Customer Service Representative

Charron Jones

P.O. Box ****, Detroit, Michigan **202/ 313-***-****/ adc320@r.postjobfree.com

Career Summary Statement

A highly motivated customer service professional seeking a position within the customer service industry where I will have the ability to deliver world-class customer service while enhancing and improving the customer experience.

Area of Expertise

10+ years of extensive customer service experience

Highly effective really listening to customers

Clear communication skills

5 years of management experience

Education

Southeastern High School, Detroit, MI-High School Diploma

Professional Work Experience

Diversified Members Credit Union, Detroit, MI

Member Service Representative, August 2019- Present

Southfield Rehabilitation Center, Southfield, MI

Office Manager, 2015-2019

Greeted patience in a positive, professional and upbeat manner

Coordinated and facilitated setting up appointments

Verified patience’s physical therapy schedule with the doctor

Kohl’s Department Store, Troy, MI

Cashier, 2014-2018

Stocked shelves, mark prices on shelves and items

Received payment by cash, credit cards or automatic debits

Processed merchandise returns and exchanges

BestBank, Farmington Hills, MI

Personal Banker/ Teller, 2010- 2015

Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips

Balanced currency coin, and checks in cash drawers at the ends of the shifts and calculated daily transactions, using computers, calculators and adding machines

Ordered a supply of cash to meet daily needs

Credit Acceptance, Southfield, MI

Loan Collector 2007-2009

Advised customers of necessary actions and strategies for debit repayment

Persuaded customers to pay amounts due on loan accounts

Conferred with customers by telephone, determined reasons for overdue payments and reviewed the customer’s account

Public Service Credit Union, Detroit, MI

Member Service Representative, 2005-2007

Conferred with customers by telephone or in person to provide information about products and services

Communicated sensitive financial account information to customers

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