Executive Assistant Customer Service

ROSEMARIE ALVAREZ

Mobile No.: 050-*******

Email: ***********@*****.***

CAREER HISTORY

More than 15 years of experience in general administration, customer service and procurement in fast-paced organizations demanding strong organizational, technical, and interpersonal skills.

SKILLS & QUALIFICATION

MS Office (Word, Excel, PowerPoint, Outlook), Internet, Email

Ability to learn new duties quickly with less supervision

Hardworking, efficient and systematic

Attentive to details and with excellent follow-up skills

Can develop and maintain rapport within a multicultural environment

Possess excellent administrative and organizational skills

Excellent customer service skills

WORK EXPERIENCE

January 2018 to Present ( 2 years) in BSL Engineering Services DMCC - Dubai, UAE

Executive Assistant / HR & Purchase Officer Assistant

Make travel and accommodation arrangements

Manage executives’ calendars and set up meetings

Prepare local and international visas for managerial and employees

Has exposure for C-Suite / C-Levels management

Prepare internal and external corporate documents within the team and business associates

Prepare and edit correspondence, communications, presentations and other documents

Manage complex office administrative work requiring the use of independent judgment and initiative

Provide high-level administrative support

Answer and manage incoming calls

Uphold strict level of confidentiality

Performs others duty related assigned

-HR Assistant

Collaborate with HR Operations

Participating in recruitment process

Prepares job ads on careers pages and process incoming resumes

Scheduling job interviews and assisting in the interview process

-Purchase Officer Assistant

Researching potential vendors

Collects reference data from a variety of sources

Evaluate offers from vendors and negotiate better prices

Maintains purchase documents, files and records for the purpose of ensuring availability of all documents, in case needed

Follow up with suppliers/vendors to confirm change orders

June 2008 to December 2017 (9 years) in Star Light General Trading LLC - Dubai, UAE

Office Administrator /Customer Service / Receptionist/HR Assistant

-Administrative support

Read and analyze incoming memos, submissions, and reports and plan their distribution

File and retrieve organizational documents, records and reports

Prepare all documents for the Consultants and concerned Authorities

Maintain and organize databases of customers, suppliers & partners’ business contacts and details

Maintain confidentiality in all aspects of client, staff and agency information

Keep and Maintain Records of Tenancy Contracts

Organize and coordinate office calendar meetings, workshops and conferences

Arrange and coordinate special events, manage travel & guest’s arrangements and hotel reservation local & international

Apply Local and International Visas for Guests, Employees and Top Managers

Research price quotations and purchase office furniture and fixtures

-Customer Service & Reception

Attend to calls, disseminate information to concerned staff and make phone calls if necessary

Interact with clients, vendors and visitors

Sign for and distribute courier packages

Monitor, purchase & control inventory office supplies

Arrange for the repair and maintenance of office equipment

Perform other duties assigned by the General Manager

Oversee all aspects of general office coordination

-HR Assistant

Identifying staff / employee vacancies

Recruiting new employees

Doing initial interview

Maintain employee records (soft and hard copies)

Responsible for day to day tasks with HR Operations

Handling employees concerns

February 2001 to March 2008 (7 years) in GOODYEAR Servitek – Manila, Philippines

Purchasing Officer

Source, select and negotiate for the best purchase package in terms of quality, price, deliveries and services with suppliers

Purchase inventory items needed in the company such as (tires, batteries, spare parts & equipment)

Purchase and issue order in accordance to specification

Maintain complete updated purchasing records/data and pricing in the system

Prepare cheques and handle credit & collection

Manage and follow up overseas orders

Coordinate with supplier to ensure on-time delivery

Manage and monitor claims to vendors for defectives, shortage, missing parts

Compose business letters, memoranda and reports

Provide general information and respond to customer and the public inquiries

Prepare monthly financial reports such as inventory, sales reports and book value

TRAINING/SEMINARS

Certified Training Maintenance Engineer Seminar – March 2003 at GOODYEAR PHILIPPINES INC.

Certified Tire Adjuster seminar – March 2003 at GOODYEAR PHILIPPINES INC.

Management training – 1998 at CEU, Philippines

Entrepreneurship Seminar – 1998 at CEU, Philippines

EDUCATION

Bachelor of Science in Commerce major in Management

Centro Escolar University (Philippines) 1994 – 1998

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