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Customer Service Front Desk

Location:
Killeen, TX
Salary:
$12-14 an hour
Posted:
May 06, 2020

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Resume:

Personal Daily Philosophy

Professional daily philosophy is aimed at: (1) Learning something new or improving/sharpening skills, (2) Helping others to do the same, and (3) Be part of a winning team getting tasks completed at or above standards. (4) Continue working till the job is completed or at an acceptable stopping point.

Education

Master’s Degree Public Administration: Graduate 1/18/2016 Ashford University

Master’s Degree Organizational Logistics & Supply Chain Mgmt. Ashford University

Bachelor Degree Administration & Program Management North Carolina State

SKILLS Inc. (Laid-off) 3/22/2018 to 3/22/20

POC: Tam or Ernest @ 206-***-**** (SKILLS Inc. front desk)

Served as a quality inspector and product touch-up team member for aviation parts resulting in assisting SKILLS Inc. weekend shift sending out parts with extremely specific standards within provided blueprints.

One of a few after business slowed down to come in early and stay late to prepare work area and begin / continue to process complex aviation parts, resulting in their being ready to go to the customer on time or earlier than the expected delivery date.

Trained, assisted and monitored high school students and other department staff that helped when we required more personnel. Voluntarily sought out opportunities to be cross-trained during slow times to ensure product processes were completed in a timely manner.

Continuiously made suggestions and created methods and tools to accommidate limited working space, ie... Take-Down Tour cart and procedures to get kits with multiple parts expidited without sacrificing quality.

Developed shared resource relationships with other departments for mutual benefit because of the Federal Aviation Administration specic requirements and procedures. Always reviewed documents for at least the previous two steps completed.

Always strived to maintain clean work space, free of FOD or a different color paint, which helped ensured products did not degrade to an unshippable / delayed status. Frequently reminded others to do the same, especially with parts nearly ready to be finaled for packaging and transport.

United States Army (Active) 3/15/1995-3/15/2016

MILITARY TRAINING

Combat Medic, Chemical Defense, Carpenter / Mason, Transportation

Primary and Advance Leadership Course, Master Driver Trainer Course

Consideration of Others, Suicide Intervention, Team Building / recovery

Setting-up and working in Combat Support Hospital, Security Operations

CUSTOMER SERVICE

Consistently maintained contact with client supervisors and department heads on time tables, expectations and satisfaction levels resulting in 95% positive comments after job completion. some examples include: helicopter parts worth $250,000 - $500,000 and load outs for deployment.

Briefed client supervisors and department heads on our capabilities, available equipment and matching their needs with the services we provided; as well as our expectations from them. This included:number of straps required, maximum speed during transport and any follow-up procedures.

Provided or was part of the problem solving solution team in both a timely and tactful manner; resulting in personnel becoming knowledgeable and ensuring future working relationships.This especially mattered when the work space for large / sensative equipment was maneuvered, loaded or dropped off.

INVENTORY RECORDS AND ACCOUNTABILITY

Supervised and conducted accurate periodic inventory control on 3,700 lines of stock, worth an estimated $15 million, resulting in deployed military units to sustain and maintain their equipment.

Maintained and updated personnel and logistical records using current Microsoft programs and product tracking systems for over 500 personnel and $2 million of equipment, resulting in ability to deploy in accordance required readiness standards and assigned missions.

Provided detailed assessment, analysis, and development towards successful implementation of feasible plans to transport over 800,000 pounds of supplies and essential equipment in accordance with established standards and current conditions.

United States Army (Active) (continued) 3/15/1995-6/15/2016

SAFETY AND SECURITY OPERATIONS

Establish and maintained a safe working environment for 300 employees in logistical transportation operations in accordance to OSHA and military standards maximizing readiness, and ensuring unit succeess.

Created, reviewed, and implemented detailed risk assessments for the storage of, preparation for, and transport of expensive fragile/technical equipment saving over 60% in replacement costs. Took pleasure at giving senior suervisors peace of mind they need only focus on their current responsibilities, not mine.

Supervised staff of fifteen employees, selected to oversee proper use of personal protective equipment, storage/use of hazardous materials, driver’s training, hearing protection, and fire prevention; resulting in 90% reduction in accidents or incidents. This even applied to senior leadership respecting me because of respectfully reminding them to adhere to certain standards as well.

Consistently used Microsoft Outlook as the primary means of communication with senior leadership, subordinates and contracted organizations applying proper protocols for 15 years and edited multiple memos and Standard Operating Procedures using Microsoft Word and Dragon Speech software for over 10 years.

PERSONNEL TRAINING, PROFESSIONAL DEVELOPMENT

Planned, organized, and instructed over 2,000 employees on essential equipment operations and teamwork, leading to greater quality and efficiency; using both creative and realistic scenarios.They maintained 100% interest in the training as both challenging and valuable knowledge.

Counseled and mentored 150 lower to middle management supervisors over ten years on a monthly basis to ensure their professional development towards developing additional production and leadership competencies. Also received in this process some key points I could improve on to better serve their future development as competent leaders.

Organized, led, and transported over $6,000,000 worth of supplies and equipment without any accidents, incidents, or damages. Required equipment was operational, missions were completed on time and overall respect the unit was recognized as reliable.

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Additional employment 5/15/2016-3/21/2020

Security Guard from 9/2016 to 9/2018 - No property damaged; left due to being placed in sites with long drives to and from work.

Temp Agencies from 11/2018 to 3/2020 - Mostly heavy duty manual labor; left due to increased health issues; requested, but never seemed to receive any other assignments.

Volunteer and Professional Organization Active Participation

Area Coordinator for Operation Christmas Child. Lacey / Tumwater, WA area collected and shipped out over 10,000 shoe boxes full of gifts to children around the world.

Veterans of Foreign Wars Post 11402 seved as Commander and Junior Vice. Coordinated Youth Scholarship competition, Buddy Poppies fundraising drives and at rest area coffee stops.

AWANA’s T&T 3rd through 5th grade boys small group leader. Mentored and taught boys to understand why / how to be respectful of others so that they could learn something new and be aware of the proper way to behave in their current environment; as well as worked to assist several of them with reading or other learning disabilities to encourage them to believe in their capabilities to overcome them.

References

Ernest Davis Weekend Shift Factory Supervisor 206-***-****

Larissa Brandenburg Department Supervisor 253-***-****

Tam Gurung Section Supervisor 253-***-****

Donna Ocher Mentor and Co-worker 206-***-****

Michael Martin Former VFW Post Cmdr. 11402 410-***-****

Mike Reninger AWANAs Leader T&T Boys 360-***-****

LTC Philip Holcomb Church Elder and Mentor 808-***-****



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