SUBHASHINI JAYAKUMAR

Singapore Permanent Resident (PR)

Mobile: (+65) 90042603 E-mail: adc37o@r.postjobfree.com

Career Objective

Looking for Quality Assurance & Agile challenges as Scrum Master, QA Manager, Integration/UAT Manager, Test Lead

Summary

Having 10 years of experience as a Scrum Master, Test Manager, Test Lead and Senior Test Analyst in project management and Software Testing

Competent in all phases of Software Development Life Cycle (Waterfall Model, Iterative, Agile, Scrum, Kanban), Maintenance and Support

Proficient in sanity, functional, regression, system integration (SIT), User acceptance (UAT), Factory Acceptance Test (FAT), browser compatibility, and performance testing methods

SQA Testing & Methodologies, Test plans, Cases & process, Functional Requirements, Scripting & Documentation

Regression & Negative Testing, UI & Compatibility Testing, Data Interface & Migration Testing, Testing Automation, Defect/Bug Tracking

Test Strategies & Coverages, QA & QC Standards

Competent in all phases of Software Development Life Cycle (Waterfall Model & Agile/Scrum) Maintenance and Support

Proficient in Manual Testing and experience in Web based applications, Mobile devices (iOS & Android), Responsive testing using HP Quality Center [ALM] and Test Director

Expertise in defining the project scope, preparation of schedule, project schedule estimation, measuring project progress, monitoring and controlling the project activities, Change Management, Risk Management, Recruitment, Conflict management, Strong people management, Negotiation skills

Excellent knowledge and working experience in with test planning, test execution and test results analyses

Committed team player with excellent interpersonal and communication skills

Competent in Software Development Life Cycle (SDLC) [Waterfall Model & Agile/Scrum]

Good understanding Software Testing Life Cycle (STLC) and Quality Assurance [Client-Server, Web based environment and Mobile devices]

Good Experience in preparing Test data, Test plans & Test cases, executing Test Cases, reporting defects and tracking defects

Good analytical skills well motivated to rapidly acquire New skills on the job, Dedication, good communication and interpersonal skills

Documentation Skills, Analyzing Information, Strong Debugging, Problem Solving, Process Improvement and Presenting skills

Expertise in creating design models (Flow charts in various projects using Microsoft Visio)

Good knowledge of MS Office products (Word, Excel, Power Point)

Experience Summary

Worked as Senior Test Analyst in EPAM Systems Pte. Ltd, Singapore (Client: UBS Bank, Singapore (Jul 2019 – Till now)

Domain: Investment Banking – UBS Wealth Management

Worked as Senior QA Engineer in Grab Singapore (May 2019 – July 2019)

Domain: Transportation network company [Transportation, Delivery (commerce), Financial services]

Worked as Quality Assurance Manager / Software Quality Assurance (SQM) Project Manager in Apple South Asia Pte Ltd Singapore (September 2018 – March 2019).

Domain: Telecom and Business Re-engineering – AppleCare product development and maintenance

Worked as Test Lead /Senior Test Analyst in Connexions Asia Pte. Ltd.(CXA) Singapore(July 2015–September 2018).

Domain: Insurance – Broking services and solutions IT (Employee Benefit Services)

Worked as Test Engineer in THALES SOLUTIONS ASIA Pte Ltd, Singapore (November 2010 to February 2013).

Domain: Security – Singapore Civil Defense Force IT, Mexico Emergency Control Systems IT

Worked as a System Analyst in ST Microelectronics Pte Ltd, Singapore (January 2008 to April 2010).

Domain: Semi-conductor Information Technology

Worked as an Associate Software Consultant in eXSYS Pte Ltd, Singapore (August 2007 to October 2007).

