perform a monthly audit of mine action information to ensure data completeness, integrity and quality.

o Coordinate the installation of the database system, developing the database and making sure that the overall system is operational and meets the operational needs of the MAC.

o Supervise, review the data collection process using KoBoCollect, and deliver capacity building training on this application for iMMAP staff and some related authorities with NGOs operating in the same field.

o Prepare & deliver training package for national authority as part of improving capacity building in the field of Monitoring and Evaluation, Mine Action Information management or any other requested field.

o Provide monthly Data Analysis Maps based on monthly standard reports for current Hazards Area Contamination.

o Provide direction and database guidance to the MAC director and regional iMMAP staff.

o Ensure the successful implementation of the standard working procedures for information management within national mine action office. o Assist the Technical Advisor with the development of IM training packages and conduct different levels of the trainings for national mine action staff. o Visit Iraq provinces whenever required for any Information Management technical issues.

o Assist the information management technical advisor in developing the work plan and highlight technical requirements to improve capacity building. o Complete additional tasks assigned by the information management technical advisor and Country representative.

o I have translated some of FAO (Food & Agriculture Organization) project related- documents, which is managed by the United Nations. In addition to translate and modify some of “Agriculture Livelihood Needs Assessment” files as a part of Markets assessment.

Case Management Officer - SCI (Save the children International)- British Agency Duty Station: Iraq - Erbil

Mode: Full Time, 01st May – 01st August 2016

Unit: Child Protection Case Management

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Duties:

o Support the process of community mobilization, beneficiary selection and registration timely, transparently, anticipatorily and dignified manner in accordance with program guidelines and Save the children policies and code of conduct.

o Support on and keep up-to-date a map of existing services to which children and families can be referred to. Link case workers with service providers and support effective collaboration

o Supervise and coach case workers on the identification, assessment, documentation, referral (to relevant services) and follow-up of at-risk children and families

o Supervise and support the case workers in family visits if necessary o Organize weekly case management meetings with all case workers o Ensure that case workers respect confidentiality and follow ethical guidelines o Ensure that files, registers and computer databases are used in an appropriate and correct manner and ensure case workers adhere to proper documentation and data protection protocols

o Support the implementation of the Inter-Agency Child Protection Information Management System.

o Review the follow up of cases, and ensure all cases are managed within acceptable timelines

o Work in close collaboration with the community mobilisers to strengthen our relationship with the community and to strengthen the referral system. o Work with the child protection team to ensure close links between case management and our work with Child Protection Committees and in CFS o Ensure internal referral mechanisms (with other sectors) are in place and cases are appropriately managed and followed up when referred o Support the Child Protection Manager in the ongoing capacity building of case workers

o Submit regular case management reports and ensure that information is kept up to date

o Coordinate with other agencies offering case management services to children on referral and transfer of cases

o Ensure constant and transparent internal and external communication and collaboration with relevant stakeholders, including community members, community leaders and families

o Document best practice, case studies and learning o Share information on field-level successes and challenges with the Child Protection Manager. Ensure that major challenges are flagged early, and addressed in an appropriate way;

o Facilitate, collect and report information regarding the overall situation of child protection risks in Save the Children operational areas o Support the preparation of all procurement and administrative documents required for case management implementation.

o Other tasks as requested by the supervisor.

Certificates:

o Child Rights Programming (CRP) - UNHCR & Save the Children International. 09/06/2016

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o Child Safeguarding - Save the Children International 22/11/2016 o Child Protection Case Management - UNHCR & Save the Children International. 02/06/2016

CPIMS (Child Protection Information Management System Officer) - IRC

(International Rescue Committee-American Agency)

Work Duty Station: Iraq - Erbil

Mode: Full Time, 21st Dec 2015 – 25 April 2016

Position’s Responsibilities:

o Evaluate the previous version of CPIMS (child protection Information System) and suggest various modifications to update it.

o Contribute to design CPIMS survey questions using Commcare for mobile data collection within Tablets to be used in the field by the case workers, and then use Open Data Kit (ODK) for data analysis and manipulation. o Review the old CPIMS version, installation and collect users’ feedbacks. o Customize the CPIMS database, programs, features, forms, reports, and users. o Filter the whole CP database up to various criteria; Registered children, Missing children, Follow up visits, Closed Cases, Referred/Transferred Cases, Overdue Tasks, Date Filter, and Forms Filter.

o Perform site visits to follow up (partner organizations) on the use of CPIMS and the external modules and to provide further support as needed. o Working on some of M&E applications to conduct the CPIMS survey, extract information and analysis it.

o Monitor & evaluate the database officers across KRI partners, in order to investigate and highlight obstacles or challenges they may face within CPIMS application.

o Correspondence and coordinate with all KRI partners organizations to find out and maintain the use of CPIMS, meanwhile build a network of communication to receive continuous user feedbacks/suggestions and to deliver a future support. o Develop External Modules to supplement CPIMS services by providing functionalities such as data consistency checks, data extraction, and others are developed and tested.

