Social Media Project

KUMAR GAURAV

Phone: +91-740*******/626*******

E-Mail: adc3nt@r.postjobfree.com

~MIDDLE LEVEL PROFESSIONAL~

Six Sigma Green Belt Certified professional targeting middle level assignments in fast-paced setting

AREAS OF EXPERTISE

~Product Management~

~Business Development – Enterprise & Government Sector~

~Performance & Process Audit~

~Performance & Process Audit~

~Risk Management~

~Project Delivery~

~Process Automation~

~Project Planning & Schedule~

~Agile Methodology~

~People Management~

~Client Coordination& Handling~

~Feasibility Analysis~

~Operations Management~

~SOP Documentation~

~Primary & Secondary Research~

~Social Listening~

~Project Planning &Execution~

~Process Mapping &Design ~

~Vendor Management~

~SLA Adherence~

~Stakeholder Management~

~ Data Management~

~Coaching & Training~

~Interpersonal Skills~

~Customer Retention~

~Technical Skills- HTML, PHP, WP, Angular JS., Magento, Blockchain, Hyperledger, Ethereum~

Project Management Tools used – MS project, Trello, JIRA, Clubhouse

CRM – Zoho CRM

PROFILE SUMMARY

PGDM (Trained in Design Thinking & Innovation) with 7+ years of experience in Project Management(healthcare, education web design & mobile app development projects; currently associated with Somish Blockchain Labs, Noida as Product Head

Devised & executed strategies to make product market fit, scale & business development for both govt & enterprise customers

End-to End project management. Working on multiple projects simultaneously

Well-acquainted with sales, planning, controlling and monitoring, risk mitigation,

co-ordination with internal team & vendors for project execution

Possess expertise and excellent skills in managing project in tight deadlines and within budget

Measure project Performance to improve process & SLA adherence.

Liaison& frequent coordination with BD Team, Customer Support & Technology team during project life cycle.

Automated processes of Data Entry & daily reporting (B4S).

POC for Client handling & company COO in entire Project Life Cycle (client eg:-Ultratech, DLF, HUL, HP).

Prepare Project Plan, Work Flow Diagram & SOW. Provide innovative inputs for project success (B4S),

Undertook process mapping & standardization resulting in boosting efficiency by 20-30 % &revived a dead project to profitable in 3 months. (JILIT)

Part of the project team involved in brainstorming &launching Digital projects to have maximum social impact in 2016 Punjab Campaign. Managed multiple projects through entire life cycle.

Have played an important role to set up two startups named gokmall.com & lazzycrazzy.com. Devised product strategy& innovative cost-effective promotion strategy for lazzycrazzy.com

Increased traffic of 7-10 % on cheapoair.com, onetravel.com. through social media; successful in generating approximately 2 Million visitors monthly for content. Contributed in designing new content format. Formulated strategy for automation in CMS.

An effective leader with excellent communication, analytical, team building and relationship management skills

ORGANISATIONAL EXPERIENCE (For details related to projects please refer annexure)

Sep’19- Till Date Somish Blockchain Labs as Product Head

Clients – Smart City, CG Govt, MP Govt, NTPC, Nexus Mutual, Digital Ex, AT Kearney, Globsyn B-School

Product – Certy.io, DEF (getdef.io), Blockchain Training, COVID19SUPPLIES.IN

KRA: Project Management, Product Development Plan, Scale of Product, SRS, GTM, New Initiatives, Use Cases, Team Management, Government Relations, Tender Bidding, Collaboration with AWS & Microsoft, Day-to-day operations

Highlights:

Successfully planned, presented and executed a project to develop Collaborative Emergency Response System for Bhopal Smart city.

Devised & executed product strategy, GTM, Roadmap to scale

Partnered with AWS for technical & business collaboration.

Delivery Manager for Digital-Ex (a crypto-FIAT wallet development project) within the deadline.

Developed business model of COVID19SUPPLIES.IN in just 3 days. Looking after Product strategy, pricing, sourcing, sales and logistics

March’18-Sep’19 Buddy4study (Asia’s largest scholarship platform) India Pvt Ltd as Project Manager

Clients – HP, MSDF, DLF, HUL, Ultratech, Relaxo, Fullerton, Akshay Patra, Vodafone, JK Laksmi, HUL, IDFC, Loreal, DSCI, Le Grande

KRA: Project implementation Plan & Schedule, Resource Allocation& Management, Project Delivery, POC (Company COO & clients), Daily Operations, Vendor Management, Monitoring & Control Project Status Report

Highlights: Successful project delivery of all projects as per delivery metrics

Automated process in daily reporting & data entry to boost process efficiency by 40-50 % & cost reduction by 30 %

Project Plan & Schedule – Understand scope of the project from Contract. Prepare action plan & contingency plan to achieve project success

Daily Operations – Manage field team to achieve daily targets& remove all operational bottlenecks.

Inter-departmental Liaison – Work in collaboration with Tech Team, BD Team, and Operations Team for successful project delivery

Training & Coaching – Coach/train junior staff members to improve productivity & efficiency

Use Case – Understand business requirements from various stakeholders & document as Use case scenarios

Project Status Report Presentation– Prepare & share monthly progress report of project with clients. Present in front of Top Management. Answerable for gaps as per Project Delivery Metrics.

