Social Services Specialist/Social Worker
Resume:
J. Shannon Figley
Medical Social Worker
P.O. Box 10514
Tampa, Florida 33679
adc3c6@r.postjobfree.com
Special Skills that Applicant embodies that would benefit the Health of the Client and the Institution are aligned here
Mediation skills
Fostering positive negotiation, empower positive decision making.
Flexibility/Adaptability
Anticipate need for change and initiate action
Results Oriented
Apply problem- solving skills to overcome obstacles
Team Orientation
Collaboration, Build and maintain relationships, manage disagreements, value diversity
Innovation/Initiative
Take initiative to create and foster change, creative problem solving, decision making
Communicating with Impact
Expressing thoughts and ideas in a compelling manner for both individual and group situations, adjusting language to capture attention of current audience, building rapport to embrace confidence.
EDUCATION
1992 University of South Florida-Tampa, Florida
Social Work / Dean’s List
Stetson University—English transferred to USF
CERTIFICATIONS
2007 Family Mediator, Supreme Court of Florida
CREDENTIALS (Hillsborough County, FL)
2020 Bay Care Affiliates, HCA Facilities, Tampa General Hospital
2019 Bay Care Affiliates, HCA Facilities, Tampa General Hospital
2018 Bay Care Affiliates, HCA Facilities, Tampa General Hospital
2020/2019/2018 Health Vaccinations current
J. Shannon Figley
Medical Social Worker
Resume 2020
Page TWO
WORK EXPERIENCE
05/2018 - 04/2020 Social Services Specialist Social Worker
- Patient Access, Hospital Services Team
LifePath Hospice, A Chapters Health Affiliate
4200 W Cypress Street, Suite 690 / Tampa, FL 33607
813-***-**** / Sarah King, Manager Social Services & Bereavement
Responsibilities include but not limited to providing and coordinating a wide range of social services to chronically and terminally ill patients and their families throughout the Hillsborough County region for Life Path Hospice. Participating with Interdisciplinary Group twice weekly providing support to patients and families to assist them with coping with illness, discharge planning, disease progression, developing Plans of Care and
participating in Goals of Care discussions, facing death and dying issues and the ultimate loss of the Patient as requested by Nurses or Physician group. This role coordinates community resources for Patients and families with their bio-psychosocial concerns and provides services in a variety of settings including home care, acute care, inpatient and residential hospice care long term care after hours and respite care. The Patient with Dementia, Alzheimer’s and COPD present unique circumstances of care demand and were a large part of role. Families are often at a loss with their caregiving requirements as disease progression encompasses the person.
This position validated patient wishes regarding EOL care inclusive of Advance Directives discussions around Health Care Surrogacy, DNRO, POLST, Full Code and final arrangements. Specifically, being on the Hospital Services Team, Patients admitted in hospital for decline to abandonment; are provided support, guidance and reassurance throughout the hospitalization. Assisting with death and bereavement support through presence at extubations and support care following those events are some additional services this role supports. Also, referrals of new patients to LifePath Hospice are seen by the Social Worker providing Informational Visits regarding services and programs available to Patients and families with LifePath, and obtaining consents for association with Hospice. Relationship building with Hospital staff, case managers, Palliative Teams and creating a community of teamwork and collaboration to assure the professionalism and commitment to quality care was a key component of this position. Special pilot projects as requested by leadership.
Reason for Departure: Transition to Core Navigation Process shifting needs of Patient Access Department. This role was extremely rewarding.
12/2017-2/2018 Social Worker, Discharge Case Manager
Interim Position Westchester Gardens Health & Rehabilitation Care Center
3301 N McMullen Booth Road / Clearwater, FL 33761
727-***-**** x 116 / Dee Montanez, MSW Social Services Director
Responsibilities were to facilitate fluid transition into the Rehabilitation environment and encourage participation and provide services throughout discharge. To implement management and understanding of discharge disposition in accordance with demands of Third Party Payors, CMS and facility with Patient, Family and Providers. This role was contracted for 30 days and continued to 45 days. This facility was relieved of entire Social Services Dept within two weeks of my coming on board and I functioned as the Sole Social Worker and Discharge Manager for 30 days for this 120 bed facility. I successfully coordinated with all departments, healthcare professionals and vendors for optimum care of the resident patient during this transition. Providing solutions for social and practical concerns, interpreting social, emotional and specific discharge needs of the resident to the IDT at weekly meetings, Care Planning Meetings and Discharge Planning. Developing care plans, leading Care Plan Meetings with IDT, resident and family members in preparation for discharge. Developing planning in coordination with multi-disciplinary teams members as resident needs demanded coordination of care.