Domain: e-Learning (Singapore Institute of Management, Singapore)

Worked as a Software Test Analyst in MicroStar Technologies Pvt Ltd., Chennai, Tamil Nadu, India (July 2005 to July 2006) Domain: e-Shopping (Chennai Bazaar Online Shop)

Education

Bachelor of Engineering (BE) in Computer Science (CS) with 77% (FIRST CLASS), Annamalai (Deemed) University, Tamil Nadu, India

Certifications

Professional Scrum Master (PSM) from Scrum.org

Scrum Fundamentals Certified from SCRUMStudy

Brainbench Certified in Software Quality Assurance

Brainbench Certified in Software Testing

Brainbench Certified in RDBMS Concepts

Technical Proficiency

Language : Testing Knowledge in .Net Frame work 4, Java 2, J2EE (Servlet, EJB, JSP, JDBC 3.0), Hibernate, C and C++

Testing Tools : Selenium, Load Runner 9.0, HP Quality Center [ALM] and Test Director

Knowledge on Win runner 7.0

Web Technologies : Java Script, HTML 4.0, XML, XSL, XSLT & XML Schema

Application Server : BEA Weblogic Application Server 8.x, JRun Application Server

RDBMS : Oracle 9i (SQL and PL/SQL), Microsoft SQL Server 2008

Operating System : Windows 95/ NT/2000/ XP Windows 7, Unix system 5.0, Red hat Linux7.x

Project MM Tools : Microsoft Project 2000, Microsoft Enterprise Project Management (ePM)

Design Tools Microsoft Visio 2007

Configuration Management Tools : IBM Rational ClearCase 7.x, Subversion (SVN), Microsoft Visual Source Safe,

Microsoft Team Foundation Server (TFS), Jenkins

Methodologies : Manual Testing Methodologies, Knowledge in Automated Testing Methodologies, OOAD using UML, Knowledge in Design Patterns and Knowledge in Rational Unified Process (RUP)

Defect Tracking Tools : Atlassian JIRA, IBM Rational ClearQuest, Test Director 8.0, BMC Remedy IT Service Management for the Enterprise, JTrack Trac, Bugzilla.

Framework : Struts

Others : TOAD Utility, Wiki, PLSQL Developer 7.x, SQL Navigator

Projects Summary

1) Senior Test Engineer in EPAM Systems Pte. Ltd, Singapore (From Aug 2019 to Till Now)

Client: UBS AG (APAC), FS - Investment Banking

Working as a Test Manager in UBS Wealth Management - Archive Management solution.

Quality Methodologies / QA Team Leadership /Automated Test Systems

Senior Software QA tester with full system development lifecycle experience, including plans, test cases and test process fueling swift corrective actions, significant cost savings and fault-free adults.

Conducted formal and informal product design reviews throughout the software development lifecycle with challenging test cases

Execution of Test cases, recording & analyzing test results, responsible to log the defects, keep triage calls to clear the issues/blocking

Identify & document software problems their causes & delivered thorough QA testing reports that determined product quality and release readiness.

SIT & UAT test scenarios and test case & test data preparation for iDMS applications, eForms applications

UAT test case walk-through & co-ordination with users for User Acceptance Test (UAT) & Production Verification Test (PVT) in APAC region

Pro-actively participated in weekly team meetings with software developers & PMs to maximize productivity and efficiency

Conducted formal and informal product design reviews

Performed RMIT migration testing for IDMS project from Solaris to UNIX servers

Performed inhouse migration testing from DTP to A3 and workspace

Provided QA Feedback for review

Train & mentor new software testers on testing procedures, product specification, and company policies to maximize performance

2) Scrum Master and QA Engineer in Grab, Singapore (From May 2019 to July 2019)

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. Grab use data and technology to improve everything from transportation to payments across a region of more than 620 million people.

Using Agile/Scrum software development methodology and facilitated sprint planning, Sprint Review and retrospective meetings. Used Atlassian Jira agile for management of Epics and User Stories

Work closely with product owner in backlog management and Continious delivery of features

Protect development teams from outside distractions, impediments, or team conflicts and maintain focus on product backlog and project timeline

Performed web-based application testing such as Functional, Regression and Sanity

Performed cross-browsers, mobile devices (iOS & Android) and localization testing

Performed Sanity checks, Regression Testing, Bug fix validation

Involved in Database Testing (SQL Server)

Checking the data flow and extensively using SQL Queries to extract the data from the Database for analysis

Using JIRA for defect tracking

Generated bug reports and tracked till closure

Create high level use cases and test scripts using Software Testing Tool – TestRail

Execution of Manual Test cases, recording & analyzing test results, responsible to log the defects, keep triage calls to clear the issues/blocking

Presented the timely status report

Identified Risks and appropriate mitigation plans

3) QA Manager (Quality Assurance) / Software Quality Assurance (SQM) Project Manager in Apple South Asia Pte. Ltd, Singapore for AppleCare Projects with Supply Chain systems (From September 2018 to March 2019)

AppleCare – Supply Chain System & Repair Supply chain Systems consists of ERP (SAP) and CRM systems to perform post sale service and support. Systems Quality Management (SQM) Project Manager in AppleCare to manage and lead User Acceptance Testing (UAT) activities for Regional and Global AppleCare initiatives. This role involves cross functional interaction with business teams, UAT testers, and the IS&T department to ensure flawless planning and execution of UAT activities.

