Ganeshkumar Veeramani

Contact no 437-***-****

Email : adc3c3@r.postjobfree.com

Career Objective

To be a part of professionally managed team that would provide an opportunity to contribute my experience and expertise towards achieving organizations mission, eventually gaining personal advancement.

Experience Summary

Operations Associate & PMO Lead (Jun’16 to Jun' 18)

Subject Matter Expert (Feb’10 to June’16)

Claim processor (June’8 to Feb’10)

Operations Associate & PMO Lead @ Cognizant

Managing one of the leading Retail $130 MN account and leading 7 member operations team

Playing an ESA PM role for 27 Fixed Bid projects and 22 Contingent Labor projects (Time & Material)

Interacting with Client PoCs and Onsite Account Managers from new Work Order creation, Contract creation till invoice submission and follow-up for payment

Work with Finance team for UBR submission, budget submission and Revenue reconciliation

Monthly invoice reconciliation and report submission to client

Provide budget, forecast and Status reports periodically

Delegate and manage BAU activities such as mail box monitoring, monthly billing activities, resource allocation, timesheet submission to client and follow-up with hiring managers, other ESA tasks

Publish reports to internal stakeholders on a periodic basis – daily assignment, Work Order expiry report, invoice register report, Account Receivable report, Reserves, T&E analysis, RAMS

Work with account managers and project managers for project schedules and resources plans

Holds responsibility on approving Timesheet, Trutime top-up, NSS requests, Contractors’ Purchase Order, T&E, VISA

Allocating and utilizing all available project resources in an efficient manner

Manage resource on-boarding and off -boarding requests

Track and monitor all project expenses

Organized project documentation on SharePoint portal and shared drive

Collaborating with internal stakeholder for project planning, milestone management, scope management, resource forecasting, financial management; change management across the project portfolio

Improve complex operational processes, perform effective escalation management and provide solutions

Achievements

Implemented daily Work Order expiry/ESA clean-up which adds Economy Value Add to account by terminating high paid contractors and replace with FTE, which had improved the accounts’ margin

Contractors’ timesheet follow-up with Client hiring managers and sub contractors’ vendor directly which has improved monthly billing amount. In turn unnecessary revenue leakage has been reduced

Played a vital role in converting Client payment mode from Check to EFT, which speeds-up the payment from Jul’17. Currently we are receiving 3-4 set of payments from Client

Received appreciation from Onsite account head in decreasing client write-off by doing rigorous follow-up on ageing invoices for payment. Due to this unnecessary revenue leakage has been arrested.

Tool creation - Involved coding experts in automating the mundane tasks, which helped in improving operations efficiency and decreased overall idle time

Nominated and received CBA award(Cognizant Business Allowance)accolades 1) one time incentive of 25K 2) Q1 and Q4 2017 award (for demonstrating client focus and excellence to RetailCG Practice)

Subject matter expert-Healthcare Domain @ (cognizant-BPO)

Preparing DMOS report Daily bases

Assigning the work to Team Daily

Conducting Weekly QRM.

Conducting Refresher Test

Internal Auditing

SF Tracker update.

Pend List checking- To check the TAT claims.

Daily report tracking.

Full filling Clients SLA, Turnaround Time (TAT) among the finishing the claim processing on time & with high quality product producing manner

One of the trouble shooters in the team

To check the Edit and Encounter the claim.

Healthcare Claim Processing (Adjudication HCFA & UB04)

Working knowledge of Claim Adjustment

Specialist in – Outpatient, Inpatient, High dollar, Dialysis, Home Health, Hospice and COB

Claim processor @ Dell

Handling Projects : Healthcare Processing (HCFA, UB04)

Dashboard report tracking

Internal Auditing

Analyzing the quality issues and taking the preventive actions.

To meet customer SLA.

Skills:

Excellent organizational skills, detail-oriented with ability to handle multiple assignments

In depth knowledge of the rules of governance and project lifecycle methodologies; considerable knowledge of Project Management concepts and principles

Proactive, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment

Quick learner, with strong troubleshooting and analytical skills

Computer Skills:

ERP : Oracle R12 Finance Apps

Operating systems : Windows 2000/XP/NT

Packages : VB

Office tool : MS-Office

Academic Qualifications:

Bachelor of Commerce from A.R.C.VisvanathanCollege, 2007

HSC from N. Kittappa Municipal Hr.Sec.School, 2004

SSLC from N. Kittappa Municipal Hr.Sec.School, 2002

Online Certifications :

Lean Six Sigma White Belt

Data Driven Decision making

Operation analytics

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