C A R O L I N A M A R T I N E Z, C P H R, S H R M - C P

“ E x p e r i e n c e d I n d u s t r i a l H R M a n a g e r ” c a r o l i n a m h r @ g m a i l . c o m - 604- 652- 2032 Attention:

Hiring Manager

RE: HUMAN RESOURCES PROFESSIONAL

I am a hard-working Human Resources professional with 10+ years of domestic and international experience in the areas of policies and compliance, performance management programs and performance improvement plans, attendance management, organizational training and development, employee and labour relations, recruitment and selection, immigration, on- boarding, orientation, organizational development, change management, employee engagement, disability management and WorkSafe claims, compensation analysis and benchmarking, health, safety and wellness, workplace investigations, employee benefits, and statistical reporting.

With experience working from corporate head offices and/or non-profit agencies, I have excelled at elevating very challenging work environments that have maintained respect for natural and human resources in everything they do. I have worked diligently with executive leadership teams in talent assessment, workforce and succession planning to bring change to meet organizational needs and reinforce the development of a coaching culture as a way to inspire the employees. I oversaw the quality of programs to ensure higher client satisfaction, led on initiatives for better employee engagement and increased productivity and initiated lots of projects aligned with companies’ vision and mission to bring about any necessary improvement to HR operations and strategy. I did all that and more with clear, open and honest communication that enhanced culture and strengthened values of respect, teamwork, autonomy and adaptability.

A summary of my qualifications is listed below:

10+ years in progressively Human Resources positions in unionized and non-unionized private companies and non-profit organizations

Proficient in MS Office. Experienced with HRIS (FIRSTHR and Payworks), Manulife, Great West Life, Equitable Life and Pacific Blue Cross benefits platforms, Ceridian payroll system and Njoyn and UltiPro (ATS recruitment) Chartered Professional in Human Resources

Human Resources Management Certificate Degree

Human Resources Management Specialization Degree

Bachelor’s Degree in Psychology

Knowledge of Provincial Labour Legislation, Employment Law and Human Rights Legislation. Labour Relations strategies and interpretation and execution of collective agreements Understanding of development and implementation of HR policies and procedures, FAQ /Employees communications; employee handbooks and HR presentations

HR professional with experience guarding and protecting personnel and organizational confidential information. Knowledge of PIPEDA and PIPA

Self-motivated and able to work independently and with little supervision with the ability to analyze a situation by breaking it into smaller pieces, or tracing the implications of a situation step by step to be able to provide new insights about specific situations Professional able to adapt quickly and work effectively within a variety of situations, and with various individuals and groups. Trust advisor with the ability to establish and maintain effective relationships with key stakeholders and decision makers Excellent organizational and project management skill Experience coaching managers through employee and labour relations issues Experience leading compensation and benefits benchmark analysis and recommendations Ability to develop rapport with individuals across the firm, representing different perspectives, backgrounds and levels. Excellent interpersonal and communication skills, both oral and written, one on one and when presenting to a group An opportunity to meet and provide you with more extensive information about my skills and experience would be appreciated. Sincerely,

C a r o l i n a Martínez, C P H R, S H R M - CP

A R E A S O F E X P E R T I S E

Organizational & Program Development

Cultural Change

Employee Engagement

Policies & Procedures Development

Recruitment & Behavioral Interviewing

Professional & Staff Development

Leadership Development

Performance Management

Conflict Resolution

Working Experience with First Nations

Salary Benchmarking Analysis

Payroll and Benefits

Consulting, Training, Mentorship

Manpower Reporting

C A R E E R P R O G R E S S I O N

Human Resources Generalist

Chemtrade Logistics Inc.

North Vancouver, BC 2018 -2020

Human Resources Manager

JDS – Silvertip Mine (now Coeur Mining)

Northern BC 2017 - 2018

Human Resources Manager

MOSAIC

Vancouver, BC 2015 – 2017

Human Resources Manager

Northern Vertex Mining Corp.

Vancouver, BC 2012 – 2014

Human Resources Manager

Great Panther Silver Ltd.

Vancouver, BC 2012 - 2013

Human Resources Manager

PNG Gold Corporation

Vancouver, BC 2011 - 2012

Human Resources Coordinator

Farallon Mining Ltd.