Owner of the Asia-Pacific & Japan UAT Schedule for AppleCare (Logistics and Invoice management, Supply Chain systems) - Singapore GST, Malaysia GST, Taiwan billing & invoice enhancements

Planned the UAT schedule and communicate to the Project team

Responsible for liaising with AppleCare Business Process Re-engineering (BPR) Project Managers in UAT planning, timelines, scope & requirements for AppleCare projects

Estimating of Resource Requirements to complete UAT and AppleCare project planning

Responsible for communicating system impacts on UAT schedules

Responsible for working with Business Track Leads to get correct scripts updated by Business prior to UAT

Owner of Test Script Repository

Responsible for working with Project Managers to get correct scripts updated by Business prior to UAT

Performed functional interaction with business teams, UAT testers and the IS&T department to ensure flawless execution of UAT plans and activities

Responsible for ensuring the UAT environments, setting up UAT test scripts and issues tracking within Radar system

Responsible for ensuring required Data (with support from business) is set-up prior to testing

Responsible for UAT Status Reporting (Major Projects) and setting up test tracking tool for each UAT

Responsible for managing issue escalation within IS&T (Development team) or Business Teams to allow Testing to continue

Presented the timely status to the stakeholders and management and maintaining the confidence about the work being done

Identified Risks and appropriate mitigation plans for UAT's, Identify and drive UAT process improvement

4) Scrum Master, Test Lead /Senior Test Analyst in CXAOne [Connexions Asia Pte. Ltd], Singapore (From July 2015 to September 2018)

Major Clients used employee benefits platform from CXA: Deutsche Bank, Keppel, Sony, Seagate, Facebook, Philips, Disney Pixar, Allianz, Tata comms, Roche, Libertyxchange (Distributor), Discovery

CXA provides group insurance brokerage services in Singapore. Its employee benefits platform allows employees to use the employer’s flexi contribution to choose what they need in terms of insurance protection/treatment versus prevention and wellness. It provides flexible benefits, workplace wellness, and benefits administration services.

Employers use the CXA platform to consolidate their vendors into a one-stop marketplace, and to digitize claims, health data and payment flows between employees, employers, insurers and providers. Instead of purely offering advice, CXA delivers solutions to companies by using data to make targeted recommendations, and by bringing the best wellness and disease management providers.

As a Scrum Master

Used Atlassian JIRA agile Epic and User Stories with Acceptance Criteria, Interface requirements and breaking them down into smaller tasks to achieve high degree of Transparency

Facilitated Scrum events (Sprint, Daily Scrum, Scrum Planning, Scrum Review & Scrum Retrospective, Backlog grooming for future sprints)

Work closely with product owner in backlog management and Continious delivery of features

Protect development teams from outside distractions, impediments, or team conflicts and maintain focus on product backlog and project timeline

Effectively use the physical white board (to update the sprint planning, capacity planning, sprint burn down charts, dashboards etc.), Atlassian JIRA Scrum & Kanban Boards for monitor the progress and productivity

Helped the Teams creating velocity tracking and graphs (e.g. Sprint Burndown, Release Burndown) using Atlassian JIRA

Improved team velocity by incorporating capacity planning into sprint planning sessions

Working closely with Product Owners, coordinating product backlog grooming

Finding techniques for effective Product Backlog management and ensuring the Product Owner knows how to arrange the Product Backlog to maximize value

Effectively multi-task, and deliver quality results within fast-paced project deliverable deadlines

As a Test Lead

Successfully managed a testing team of 4 FTE (Manual & Automation) with annual budget of SGD 1.12 M (1100 MD) per year

Using Agile/Scrum software development methodology and participated in daily scrum/standup meetings, sprint planning, Sprint Review, technical planning and retrospective meetings

