Administrative Support
Resume:
Karena Cowan
Fayetteville, NC *****
******.*****@*****.***
To seek an administrative support position which allows me to use my interpersonal and organizational skills in a challenging work environment.
Work Experience
HR Assistant (Temporary)
Mann+Hummel - Fayetteville, NC
July 2017 to May 2019
Assist HR Manager and Specialists with employment onboarding process Maintain employee personnel files
Assist with communication in informing employees of departmental and/or company changes Insurance Specialist
Rocky Mountain Cancer Centers - Central Business Office - Greenwood Village, CO March 2014 to December 2016
Communicated with patients to reconcile account balances with cancer center Enrolled patients into grants and foundations to assist with offsetting the cost of treatment Answered phones and addressed patient billing inquiries Collected payments on patient accounts
Processed patient billing records
Front Desk Receptionist (Temp)
Rocky Mountain Cancer Centers - Denver, CO
October 2013 to March 2014
Performed patient check in at cancer center
Answered multi line telephone system
Prepared inpatient charts for clinical staff use
Processed patient payments
Prepared Payment cash out for nightly bank deposit Human Resources Assistant
Lawndale Christian Health Center - Chicago, IL
November 2008 to July 2011
Completed employment verifications.
Answered phones, faxes, scanning documents, etc. as needed. Responsible for data entry in human resource and financial systems. Responsible for assisting the recruitment of staff Coordinated newly hired staff - Composed offer letters, scheduling and administering new hire processing, conducting the one-on-one orientation, etc. as needed. Audited and maintained all employee personnel files Medical Receptionist/Clerk
Womack Army Medical Center
2003 to 2005
Directed and assisted patients who were undergoing childbirth Managed and organized inpatient prenatal charts
Consistently performed secretarial duties to guarantee all medical staff had access to a structured filing system
Managed multi-line phone system
Enhanced and continually educated my vocabulary on medical terminology Performed all secretarial duties including, but not limited to filing, typing, photocopying, and bookkeeping
Health Information Technician II
Cape Fear Valley Medical Center
2002 to 2002
Processed and retrieved medical records at the request of medical staff and patients Provided physicians with appropriate records for dictation Consistently updated filing system to ensure that records retention was efficient and effective Customer Service Representative
ADT Security Services
2001 to 2001
Answered inbound calls regarding alarm activity
Contacted customers regarding alarm activity when device was activated Updated information on accounts to ensure customers needs were being met to the fullest extent Education
National-Louis University - Chicago, IL
2007 to 2009
Pulaski Technical College - North Little Rock, AR
1999 to 2000
East Carolina University - Greenville, NC
1995 to 1996
Skills
Human Resources, Excel, Microsoft Office, Word, Payroll, ADP, Data Entry, Employee Relations Certifications/Licenses
Certified Human Resources Assistant
This indicates that I am certified to provide adequate support to an HR Department being trained in employee relations communication, adherence of office policy, and knowledge of federal and NC State employment law
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