Sales Service Representative

JENELYN D. EGBERT

Home Address: **-** **** *** *** doña ambrocia st. Don bonifacio subd. Pulung maragul angeles city pampanga philippines

Contact Number: +63-966*******

E-mail address: adc3np@r.postjobfree.com

adc3np@r.postjobfree.com

PROFILE SUMMARY

Customer service representative with more than 2 years of experience working for global clients in Banking, telecommunication and charity sales domain.

Entrepreneur/ Business Owner with more than 4 years of experience in growing and expanding home business of fish farming.

Club stewardess is the current job and therefore receiving good learning exposure and experience in food and beverage industry.

Backed with necessary credentials with a 1 year course as health care assistant after completing secondary schooling.

SKILLS

Outbound sales, fundraising, cold calls and telemarketing

Call centre service operations

Complaint handling/ dispute resolution

Sales lead generation

Data entry/ records management

Computer proficiency – Ms Office suite: Word, Excel, PowerPoint

Entrepreneurship with increasing annual sales through effective business planning, creative sales techniques and innovative marketing.

Financial Accounting

Excellent public and client relationships tasks.

Ability to handle positions requiring trust and honesty.

Excellent communication skills with good knowledge of English

WORK EXPERIENCES

IQOR

VIRGIN MOBILE CANADA

April-september 2016

*customer service representative

*handling virgin mobile prepaid

*assist customer for inquiry and changes to a account

*perform basic troubleshooting

*retain and escalate customer

*resolve the issues on the account of the customer. Club Stewardess

Jan-march 2016 – Billboard Singapore

Roles and Responsibilities:

Check with customers to ensure that they are enjoying their time and take action to correct any problems.

Collect payments from customers.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen/ bar staff.

Take orders from patrons for food or beverages.

Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Clean tables or counters after patrons have finished dining.

Inform customers of daily specials.

Stock service areas with supplies.

Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

Escort customers to their tables.

Garnish and decorate dishes in preparation for serving.

Describe and recommend wines/beverages to customers.

Provide guests with information about local areas, including giving directions. Customer Service Representative

March 2008-September 2008, CITIBANK (ortigas), Outbound sales

September 2009-September 2010, ICT Marikina, Client - Virgin Mobile USA

September 2014-January 2015, MDM Inc., Disable Children Foundation (outbound sales charity) Australian account

Roles and Responsibilities:

Manage a high-volume workload within a deadline-driven environment.

Made cold calls to prospective clients

Sold ideas by providing product information

Scheduled appointments for follow ups

Maintained lists of clients already called

Maintained call logs and report details to supervisor

Provided feedback to clients when required

Handled complaints and resolved disputes

Provided training to new team members

Met the sales deadlines

Create periodic sales reports

Entrepreneurship/ Business owner

2010 – 2014, Fish farming business

Roles and Responsibilities:

Calculating the feeding regime

Monitoring the health of the fish and treating them when appropriate

Planning breeding programmes and growing schedules to obtain maximum efficiency

Adhering to environmental standards

Being aware of different water management techniques

adapting to new technologies as they develop and learning practical skills

Maintaining records of stocks.

Marketing and Sales.

Fundraising through investors and creating business plans.

PERSONAL DETAILS

Date of Birth : September 22 1988

Age : 30 years old

Civil Status : Single

Citizenship : Filipino

Language/Dialects Spoken : English, Tagalog, few Korean

EDUCATION

College: SAINT THOMAS AQUINAS COLLEGE

Angeles city Pampanga

Course: Health Care Assistant

Secondary: L.L.LAYUG SCHOOL

Balibago Angeles City

Elementary: GUECO BALIBAG ELEMENTARY

Balibago Angeles City

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