Performed web-based application testing such as Functional, Regression and Sanity

Experienced in cross-browsers, mobile devices (iOS & Android) and localization testing

Collaborate with Project Manager, Developers, offshore counter parts in India and implementation team

Performed Sanity checks, Regression Testing, Bug fix validation for features in CXAOne

Maintain automated regression testing suite using Selenium with 1 FTE for Enrollment, Wellness and Claims modules/functionalities

Involved in extensive DATA validation [storage and accuracy] using SQL queries and back-end testing in SQL Server

Involved in Database Testing (SQL Server), loaded the test data into database

Checking the data flow and extensively using SQL Queries to extract the data from the Database for analysis

Using JIRA for UAT defect tracking and using HP Application Lifecycle Management (ALM) for production issues

Generated bug reports and tracked till closure

Create high level use cases and test scripts using Software Testing Tool – TestRail

Perform UAT handover demo to the Operations Team/stake holders and continues support during UAT and post production

Environment: Windows 7, C#, .Net Frame work 4, Microsoft SQL Server 2008, MS Visual Studio 2008

Tools: Software Testing Tool - TestRail, Atlassian JIRA, Jenkins

5) Senior Test Analyst in THALES Solutions Asia Pte Ltd, Singapore – from Nov 2010 to Feb 2013

THALES provides a complete software suite for all operational requirements of Information Systems for Safety and Security Operations Centers.

Environment: Windows 7, C#, .Net Frame work 4, MS SQL Server 2008, MS Visual Studio 2008, Windows Mobile 6.5

Tools: ClearQuest, Team Foundation sever, Atlassian JIRA, Jenkins, Sonar (Code analysis)

Project: Emergency control systems

Client: MÉXICO CIUDAD SEGURA, Mexico (From Jan 2012 to Feb 2013)

ECHO is the core incident and resources management software. It includes modules for call taking, dispatching, resources management, incident supervision and statistical analysis.

The system manages communication resources (voice and data) through telephony and radio integration, for optimized and coordinated operations using mapping software integrated with vehicle location and resources management system. ECHO helps the operator to register incidents (mainly received via phone calls), track the resources (status and positions) and find the best resources to send to act on the incident.

ECHO provides support facilities for data maintenance and query, and for planning. The ECHO CSCI is closely coupled with the LIMA map application upon which operational objects, such as calls, incidents and resources, are displayed. ECHO is a product, applicable to public safety organizations throughout the world. Consequently, the capability requirements are based on generalizations, but offer enough specificity for effective implementation. ECHO is adaptable to meet individual customer needs.

Participated in user requirement collection and requirement analysis

Extensively worked for functional testing, regression testing, System Integration Testing (SIT), User Acceptance Testing (UAT) and responsible for Factory Acceptance Test (FAT)

Prepared and review test plan, test scenario and test cases, status update on daily basis during testing execution

Performed load test /performance test using load runner 9.0 and Maintenance of Traceability matrix

Performed execution of Functional test cases manually, test analysis and gathered the test execution results

Reporting the defects to the defect Tracking System 'ClearQuest' and 'Atlassian JIRA'

Regular maintenance of test cases for future references and supported the Mexico users in User Acceptance Testing (UAT)

Worked with global team (located in Mexico, France and Singapore)

Deployment and installation of QA builds, configuration of servers in Client server architecture

Performed the Back-end Integration Testing to ensure data consistency on front-end by writing and executing SQL statements and wrote SQL queries to test the application for data integrity & Validated the SQL Stored Procedures and Queries for Back end testing

Reporting of testing data (size, effort, defects) for the testing performed and contributed to improve the testing process

Project: Advanced C3 Emergency System (ACES)

Client: Singapore Technologies [Singapore Civil Defence Force (SCDF)] - (From November 2010 to January 2012)

Advanced C3 Emergency System (ACES) is the new generation command and control system in Singapore Civil Defence Force (SCDF) and it transform the emergency call-taking and dispatch system in its Operations Centre (Ops Centre).

ACES were developed to enhance the SCDF’s effectiveness and responsiveness in its rescue operations.

Command and control software/system for safety and security operations center of SPF and SCDF. The large-scale, mission-critical system works with many integration technologies, GIS technologies.

