CURRICULUM VITAE

HAIDEE MAE OMOSURA BALABA

Email Address: adc3pd@r.postjobfree.com

Mobile Number: +971-**-***-****

CAREER OBJECTIVE

To be part of a dynamic organization and contribute my professional experience in the field of services and provide excellent opportunities for career development with the opportunity for increasing levels of responsibility. QUALIFICATIONS

More than One (1) year of experience as Sales Lady. More than One (1) year of experience in Nursery Teacher, more than (4) years of experience in Telephone Operator / Receptionist and Two (2) years experience in Waitress.

WORK EXPERIENCE

Receptionist/Telephone operator

Thai Rose massage Center November 2017 to March 23, 2020 Dubai, United Arab Emirates

• Greeting patrons and assists customer in positive attitude.

• Answer telephone, screen and direct calls, take and reply messages,

• Prepare letters and documents i.e. courier, etc.

• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.

• Schedule appointments, Deal with queries from public and customers. Telephone Operator / Receptionist

Oasis Hotel, Butuan City March 2014 to September 2014

• Receive guests to the hotel by greeting them warmly and attending to their inquiries and also answer inquirers over the phone.

• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and make sure that all reservations cancelled are affected immediately to avoid confusion.

• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

• always Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean to avoid rowdiness.

• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

Educational Attainment : Computer Technology

Southway College of Technology

San Francisco agusan del sur, Philippines

Additional Knowledge : Knows Microsoft Office Word, Excel and PowerPoint Exhibit excellent knowledge of customer service, Good interpersonal skills Must be orderly, Ability to multi-task, can speak and understand Arabic language.

CURRICULUM VITAE

Personal Data

Nationality: Filipino

Sex: Female

Status: Married

Passport #: P2735771B