J. Shannon Figley
Medical Social Worker
Resume 2020
Page THREE
WORK EXPERIENCE (cont’d)
Reason for Departure: Temporary Position as transition to new staff eminent with a Redevelopment of the Social Services Department. My interaction with the newly appointment Director and co-staff was limited and very positive.
5/2016 – 5/2017 Clinical Guidance Southern Region/Personal Health Coordinator
Humana/Humana-At-Home / 800 Carrillon Pkwy St. Petersburg, FL 33716
800-***-**** / Steve Hargis, LCSW, COM
Responsibilities included being a Personal Health Coordinator in Clinical Guidance to over 400 Members of Humana-At-Home’s Medicare Enrichment Program. Client/Members presented with chronic illness of all etiology and severity. Client/ Members aged from 35 to 105 and encapsulated the Southeastern Region primarily of the United States. The latter part of this tenure Client/ Members in the Midwestern regions were added. With a roster of
over 400 members (345-405) on any given day, Coordinators were accountable for metric demands daily to build rapport, create plans of care, introduce community resources and invite educational opportunities in rotation of every 60 then 90 days. There were many opportunities to support members and connect them to Pharmaceutical directives and financial resources as demand guided the call. This position encouraged Members to gain understanding about their personal healthcare management and keep them on a path to wellness that benefited their relationship with physicians and insurance programs alike. Reason for Departure: Corporate Layoff. It is Humana’s policy to provide dates of employment and last title held to prospective employers upon request.
1998 – 2016 Insurance Administrator
Peninsular Counseling Center / 3314 W Henderson Blvd #100 Tampa FL 33609 813-***-**** / J. Patrick Figley D. Min.
Responsibilities inclusive of the overall functioning of Dr. Figley’s practice: appointments, phones, coordination, preparation and submission of insurance claims for services rendered; therapist management and coordination of scheduling as crisis intervention may warrant; Assistance in coordinating the maintenance and functioning of Center property. This is presently a Part-time position.
Reason for Preparing Departure: Family Business is downsizing.
2010-2012 Evolution Life Coaching
Private Practice / Part-Time / P O Box 10514 Tampa FL 33679
Experience with inter-personal relationship therapy through work as a Social Worker in both the private and public sectors allows a broad understanding of individual growth and development, balance, and additionally, chronic illness and how it affects the family unit. As families experience life challenges such as generations under one roof, illness, divorce or death. Evolution’s focus is women as they often struggle to find balance and reassurance while experiencing many of these challenges. Enriching, encouraging and empowering the client base to a fuller, more focused life.
J. Shannon Figley
Medical Social Worker
Resume 2020
Page FOUR
WORK EXPERIENCE (cont’d)
2012 Interim Practice Manager
George M. Northrup MD PA
Tampa, Florida
Responsibilities included preparing payroll, administrative support for physician, preparing forensic reports, workers compensation coordination, billing and log. Coordination of staff as needed, repairing confidence of clients within a transition period of the practice. Filing, appointment setting, data entry,
multi-line phone and insurance claim support as needed. General physician administration and special projects per request.
Reason for leaving: Interim /Temporary Position, Practice restructure recognized
1994 – 1998 Practice Manager
Hillsborough Allergy, Asthma & Immunology Associates, PA
3658 Lithia Pinecrest Rd Valrico FL 33594
814-***-**** / Alan B Halsey, MD
Responsible for the efficient maintenance, upkeep and running of the multi-physician practice at two separate sites. Coordination of patient scheduling, multi-line phones, overseeing patient account management, submission and follow-up of insurance claims, troubleshooting. Responsible for staff scheduling, payroll, annual reviews, job description, salary negotiations, hiring, interviews and dismissals. Integral in the coordination of physician and partnership meetings, mediating contractual negotiations between hospitals, insurance contracts and building contracts; patient mediation; Policy and Procedure Manuals and various administrative duties as assigned.