Participated in user requirement collection and requirement analysis

Extensively worked for functional testing, regression testing, System Integration Testing (SIT), User Acceptance Testing (UAT) and responsible for Factory Acceptance Test (FAT)

Prepared and review test plan, test scenario and test cases and Maintenance of Traceability matrix

Performed execution of Functional test cases manually, test analysis and gathered the test execution results

Reporting the defects to the defect Tracking System 'ClearQuest' and 'Atlassian JIRA'

Performed status update on daily basis while test execution and regular maintenance of test cases for future references

Supported the Singapore Civil Defence Force (SCDF) users in User Acceptance Testing (UAT)

Reporting of testing data (size, effort, defects) for the testing performed

6) Test Analyst in ST Microelectronics Pte Ltd, Singapore– IT Projects (LEMS, Table System, Tracer Track, DQMS applications in SPN-Like & STEP 2 MES Back-end Team) (From Jan 2008 to April 2010)

Lot Event Management System (LEMS):

LEMS is a central corporate system that validates all non-conforming lots information’s. It will receive all non-conforming Work In Progress (WIP) information of EWS and ASSY from FACTORYWorks (FW). LEMS interface will extract records of all non-conforming lots & those lots impacted by business rule transaction at MES level from non-conform to confirm lots for central LEMS application consideration.

Table system: Reads ASCII text files from FACTORYWorks (FW) and store it into the staging tables and then later it transfers the records to the final tables after validation. This system is also capable of newly added records, new columns, and new tables. To delete records FACTORYWorks also send an ASCII text file with references. Then the table system application validates and performs the deletion activity.

TracerTrac: TRACERTRAC - Integration loader to load the User Certification data from TracerTrac database to FACTORYWorks usage database.

DQMS: It is a central corporate system that validates the FACTORYWorks information. DQMS will receive the data from FACTORYWorks system to validate the data periodically. DQMS will perform a data integrity check on all the data received, Monitor the differences and advice. FW will send every week 3 files containing following information in FW. All product data, All BOM data and Step Class configuration for all process plans The CRON job initializes the execution of DQMS shell scripts. The shell script calls the stored procedure and extracts the information from FACTORYWorks database. The HERMIS is sued to transfer the file to the corporate system.

Responsible for testing LEMS, Table System, Tracer Track, DQMS applications in SPN-Like and STEP 2 MES Back-end Team

Participated in requirement collection with FactoryWorks team

Created regression suite of manual test cases and prepared Test Scenarios, Test Scripts and Test Case

Extensively worked for sanity testing, functional testing, regression testing, System Integration Testing (SIT), User Acceptance Testing (UAT) and performance testing

Responsible to perform the data generation from the database by running the SQL and PL/SQL

Performed the Back-end Integration Testing to ensure data consistency on front-end by writing and executing SQL statements and wrote SQL queries to test the application for data integrity

Execution of Manual Test cases, recording & analyzing test results, responsible to log the defects in BMC Remedy with description, screen shot, steps to reproduce and Re-test after fix, track them to closure

Reviewing test plan, test cases, test case documents, test results and Interacted with the developers to sort out the issues and defects

Deployment and installation of QA builds, configuration of servers in UNIX environment, generation of test data

Mapping test cases to requirements by traceability matrix & Provide support to end users during User Acceptance Test (UAT)

Preparation of test summary report (TSR), LEMS execution time chart for each site

Environment: Unix system 5.0, Red hat Linux7.x, Windows XP

Software Tools: Oracle 9i, SQL Navigator, Unix Shell Scripts

7) System Analyst in XSYS Pte Ltd, Singapore) (From Aug 2007 to Oct 2007)

Client: Siemens IT Solutions Pte Ltd, Singapore

SIM-SMS [Singapore Institute of Management - Student Management System] is an electronic system to create, update, delete student enrolment, attendance, exam schedule, exam results, exam fee tracking, handle transfer scenario, generate management reports, etc. The SIM-SMS system has the following important modules: Student Module, Exam Module, Finance Module, management report.