Vancouver, BC 2008 - 2011

Human Resources Assistant

Garibaldi Glass Industries

Vancouver, BC 2006 - 2008

E D U C A T I O N

CPHR

CPHR British Columbia and Yukon

HR Management Certificate

UOA, Edmonton, AB

HR Management Specialization

U. Sergio Arboleda, Colombia

Bachelor’s Degree in Psychology

U. Sabana, Colombia

HR D E V E L O P M E N T

Organizational Chart Development

Health and Safety Training

Employment Law & Labour Relations

Principled Negotiation/Getting to Yes

Mentoring Training

Disability Management Programs

P R O F I L E

An energetic and efficient Human Resources Professional with extensive international experience and a hands-on and roll up sleeves working style. As a Human Resources professional with experience in Canada, the USA and Latin America. I work effectively with staff, leaders, consultants and external service providers to develop customized human resources processes in alignment with organizational objectives to deliver optimal results. Skilled at researching, assessing and implementing HR processes and developing new programs and initiatives in the areas of cultural change, workforce planning, employment on- boarding and engagement, professional development and performance management to achieve maximum value consistently throughout the organization. Effective communicator at all levels, instinctive leader and strong analytical problem solver that thrives in challenging environments. Experienced managing and overseeing grievance handling by coordinating meetings, taking detailed minutes and ensuring responses and decisions were timely and consistent with past practice. Prepared summary documents for all grievances that went to arbitration and worked closely with legal counsel in preparing for each hearing. S U M M A R Y O F M A J OR A C H I E V E M E N T S

At Chemtrade Logistics significantly reduced the hiring process timeline for new hires from 120 days to 40 to 60 days. Result: operations department was able to keep their production schedules and guarantee delivery of products to clients without interruptions and less overtime paid.

At Northern Vertex worked in liaison with the Company’s Chief Information Officer to lead cultural change and employee engagement activities to build a trusting and collaborative relationship with the Human Resources Department of the Fort Mojave Native Tribe. Result: The Native Reserve Leaders trusted our new company with their staff and invited HR to organize a Recruitment Fair on the native reserve to begin hiring tribal members.

At MOSAIC, led change initiatives for better employee engagement, more targeted training, developed programs that ensured higher client satisfaction, sourced and developed successful business relationships. Sought out and developed key relationships with third party benefits providers and for purposes of aligning corporate interests. Result: higher employee satisfaction through the 100 Best Places To Work surveys, higher client satisfaction of programs, better employee engagement through the newly developed training strategies, strategic alliances developed with key corporate brokers that allowed content annual benefits cost increases above 50%.

At Great Panther Silver, assessed organizational needs and led initiatives for cultural change in line with the company’s values and goals, evaluating these initiatives and building on its success Acted as a catalyst for change, provided guidance and direction across the company to facilitate and promote a culture that embraces change. Result: This permitted the workforce to be significantly restructured with positive outcomes that to this day continue to improve operations.

At Farallon Mining developed the Exit Interview Guide in English and Spanish, analyzed data from exit interviews and developed a quarterly report for the Board of Directors. Result: Timely and targeted solutions to reduce employee turnover rates through the newly developed Exit Interview process, turnover rates were reduced by 59% (from 11.76% (Q1) to 4.76% (Q4) in the first year.

Conducted compensation analysis benchmarking companies’ salaries against peer organizations. Result: provide a framework to shape and reward performance, manage compensation competitiveness, establish baselines for bonuses and stock options, and coach line managers on salary trends based on industry benchmarks.

Conducted educational training sessions for 150+ mine employees in Mexico and coached them on the company’s stock option program. Result: 100% of employees received the benefit of this long-term benefit to the point that a significant number of site employees paid off their mortgages.

C A R O L I N A M A R T I N E Z, C P H R, S H R M - CP c a r o l i n a m h r @ g m a i l . c o m - 6 0 4 - 652- 2032 EMPLOYMENT H I S T ORY

Human Resources Generalist

Chemtrade Logistics Inc., North Vancouver, BC Oct. 2018 – Jan. 2020 Chemtrade provides industrial chemicals and services to customers in North America and around the world. The Chlor-Alkali plant, located in North Vancouver, has a workforce of 112 employees and 2 unions.

Reported to the Director of HRBP and the Plant Manager of the Chlor-Alkali North Vancouver plant. Collaborated with the Corporate HR team for the development and implementation of HR initiatives. Provided support, guidance and counsel to the Senior Leadership Team in all areas including talent acquisition, on-boarding, performance management, employee relations, disciplinary process, retention, disability management, compensation & benefits.

Acted as a change agent to ensure the smooth transition and development of organizational changes impacting reporting relationships, job redesign, and manpower.