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o Contribute in developing Service Mapping tools that support both Case Management and Child Services among Kurdistan region INGO and NGO. o Administrate with the other CPIMS officer, the delivery of user training. o Develop training materials (user guides for CPIMS). o Mentor all partner organizations in addition to DOLSA & MOLSA on how to make extracting & merging datasets through the extension modules of CPIMS, and how to produce governorate level reports to the Donor. o Report all trainings, site visits, and follow up visits of the partners organizations, to the CPIMS specialist.

o Provide continuing integrated CPIMS user support. o Compile a Problem-Solution guide to facilitate support provision. o Participate in the development of External Modules (tools to support the CPIMS) by executing exhaustive testing and sending feedback to the CPIMS Specialist. o Provide training and advice to colleagues and sometime other departments on the use of electronic information services.

IT, Computer Engineering Lecturer & QMS (Quality Management System) Coordinator:

1st Nov. 2012 – 30th June 2015, Erbil, Iraq.

Employer: Ishik University

Duties:

As a lecturer:

o To teach at undergraduate level in areas allocated by the Head of Department and reviewed from time to time. Topics such as Information Technology, Software Engineering, Database Systems, Multimedia, and Human Computer Interaction (HCI),

o To carry out and produce publications, in line with personal objectives agreed in the Staff review process.

o To contribute to the development, planning and implementation of a high quality curriculum.

o To assist in the development of learning materials, preparing schemes of work and maintaining records to monitor student progress, achievement and attendance.

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o To participate in the development, administration and marking of exams and other assessments.

o To provide pastoral care and support to students. o To participate in the administration of the department’s programmes of study and other activities as requested.

o To maintain own continuing professional development. o To actively follow and promote the university policies, including Equal Opportunities.

As QMS Coordinator: Contribute in applying ISO 9001:2008 standards in Ishik University and prepare the required documentations, such as (quality manual, quality procedures, regulations, word instructions, processes, descriptions, organizational charts, etc.), Guide the staff of Engineering Faculty in the QMS process, supervise the Quality performance of the staff, detect the non-conformities and correct them properly.

English Lecturer(part-time):

Nov. 2012 – June 2015, Erbil, Iraq.

Employer: Ishik University

Duties: Teaching English language as a foundation course pre to the bachelor degree. ORGANIZATIONAL KNOWLEDGE, SKILLS & PERSONAL ATTRIBUTES

Valuable experience with UN agencies and International NGOs including such sectors; Field, Monitoring and Evaluation, Project Life Cycle, Managing operational data, Grants

(Donor Relations) management, Case Management for Refugees & IDPs, Mine Action, and Information Management Systems (IMS).

Knowledge of Humanitarian Data Exchange (HDX) managed by (OCHA).

Solid understanding of the humanitarian frameworks

High inter-personal skills, and persuasive negotiation skills.

Designing Information Dashboards.

Advanced level of computer literacy.

Preparing and delivering training-packages as a part of capacity building process.

Planning, Prioritization, Time Management, Details Orientation

Problem solving & Attention to details.

Having very good writing skills in both types of Reports; Narrative & Financial.

Good team player, able to be one of the system development team / support life cycle of a project to ensure that quality solutions meet business objectives.

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Possessing a good team spirit, deadline orientated and having the ability to produce detailed technical specifications from client requirements.

An active and quick learner who can absorb new ideas and can communicate clearly and effectively.

High efficiency in organization, management, consulting, correspondences and art of conversation.

Efficient, self-motivated, and able to work independently.

Performance driven with initiative to assess complex situations and make decisions quickly and effectively and deliver excellent customer service.

Personable and approachable

Respect for all with a commitment to equality and diversity

Calm under pressure, and able to use initiative

Discreet when dealing with confidential information

A positive ‘CAN DO’ attitude

Ability to take ownership and empower others accordingly

Professional, friendly, honest and open approach. Publications:

“Semiotic Differences of Macintosh Os X & Microsoft Windows 7 Based on Metaphors and Interpretation" in ISMS 2011, The Second International Conference On Intelligent Systems, Modeling And Simulation, KUALA LUMPUR, MALAYSIA.

“Transformations to Issues in Teaching, Learning, and Assessing Methods in Databases Courses”, IEEE Tale 2014 Conference, Wellington, New Zealand- IEEE International Conference on Teaching, Assessment, and Learning for Engineering.

“Common Concerns and Proposed Key Solutions for Teaching Database Courses”, First International Engineering Conference (IEC 2014), Erbil- KURDISTAN, Iraq.

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