Reason for Leaving: To raise my family
COMPUTER & OTHER SKILLS
EMR, EPIC, Oasis, AMR, Americare, Suncoast Solutions, Citrix, Cerner, Symplr, Outlook, Microsoft Word, Excel, Auto-Dialer, Just Claims CMS, Aprima, Med-Master, E-clinical, multi-line phones, Data- Entry, Appointment Scheduling, Medic, knowledge of multiple community service organizations as well as DSM, CPT codes and insurances. End of Life Issues, Death and Bereavement Processes, Hospices services and processes, Workers Compensation, Medicaid, TriCare South, Humana, Humana Medicare, United Healthcare, BCBS (FL, Empire, MN, TX, CA), Aetna and Cigna. Native to South Tampa. I have worked within many sub specialties including Pediatric Social Work in Allergy/Immunology and General Pediatrics, Geriatrics, OB-Gyn, Dermatology, Neonatology, Allergy/Immunology, Neuro Psychiatry, Forensic Psychology. Florida Native, South Tampa Native.
AWARDS AND RECOGNITIONS
2020 LIFE PATH HOSPICE
February: Appreciation of Relationship Building, Brandon Regional Hospital Case Management
J. Shannon Figley
Medical Social Worker
Resume 2020
Page FIVE
AWARDS AND RECOGNITIONS (Cont’d)
2019 LIFE PATH HOSPICE
July: Appreciation of relationship Building with Referral Facility South Florida Baptist Hospital
July: Employee Service Gratitude Award, Best Practices, Service Pin
May 2019 Employee Merit Award $300.00
April: Awarded increase of pay grade level and rate of pay to meet that position
March: Appreciation of Relationship Building with Referral Facility Brandon Regional Hospital
2018 LIFE PATH HOSPICE
Aug: Appreciation of Relationship Building with Referral Facility Tampa General Hospital
2017 HUMANA AT HOME
2017 Outstanding Rapport and Client satisfaction rating. January 2017
2016 HUMANA AT HOME
Treasure Chest Award and Recognition” for successfully completing the HCCP RS pilot, on support of the RS’s with the engagement of 613,700 members enrolled in HCCP. Sep to Oct 2016 as a team we enrolled 628,327 members. Nominated by Manager Belkys Kuehner.
Treasure Chest Nomination, Award and Recognition” in October 2016 for recognizing and addressing barriers to care for a member in addition to building complementary rapport for Members assigned PHC in order that continuity of care could be maintained. This occurred at Initial Point of Contact during my temporary assignment to RS Division under Adrian Santiago. Nominated by Roger Bowden, BS / PHC
1992 UNIVERSITY OF SOUTH FLORIDA, Tampa Campus
Honors Degree in Social Work
1991 MANISCALCO ELEMENTARY SCHOOL, Hillsborough County Schools
Award of Appreciation, School Social Worker Recognition
Anthony Scolaro, Principal
COMMITTEES & PUBLICATIONS
1993-94 Liaison to: Pediatric Health Choice, Tampa AIDS Network, Life Path Hospice -White Team, Giving Tree Program, Christmas Bureau, Adopt-A-Friend, Women’s AIDS Resource Movement
1993-94 Tampa Bay Pediatric AIDS Demonstration Project Staff Member, TGH Pediatric Death & Bereavement Committee Member
1994 Educational training video for Teachers & School Personnel “Caring for Children with HIV Infection at School” University of Colorado Health Sciences Center School of Nursing, participant
February 28, 2019
To Whom It May Concern;
This is a letter of reference for J. Shannon Figley, Social Worker. I hired Shannon in the spring of 2018 as a Social Service Specialist (SSS) for the hospital team at Lifepath Hospice. The goal of the hospital team is to facilitate safe discharge planning for the hospitalized patients at multiple hospitals throughout Hillsborough County, FL.
As a SSS, Shannon effectively deals with many psycho-social issues related to the patient’s life-limiting illness and their family issues. Shannon exemplifies accountability, as she always goes above and beyond to be available to the patients and families, often staying after her shift, even coming in on her days off, if that was the only way she could meet with them. Her attendance and promptness is excellent.
She demonstrates a genuine caring attitude towards all patients. For example, a baby of recently emigrated parents was on hospice services. Through an interpreter, Shannon learned that the young family was in need of many of life’s basic necessities to care for the terminally ill infant. Shannon organized a mini-drive for donated baby items and was successful in providing many of the items needed. This was greatly appreciated by the family.
Lastly, Shannon is a team-player, being an integral part of the multidisciplinary care team and well-respected by her colleagues. She works closely with the RN case managers, offering advice and counseling in dealing with difficult cases. She is an abundant resource for all disciplines.
Shannon would be a wonderful addition to any organization. If you need further comments, or have any questions, please feel free to contact me at adc3c6@r.postjobfree.com.
Respectfully,
Susan Amalfitano, MSN, RN, PHCNS-BC
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