Led the hiring process for new employees, including preparation of job descriptions, postings, advertising, interviewing, background checks (trade tickets) and managed the new employees onboarding process. Implemented recruitment initiatives to strength to more effectively attract qualified candidates for site-specific positions.

Provided support, guidance and counsel to the area managers and supervisors in all areas including talent acquisition, performance management, employee/labour relations, disciplinary process, retention, disability management (SDT/LTD) compensation & benefits

Administered the attendance management program, including monitoring and investigating staff absences and addressing chronic attendance difficulties, facilitating the Enhanced Disability Management Program and returns to work; completed and sent all related documentation to a third party company (SDT/LTD); prepared and distributed basic absenteeism reports to the area managers and conducted meetings with employees with high absenteeism rates.

Assisted the Plant Manager in investigating alleged issues regarding employee non-compliance with policies and procedures.

Facilitated open communication with new hires and employees by responding in a timely manner to questions about on- boarding, Health and Safety training, payroll, benefits, policies and procedures.

Led the resolution of employee and labour relations issues of the North Vancouver Chlor-Alkali plant.

Coached Senior Managers and Supervisors prior to grievances’ meetings, led discussions, took minutes and sent them to the Director of Human Resources Business Partner and the Director of Labour Relations based in Toronto and Texas.

Addressed compliance issues and recommended specific HR practices to ensure consistent interpretation and application of human resource policies, statutory regulations, employment law, and the administration of the two collective agreements for the North Vancouver plant.

Coached and advised team members and executive management on employee relations issues and conflict resolution to facilitate high moral and productivity, keeping with the organization’s strategic goals and values. Conducted investigations regarding corrective action, work performance, and attendance management. Human Resources Manager (FIFO)

JDS mining, Northern, BC May 2017 – Jun. 2018

Canadian based silver/lead mining company located in northern BC in production involving a workforce of 300 employees.

Led the recalling process of 85+ employees that were laid-off in April and May 2017 due to a Minister shut down order for lead contamination on site. As a result, the company was able to reinstate 85% of the laid-off workforce and avoided paying a significant amount of money in terminations as per the provisions of Employment Standards Act of BC for group terminations.

Developed a tracking system for the aggressive recruitment plan for 2018, coached managers on using it and monitored its implementation. As a result, better engagement by the hiring managers in the hiring processes, changed the culture of how HR department is viewed to a more business partner role for the successful achievement of the company goals.

Developed recruitment initiatives based on a budgeted manpower plan, developed job descriptions and job postings, and disseminated them to the wider community.

Reviewed and monitored the manpower budget for all the areas of the mine, and coordinate the annual workforce planning process to proactively manage and build workforce plans, i.e. hires, promotions, changes, terminations, etc.

Reviewed and termination guidelines with management team and provided expertise in the area and advised/coached on outcomes.

Human Resources Manager

MOSAIC, Vancouver, BC Nov. 2015 – Apr. 2017

MOSAIC is a registered charity serving immigrant, newcomer and refugee communities in Greater Vancouver with more than 300 employees.

Reporting to the Director of Finance and Administration, reviewed and developed policies and procedures for the maintenance and administration of the Human Resources functions of the organization, including benefits analysis, performance management, organization-wide orientation, training, employee recognition, medical/disability leaves, accommodation, return- to-work, workplace wellness, etc.

Developed a new Performance Management Evaluation Program (manual and forms) that allowed employees to align their daily responsibilities with the organization strategic plan 2015-2020.

Researched and developed key relationships with third party benefits providers for leading a market review that stopped an annual benefits cost increases above 20% and decrease its cost by 40%.

Worked in liaison with the Senior Manager for Quality Improvement & Data Management in re-designing and implementing of the new hires orientation program as well as continuously evaluating its effectiveness, clients services program development overview to ensure programs continue to meet accreditation standards and revamped staff professional development plans and strategies.

Coached and advised team members and executive management on employee relations issues and conflict resolution to facilitate high moral and productivity keeping with the organization’s strategic goals and values. Conducted investigations regarding corrective action, work performance, attendance management and harassment.

Researched human resources best practices and any updates on provincial and human rights legislation.

Led the Wellness Committee activities that ensured better employee engagement and satisfaction. Organized and led All Staff meetings delivering presentations and coordinating speakers on different topics that meet workforce development needs such as LGBTQ and First Nations cross-cultural training. Ensured all announcements and updates published on the company’s website.

Organized and led the Annual Recognition Employee Program.

Conducted an annual policy review; provided input to the Director of Finance and Administration regarding changes required to policies and procedures, suggested and drafted new required policies based on day to day applications for the Executive Leadership Team to approve.