Quality Control & Monitoring – Proactively monitor day-today operation while ensuring contingency & ascertain quality control.

Risk Identification & Mitigation – Identified multiple risks through detailed analysis & implemented proper steps to mitigate risks.

Budget & Effort Estimation- Plan budget, work hours, per day output & resource allocation as per project size.

Vendor Management - Manage & train vendors in proactive manner to get desired output.

POC – Point of contact between COO & internal team for all queries. Answerable for all clients’ queries

June’16-Dec’16 JIL Information Technology Ltd as Project Manager

KRA: Project scope, schedule, team management, Client Handling & Project Status Report, Monitor & Control.

Feb’16-May’17 IPAC Consulting India Pvt Ltd, New Delhi as Associate Consultant

Key Result Areas:

POC- Understanding requirements of client, document it and manage the Project Life cycle.

End-to-End Management–Working with clients at multiple level of hierarchy to create a sustainable change through effective communication &proactive day-today operations management. Headed a team of 20 people. Managed to achieve desired target numbers within TAT without fail throughout the campaign.

Vendor Management – Proactively managing vendors for getting desired output.

Creating SOPs; designing process & managing vendors in proactive manner with well-planned Time-Motion Study for Medical Data Centralisation Project.

MIS, Dashboard, MOM Data Analysis – Prepared MIS Reports, collating all the data from ground and undertake elaborate analysis to focus on weaker areas and plan accordingly.

Highlights: Managed to achieve each project delivery within TAT.

Brainstormed, planned& implemented development of innovative software product ‘CSC & CWC’.

Part of the policy making team (18-35 age group) & NHAI

Jul’14-Nov’15 Vidal Healthcare Pvt. Ltd., Bangalore, Karnataka as Assistant Manager (Projects)

Projects Managed: RSBY, AMHI, HCL

Key Result Areas:

Co-headed RSBY project from scratch. Managed & trained 250+ sized team.

A Bridge between client, operations & customer service team for smooth operations work flow.

Steering the responsibility towards preparing presentations, data analysis, vendor management, decision making, process inventory management, regular compliance reporting as HIPAA privacy and Security rules

Putting rigorous efforts for improving TAT & quantity.

Achieving operational objectives by contributing information and recommendations to strategic plans and reviews

Preparing and completing action plans; implementing production, productivity, quality, and customer service standards and resolving problems or queries

Creating SOPs; Time-Motion Study Preparing MIS, dashboard & conducting primary as well as secondary researches Managing vendors and logistics and preparing an annual budget and scheduling expenditures

Highlights:

Achieved 78 % in enrollment thus surpassing DHS’ expectation of 65 % enrollment.

Claim settlement of hospitals was done within TAT for 94.5 % of cases, thus making us the best-performing TPA

in Chhattisgarh.

Executed Medical Data Centralisation Project within budget & schedule

Presentation of execution strategy (enrollment) in front of Central health ministry officials.

June’10-Jun’12 Fareportal India Pvt. Ltd., Gurgaon as Content Writer

Key Result Areas:

Prepared BRD, FRD designed web content, blogs & title-description related to global destinations for various brands under travel, hotel, car & vacation sections which was read by approximately 2 Million visitors monthly.

Involved in development & functional quality check of android App & IOS App

Focused SMO activities on social networking sites like Couchsurfing, Frommer’s, Fodor’s, Twitter, Facebook and others which resulted in increased traffic of 7-10 % on website through social media

Formulated an innovation in the CMS resulting in automation of filtration of reviews on CMS.

Highlights:

Merit of being the developer of content which was spotlighted in top news section & organic search list with relevant keywords

Successfully achieved 10,000 likes on FB and active online engagement for globetrotters on web through focused reputation management

PROJECT

Contractual Project

Gokmall.com (Feb’14-June’14)

oPrepared product & promotion strategy, conceptualized & executed design & development roadmap, sort out operational bottlenecks, keep a close look on all cost drivers

oWorking and coordinating with design & development vendors, payment gateway service providers, logistic partners and undertook customer care training

oContinuous monitoring to fix all technical & functional loopholes.

oAn innovative & cost-effective offline promotion to boost online traffic. Managed to sell first stock of 500 mobile handsets within the deadline of 15 days.

CERTIFICATION

Six Sigma Green Belt certified by Benchmark Six Sigma in 2013

ACADEMIC DETAILS

PGDM (Business Design & Innovation) from Prin. L.N. Welingkar Institute of Management, Development & Research, Mumbai, Maharashtra in 2014

Higher Diploma in Software Engineeringfrom NIIT, New Delhi in 2009

B.Sc. in Chemistry (Hons.) from K.L.S. College, Bihar, Magadh University in 2008

12th from G.R.S. College (Bihar Intermediate Education Council), Bihar in 2004

10th from Gandhi Inter High School (Bihar School Examination Board), Bihar in 2002

PERSONAL DETAILS

Date of Birth: 11th February 1988

Languages Known: Hindi and English

Correspondence Address: Dhnaya Niketan Socirty, E-001, Sector 42 Noida 201301

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