Employee Relations Manager

Charity Pepino, CHRMM

Dubai, UAE

Email Address: adc3ec@r.postjobfree.com

Mobile: (00971) 058*******

Available Immediately

SUMMARY

An experienced HR professional who is familiar with all the best HR practices and policies, and who knows how to effectively apply them in the workplace. One of my greatest strengths is being able to ensure that an organization employs the right balance of staff in terms of skills and experience as well as team fit. On top of this I have excellent organizational skills, coupled with an ability to create at all levels of the HR organization a highly engaged workforce. On a more personal level I can engage with stakeholders from all backgrounds, this is something that allows me to quickly build up credibility with them. I have proven analytical and decision making skills. Superior teamwork & interpersonal skills. Right now I am looking for a suitable position with a company that is looking to recruit talented HR professional who can get results.

CORE SKILLS

Recruitment Performance Management Project Management

Employee Relations Teamwork & Collaboration Training & Development

Onboarding Manpower Planning Organizational Skills

HRIS Customer Service Empathic Skills

COMPETENCIES

Ethical Approach Communication Problem Solving

Responsibility Leadership Integrity

Commercial Awareness Trustworthiness & Ethics Critical Thinking

Decision Making Results Oriented Motivation

KEY HR ACCOMPLISHMENTS

HR Records. Improved the employee files and added electronic documentation to the filing system. These projects have greatly enhanced processes and efficiency for entire HR team.

Administered an Employee Wellness Program partnered with Employee Engagement drives, this project was able to make strides through positively affecting health and productivity of the workplace.

Created and implemented process flow and guidelines for HR Policies and Procedures in order to establish and maintain consistent practices in the workplace.

Employee Satisfaction Survey. Increased the number of rate for the Employee Satisfaction survey which greatly improved the relationship between line manager and direct reports and aids the business in creating a holistic approach.

Develop a quarterly newsletter for Select Auto Company which helps sending updates & information from various operation locations that the company runs.

Assist HRBP to apply a structured methodology and lead change management activities.

Streamlined processes, devised forms and relevant reports as part of the Project Team for the launch of the Talent Acquisition Centre. Saved the company a circa USD 200,000 within the first 6 month from the launched of the Talent Acquisition Center through placing candidates to various roles via direct sourcing.

CAREER HISTORY

UAE Work Experiences

Viola Communications – Abu Dhabi, UAE August 2017 – April 2020 Sr. HR Executive / Jr. HR Business Partner

Responsibilities:

Responsible for the company’s entire recruitment process, and for interacting with all levels of managers concerning HR projects, policies and operational decisions

Overseeing the full recruitment cycle, in particular contract preparation

Create and manage the recruitment program, in addition to sourcing new talent via LinkedIn, and other recruitment sites.

Promoting equality and diversity in the recruitment process

Ensuring that all company policies and procedures are up to date in line with current employment law. Providing specialist information and guidance to employees and managers on HR policy and practice and employment law.

Maintain and build upon systems and procedures of Appraisals, Rewards & Disciplinary Actions

Manage company policy and HR documentation (Handle the employee confirmations & exit interviews

Create and arrange company social events

Handle employee development planning and counseling.

Coordinate with Administration team for employee visa/residency issuance, renewal, and cancellation.

Manage company employee communication including announcements for employee transfers, on-boarding and departures, policies and procedures, events, appraisals, etc.

Ensure T&D programs are based on organization’s & individual’s best needs

Maintain and build upon team building, motivation and communication strategies in the company

Manage the engagement survey in terms of designing, circulation, results gathering, and results analysis

Create, update and deliver Viola’s Induction Program

Review Job descriptions on a quarterly basis in coordination with the line managers

Review KPIs & Competencies on a quarterly basis in coordination with the line managers

Arrange for periodical appraisals sessions, and coordinate between employees and line managers and other evaluators as needed.

CASIO Middle East FZE – Dubai, UAE October 2016 – August 2017 Sr. HR Executive

Responsibilities:

Responsible for administering human resources programs and processes.

First point of contact for employees, respond in a timely manner to employee inquiries including but not limited to work related concerns, policies and procedures, benefit inquiries, and performance management.

Assist HR Manager in recruitment process.

Assist HR Manager in managing the relationship with third-party recruitment and staffing service providers.

Drafts offer letters to successful candidates.

Manage the onboarding process of selected candidates. Manage the new joining formalities and Induction program.

Liaise with line managers for the performance appraisals.

Responsible for Employee engagement initiatives.

Maintain and update HR records. Filing the leave forms and keep track of leaves taken.

Keeping track of attendance of employees.

Planning events or activities regularly or on some occasions, getting those approved by senior management and implementing approved proposals.

Responsible in preparing the data for the monthly payroll/compensation. FAMCO International (Al-Futtaim Group) – Bahrain, Oman, Qatar & UAE January 2015 – August 2016 Junior HR Business Partner

Responsibilities:

Support full employee cycle in FAMCO business and countries (Bahrain, Oman, Qatar and UAE), with a strong focus on manpower planning, organizational design, talent acquisition, mobilization, onboarding, talent & performance management, engagement & employee relations.