Reviewed and trained staff on employee relations policy – Bullying and Harassment – during the bi-monthly orientation session or when needed.

Led the implementation of Best Place to Work Survey and used the Survey results to create action plans with the Leadership Team to improve areas in the organization such as: change the PMP, the benefits plan and the education of policies and procedures and salary benchmarking.

Human Resources Manager

Northern Vertex Mining Corp., Vancouver, BC Nov. 2012 - Feb. 2014 Canadian based gold mining company located in Arizona that recently carried out an industrial scale pilot plant production program involving a workforce of 40 employees.

Reporting to the President/CEO and as a member of the Executive Committee, led, developed and managed all aspects of the Human Resources department for the company. Developed and implemented Human Resources policies and procedures for the corporate office and its USA subsidiary.

Developed, implemented and managed the full cycle of the company hiring processes including staffing needs analysis, developed job descriptions and coached and trained line managers on interviewing techniques. In addition, built strong partnerships with hiring services and agencies for outsourcing qualified candidates for this newly established company in a highly competitive environment.

Researched, analyzed and implemented a competitive benefits program for the Vancouver Corporate Office. Also, reviewed and implemented the benefit packages for employees in Arizona.

Managed and guided the Senior Managers and line Managers on numerous human resources daily issues that were resolved without complaints.

Human Resources Manager

Great Panther Silver Ltd., Vancouver, BC/Guanajuato, Gto. Aug. 2012 - May 2013 Great Panther Silver is a Canadian based mining company with two operating silver mines in Mexico employing 1,200 people.

Reporting to the President and as a member of the leadership team; developed and managed all aspects of the Human Resources department for the Vancouver Corporate Office and the two Mexican mines. Responsible for developing and implementing policies and programs, immigration, on-boarding, orientation, compensation, benefits, terminations, employee relations and employee recreational activities. Oversight of functional responsibilities for regional and mine site HR programs. Developed comparative spreadsheets to identify and evaluate potential HR vendors (labour relations lawyers and benefits carriers) to maximize HR activities and minimize related risks and costs.

Led organizational change in the area of employee contracts versus contractors through a skill-based analysis for better hiring decision making. As a result, the company gained a more engaged workforce with better contracts and benefits.

Conducted benefits gap analysis of what is offered to employees in Canada compared to employees in Mexico. As a result, a competitive benefits package was reviewed and delivered to employees across the company.

Developed and implemented cost effective in-house immigration processes for expats relocated in Mexico, Peru and the USA and coached staff to run this program. Result: Significant cost saving of annual visa and immigration budget. Human Resources Corporate Coordinator/Manager

Farallon Mining Ltd./ PNG Gold Corp., Vancouver, BC Mar. 2008 - May 2012

Reporting to the General Manager of Human Resources; supported the establishment of the HR function including researching and implementing new payroll systems and benefit providers for operations and employees in Canada and Mexico.

Led HR programs in Canada and Mexico supporting the head office executive teams with 450 employees including: recruitment, immigration, on-boarding, performance management, monthly metrics reports, annual salary benchmarking and benefits/stock options administration (WCB and equivalent).

Led the collection of information, reviewed, prepared and presented compensation benchmark analysis to the Compensation Committee. Suggested compensation strategies to attract and retain employees while keeping the internal equity.

Acted as the company’s treasurer and administrated the exercising of 100% of the stock options and warrants granted on an annual base before and upon the company's acquisition.

Led change initiatives that enhanced employee engagement and accountability such as:

- Developed a new performance management program based on SMART goals (Specific, Measurable, Achievable, Relevant and Time Bound) and competencies (Teamwork, Oral & Written Communication, Planning-Organization and Delivery, Initiative-Creativity, Adaptability-Flexibility and General Leadership for Managers).

- Created and implemented a formalized Termination and Exit Interview Guide (English and Spanish) and reported findings monthly.

- Designed and delivered an orientation program, an employee handbook and a job description index for a significant number of mine site positions (English and Spanish) as well as all corporate staff positions. COMMUNITY I N VOLVEMENT

IECBC / MOSAIC – Mentoring program

Working as a Mentor with Newcomers since 2014, to facilitate their adjustment to Canada and speed up their return to work in the Human Resources field. Presented workshops and acted as a groups’ leader for HR workshops. Artisan Farmer’s Market – Special Event Coordinator

Conceptualized, planned and implemented a special event for children, “Teddy and Friends Day”, to attract families to two farmers' markets.

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