Assistant Customer Service

Julie MATUSAC

**** * * ***, *******, AB, T*W*M*

Phone : +337******** / Mail : ************@*******.**

EXPERIENCE

Sales assistant june to october 2019

P.A. Gagnon Store Québec, Canada

Customer service and management

Fund management

Restocking and cleaning duties

Delivery and stock management

Helpline costumer advisor january 2016 to april 2019

Sage Metz, France

Receiving and issuing calls

Management of customers cancellations and complaints

Research, proposal and implementation of the best solution for clients

Customer loyalty and increase in turnover for the company

Helpline costumer advisor december 2016 to december 2015

EDF (electricity company in France) Metz, France

Answering calls

Management of customers requests and complaints

Research, proposal and implementation of the best solution for the client

Job search august 2014 to november 2014

Customer advisor in helpline September 2011 to july 2014

Orange Metz, France

Receiving calls

Management of customers requests and complaints

Research, proposal and implementation of the best solution for the client

EDUCATION

Graduated in marketing techniques in work study September 2011 to june 2013

Universitate and Orange Company Metz, France

Baccalaureate in july 2011 Lycée Georges de la Tour, Metz, France

PROFESSIONNAL SKILLS

Highly self-motivated and trustworthy

Organizational and time management skills

Good ability to work alone or as part of a team

Ease of use software

Good adaptation to change of procedure

Stress management

Excellent communication skills

Contact this candidate