Assist in the provision of a comprehensive, strategic HR Service to the business across all geographies in which the company operates.

Maintains communication and collaboration with internal and external client groups.

Holds primary accountability for HR service for defined geographies as directed by Regional HR Manager.

Provide support / advice to managers and associates on queries including (but not limited to); contractual, AFG HR policy queries, PDR, emergency medical evacuations, welfare

(compassionate and emergency leave) requests, directing to Group HR where appropriate.

Ensure managers and employees of the business understand the company policies and procedures, applying them fairly and consistently across the organization.

Performance Management. Assists managers with actions relating to performance management

(disciplinary) of associates, including advising on actions to monitor performance, attendance at investigation or disciplinary meetings.

Support and guide line managers in the development, implementation and updating job descriptions and their wider organization structure, providing relevant advise to ensure the documentation properly reflects the requirements of the position.

Ensure job evaluations conducted in partnership with TR’s, grades / salary and benefits approved in line with AFG policy, research and provide guidance on market-rate salaries and employment legislation including visas and nationality quota for “owned” geographies.

Travel to and / or hold forums with associates and managers in “owned” geographies, to understand and support / provide guidance as appropriate to concerns, queries, and feedback on all HR related matters.

Employee Engagement Ambassador. Educate colleagues on what engagement is, why it is important, and how to influence it. Help leaders interpret, communicate, and act on survey results. Support managers as they tackle engagement with their teams. Select Auto (AL-Futtaim Group) – Afghanistan, Iraq, & UAE March 2013 – December 2014 HR Analyst

Responsibilities:

Participate in ensuring all positions have an up to date job description, a confirmed evaluated grade & RF process is compliant with AFG Recruitment Policy

Participate in assessing appropriate media for the role & liaising with relevant department(s) to ensure all vacancies are advertised using appropriate media targeted to maximise candidate attraction

Provide the highest level of support and information to managers, in supporting the recruitment process.

Participate (as directed) in sourcing and selection activity, including pre-screening, interviews and selection in accordance with business requirements.

Advise applicants and new employees on rules, policies, benefits & procedures specific to Select Auto, in partnership with relevant department(s).

Provide recommendations to HRBP on improvements to the current systems, processes, policies and procedures.

Manage the Select Auto Recruitment & On-boarding Tracker to ensure information of progress against live vacancies is accurate and updated in a timely manner, providing reports as required.

Participate (as directed) with the provision of advice and support to line managers and employees, explaining Group employment relations procedures and policies in a timely effective manner.

Participate (as directed) with conducting of performance management discussions, disciplinary meetings, etc. usually in the form of minute taking and advice on matters with the scope of experience and the role. Liaise with relevant departments on the production of paperwork, letters, PHILIPPINES WORK EXPERIENCES

Etelecare Global Solutions – Cebu City, Philippines February 2006 – January 2010 Team Leader

Mary Help of Christian School – Cebu, Philippines April 2005 – February 2006 Guidance Counselor & ISO Document Controller

EDUCATION

2000-2005 St. Theresa’s College

Cebu City, Philippines

Bachelor of Arts Major in Psychology - Graduate

1996-2000 St. Theresa’s School

Cebu Philippines

High School - Graduate

1988-1996 St. Theresa’s School

Cebu Philippines

Elementary – Graduate

REFERENCES

Available upon request.

contracts and other documentation relating to Employee Relations activity, including promotions, transfers, disciplinary actions etc.

Liaise with relevant department(s) to ensure effective communication and completion of all exit and repatriation processes.

Provide cover for HRBP when required.

Supreme Foodservice FZE – Afghanistan, Somalia, & UAE

Talent Acquisition Coordinator: August 2012 – March 2013 Key Responsibilities: Support all business units in recruitment process. Responsible for executing the full cycle of all recruiting activities for Grades 1 – 6 including screening of all potential candidates, coordinating all events of a new hire, and monitoring job postings. Manage bulk recruitment for operational base positions.

HR Coordinator : June 2011 – August 2012

Key Responsibilities: To ensure all HR Administration relating to recruitment & employee relations is performed in a timely and professional manner. Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts. Assist with performance management procedures.

HR Administrator : April 2010 – June 2011

Key Responsibilities: Mixture of administration and Human Resource. Providing day to day HR administrative support and contribute to the long term development of the HR function in particular during an initial period of recruitment, development and growth. Assist in Recruitment, Onboarding & Offboarding and Employee Relations.

Travel & On-Boarding Coordinator: January 2010 – April 2010 Key Responsibilities: Coordinate with Corporate Travel and make necessary reservations

(flight/hotel/visa/conveyance) for all new joiners. Process Mobilization for New Joinees. Organizes Dubai Agenda for the New Joinees which includes Medical Appointment and Induction. Takes care of the transportation for the said agenda.

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