Customer Service Front Desk
Resume:
MONICA LITTLE
*** ****** ****** ***** *****, South Carolina 29445 adc337@r.postjobfree.com
OBJECTIVE: To become a member of an established company where my skills and abilities can be utilized to further the overall goals of the company. EXPERIENCE: CUSTOMER SERVICE, DATA PROCESSOR, MICROSOFT OFFICE: EXCEL AND WORK, ADMINISTRATIVE, SHIPPING AND RECEIVING, INSPECTOR KING CHARLES INN CHARLESTON, SC Front Desk Agent 10/2011 to Present
● Registers guests and assigns rooms. Accommodates special requests whenever possible
● Greet guest; check in/out upon request
● Make person and business reservations
● Input data
IQOR NORTH CHARLESTON Customer Service/ Recovery Agent 01/2010 to 09/211
● Accept payment for personal account by phone.
● Used RIO, CACS, Avya and Doris.
● Accepted inbound and outbound call and businesses with negotiations skills to achieve repayment for debt.
● Answered product questions and servicing accounts while handling high volume of incoming and outgoing calls.
. CKS Packaging Hanahan, SC Inspector/ Packer
10/2005 to 11/2009
● Examined items for defects in material, work and damage occurring in transit.
● Inspected and tested assembled scales and balances, using master weights.
● Used written specifications, precision measuring instruments and hand tools.
● Packed and unload trucks
The North Charleston Inn North Charleston, SC Front Desk Manager 7/2004 to 6/2008
● Verified and balanced entries and records of financial transactions reported by various hotels departments during the day, using adding, bookkeeping and calculating machines.
● Received and processed advance registration payments.
● Resolved problems arising from guests' complaints, reservation and room assignment activities and unusual requests and inquiries.
● Greeted, registered and assigned rooms to guests. North Safety North Charleston, SC
Production Associate
01/2001 to 7/2004
• Pinned forms.
• Move racks through production process including in/out of autoclave and to/from dry room.
• Striped/removed sleeves from forms; invert sleeves.
• Chlorinated and dry sleeves.
• Cut/rolled bead on sleeves in accordance with specification; apply patches, complete data on dip cards.
• Supports safe work place and identifies and reports unsafe conditions, follows safety rules and works successfully in a team environment.
• Lift/transport a minimum of 35 lbs.
EDUCATION:
North Charleston, South Carolina 01/2014
● ECPI University Business Management
Summerville, South Carolina 09/2013
● General Education Diploma
REFERENCES: Available Upon Request
Contact this candidate