Responsible for testing Student Module, Exam Module, Finance Module and Reporting Module

Created regression suite of manual test cases

Participated in requirement collection with FactoryWorks team and prepared Test Scenarios, Test Scripts and Test Case

Extensively worked for sanity, functional, regression, Integration and performance testing

Responsible to perform the data generation from the database by running the SQL and PL/SQL

Involved in extensive DATA validation [storage and accuracy] using SQL queries and back-end testing in SQL Server

Execution of Manual Test cases, recording & analyzing test results, responsible to log the defects in JTrack with description, screen shot, steps to reproduce and Re-test after fix, track them to closure

Provide support to end users during User Acceptance Test (UAT)

Deployment and installation of QA builds, configuration of servers, generation of test data

Preparation of 1) test summary report (TSR), 2) execution time report for certain complex reports & dynamic search result page generation and Interact with development team to ensure resolution of incidents

Prepared bug reports, Bug category and root cause analysis for the management and user group

Environment: Windows NT, Windows XP, Unix system 5.0, Red hat Linux7.x

Software Tools: Java, J2EE (Servlets, JSP, JDBC 2.0), XML and Oracle 9i, Hibernate, Spring Web Framework, JRun Application Server, Subversion

8) Test Analyst in MicroStar Technologies Pvt Ltd., Chennai, Tamil Nadu, India (From Jul 2005 to Jul 2006)

Client: Chennai bazaar, Tamil Nadu, India. (From December 2005 to July 2006)

Chennaibazaar.com is a shopping and gifting service provider for the large Indian community and others residing Overseas. It is a web application to manage product display module, shopping cart module, purchase payment module, administration module (User Database Management, shipping instructions), User module (Order Tracking, Relatives Database management and user details update) and Reporting module.

Responsible for testing Administration Module (User Database Management, Shipping Instructions), Shopping Cart Module, Purchase & Payment Module, Reporting Module (Product & Product Category Reports, Order reports) and Product Search Module

Participated in requirement collection with the users

Extensively worked for sanity, functional, regression and Integration testing

Prepared Test Scenarios, High level test conditions, Test Scripts and Test Case

Responsible to perform the data generation from the database by running the SQL and PL/SQL

Execution of Manual Test cases, recording & analyzing test results, responsible to log the defects in Test Director with description, screen shot, steps to reproduce and Re-test after fix, track them to closure

Performed Browser Compatibility testing and Interact with development team to ensure resolution of incident

Provide support to end users during User Acceptance Test (UAT)

Deployment and installation of QA builds, configuration of servers, generation of test data

Environment: Red hat Linux, Windows XP

Software Tools: Java, J2EE (EJB, JSP, JDBC 3.0), XML and Oracle 9i BEA Weblogic Application Server 8.x

Client: MAHINDRA & MAHINDRA Co. Telco, India (From July 2005 to December 2005)

Enterprise Management Solution is a web application to manage purchase, inventory (inventory of raw materials and finished goods. It maintains the current stock, goods inward and goods outward details), sales, Human Resource, administration (product, product type, Supplier and Customer), manufacturing and Reporting module (monthly/yearly purchase report, monthly/yearly sales report, daily/monthly stock details, HR Reports and Reports for administrator)

Responsible for testing administration module, purchase module, Inventory module and reporting module

Participated in requirement collection with the users and prepared Test Scenarios, Test Scripts and Test Case

Execution of Manual Test cases, recording & analyzing test results, responsible to log the defects in Test Director with description, screen shot, steps to reproduce and Re-test after fix, track them to closure

Performed the Back-end Integration Testing to ensure data consistency on front-end by writing and executing SQL statements

Performed sanity, functional, regression and Integration testing and provide support to end users during User Acceptance Test (UAT)

Interact with development team to ensure resolution of incidents

Preparation of test summary report (TSR) with test execution, defect Status information for tracking the testing activities

Environment: Windows NT, Unix system 5.0

Software Tools: Java, J2EE (servlets, JSP, JDBC 2.0) and Oracle 8i, BEA Weblogic Application Server 8.x

Professional Diplomas and Trainings attended

ISTQB-BCS Certified Tester Foundation Level (CTFL) training course, Singapore

Rational ClearCase, BMC Remedy IT Service Management for the Enterprise, STMicroelectronics, Singapore

Personal Effectiveness from ST University, STMicroelectronics Singapore

Job Effectiveness from ST University, STMicroelectronics Singapore

Cross-Cultural Awareness from ST University, STMicroelectronics Singapore

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