Medical Customer Service

BUHARI NOSIMOT

** *** **** ******, ***. #* Dorchester MA 02121 617-***-**** adc34f@r.postjobfree.com

HEALTHCARE INFORMATION SPECIALIST

Excellent academic record of achievement in all related coursework. Demonstrated vast experience in Healthcare IT, microbiology, metagenomic and management. Consummate team player, deadline oriented and highly organized with a strong aptitude for accurate details. General healthcare IT solutions deployment. Quick study in mastering Information Technology related work, promptly demonstrates initiatives in assuming broader responsibility for additional assignments. Best practices hand on with Medical Microbiology, Research, healthcare IT Security, Helpdesk, Networking, and Database systems solutions. Updated Project management skills with over 5 years of Data Science and IT project management.

CORE COMPETENCIES & CERTIFICATIONS

Human Factors in Security Principles of Database Design Medical Microbiology Information Security in Healthcare Health Insurance Portability and Accountability Act (HIPAA) Data Mining Information Tech Project/Team Project Management Health and Safety Healthcare Technology and Systems Microsoft Office Suite – Project, Visio, Excel, MS Office 360 Metagenomic MY SQL Information Security in Healthcare Troubleshooting Project Management Customer Service Principles of Health Informatics R Windows OS Weka Research Analytical and Problem-Solving skills Disaster Prevention and Recovery

INFORMATION TECHNOLOGY HEALTHCARE - PROJECTS

Intern Microbiologist: Sample collections, labelling and microbiological analysis was done according to the standard of operating procedure, result derived was visualized with MS Office Suites and R.

Asymptomatic Urinary Tract Infection IT Healthcare Research – de-identification of patient information using Data Mining procedure and protocol, SPSS was used to statistically analyze the results obtained, MS Office suite was used for record keeping and MS Excel was used to visualize the result.

Electronic Health Record New England College IT Healthcare Research: Investigating the cause of medical error and medical outcomes by ascertaining if it is related to switch from one electronic health record system to another, Microsoft office suites was used to record results obtained, R and excel was used to visualize the results.

PROFESSIONAL EXPERIENCE

New England College, Henniker, NH. July 2019 – December 2019

IT Healthcare Research (Graduate assistance).

This Extensive Research was on: Management of Electronic Health Record in Correlation with Medical Error and Medical Outcomes.

The Research Study Area involves two hospitals which are Brigham and Women’s Hospital and Baystate Medical Center.

Data visualization: R and Microsoft Excel was used to visualize the results derived from the concluded research.

Daily Meetings on Strategic Planning and Operational Process Implementation.

Reports preparation, presentations and routine activities performance was done.

Avon Medical Practice, Lagos, Nigeria March 2016 - April 2018

Medical Laboratory IT Healthcare Specialist

Analyzing Samples on appropriate media for ex-vivo observations of causal organism involving both culture and microscopic view.

Antibiotic susceptibility testing for best antibiotic recommendations and other therapeutic decisions.

Ensured routine practices that entailed the use of medical laboratory devices, protection of patient information and record keeping.

Results are reported using MS Office Suites and visualization was done with R and MS Excel.

Reporting daily healthcare/laboratory operational result status by gathering and prioritizing information and managing specimens.

Liaising with project management teams, on how to improve the healthcare/laboratory operation system on a regular basis.

University of Lagos, Akoka. Lagos, Nigeria March 2015 – March 2017

Graduate Research Assistant/Assistant Project Manager

This extensive research was on: Analysis of Physico-Chemical and Microbial Community Structure of Agricultural Soil Contaminated with Aviation Fuel; Study sites and Collection, Physico-Chemical Analysis of soil samples: pH, temperature, chloride, phosphate, nitrate content, sulphate and potassium content

Others include Microbiology Analysis: Total heterotrophic bacterial, fungal, actinomycetes, proteolytic bacteria, starch utilizing bacteria and nitrogen fixing bacteria counts with the aid of nutrient agar, potato dextrose agar, Starch casein agar, Skimmed milk agar, Starch agar, Ashby’s mannitol agar while the population of hydrocarbon utilizers was done on mineral salts medium.

Gas Chromatography was done to detect the Aliphatic and Polyaromatics component.

Metagenomic: DNA was extracted using Fast DNATm Spin kit for Soil according to the manufacturer’s instruction, the statistical differences in taxonomic assignment of the microbial community was detected, Alpha and Beta diversity was detected in terms of richness, the dendrogram was used to show the hierarchical relationships among the organisms.

Data visualization: MYSQL, Microsoft Excel and Microsoft office suite was used to visualize and interpret results that was obtained from the research.

Reports preparation, presentations and routine activities performance as directed by principal investigator.

Provided guidance on assignments, term papers and research, and supervision on equipment/devices/rapid kits use to undergraduate students.

IT Project Planning and Implementation

Defining IT infrastructure Project scope, goals, deliverables, tasks and required resources

Defining and implementing management plans ranging from cost, scope, time, integration, to stakeholders

Present to stakeholders’ reports on progress as well as problems and solutions

Track deliverables, support and direct team, lead quality assurance, implement and manage change when necessary, to meet project outputs

Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

Independent National Electoral Commission. Lagos State, Nigeria. May 2014 – November 2014

Assistant Project Manager.

IT Project Planning and Implementation

Defining IT infrastructure Project scope, goals, deliverables, tasks and required resources for the voting exercise.

Defining and implementing management plans ranging from cost, scope, time, integration, to stakeholders.

Strategic planning to ensure the safety of the ballot box

Practical layout and training on coordination of voters in an orderly fashion

Educating the voters about the voting exercise

Verification and identification of voter card i.e ensured that the card is valid and belongs to the voter

Track deliverables, support and direct team, lead quality assurance, implement and manage change when necessary, to meet project outputs.

Customer Contact Solutions Limited. Lagos, Nigeria May 2013 – February 2015

Customer Service Representative (CSR)

Managed a fast-paced customer service experience on the network.

Calling postpaid customers regarding outstanding bills.

Calling the postpaid customers regarding the network performance

Calling the postpaid customers whose line has been barred on the network over a long period of time to know the reasons of inactiveness on the network.

Data visualization: Microsoft excel and Microsoft office suite was used to report data that is derived.

Lagos University Teaching Hospital, Idi-araba, Lagos, Nigeria. May 2011 – October 2012.

Intern Microbiologist

Actively involved in specimen collection from infected patients (High Vaginal Swab, Urine and blood specimens)

Ensured samples collected are correctly labelled and placed in the appropriate sample collection bottles.

Ensured appropriate Agar Preparation for ex-vivo observations of causal organism involving both culture and microscopic view

Highly involved in antibiotic susceptibility testing for best antibiotic recommendations and other therapeutic decisions.

Ensured routine practices that entailed the use of medical laboratory devices, protection of patient information and record keeping.

Data Visualization: Microsoft office suites are been used to record patient information and examination results.

EDUCATION

New England College, Henniker, NH, USA. December 2019

MS in Health Informatics

University of Lagos, Akoka, Lagos State, Nigeria March 2016

Master of Science in Microbiology

Kwara State University, Malete, Kwara State, Nigeria March 2013

Bachelor of Science in Microbiology.

TRAININGS.

Health Insurance Portability and Accountability Act (HIPAA) Health and safety Medical Laboratory First Aid/CPR/AED Customer Service Representative (CSR)

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