Customer Service, Patient Care
Resume:
BH
Benita Hogan
Professional Summary
Enthusiastic coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of client care and scheduling, and comfortable in diversity affairs. Motivated to learn, grow and excel in this role. Work History
UPS (Seasonal) - Personal Vehicle Driver
Augusta, GA
10/2019 - 01/2020
Amazon - Customer Service Representative
Augusta, GA
10/2016 - 01/2019
Birth Center Of Jacksonville - Student Midwife
adc314@r.postjobfree.com
Augusta, GA 30909
Skills
Education
05/2015
Florida School of Traditional Midwifery
Gainesville, FL
Certificate : Midwifery
Aquinas High School
Augusta, GA
High School Diploma
Communicated customer complaints, requests and feedback to company management for swift resolution
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Contacted customers prior to delivery to confirm and coordinate delivery times
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Accurately recorded delivery and route information using internalized systems
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● Loaded and unloaded 100+ deliveries per shift
Safely loaded and unloaded 50+ pounds of materials, including hazardous material, without incident
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Offered advice and assistance to customers, paying attention to special needs or wants
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
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Responded to customer requests for products, services and company information
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Answered customer telephone calls promptly to avoid on-hold wait times
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Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
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Regularly exceeded daily average handling times and customer satisfaction surveys
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● Personalized customer service
● Efficiency optimization
● Customer and client relations
● Records and database administration
● Schedule organization
● Issue resolution
● Diagnostic testing
Jacksonville, Florida
08/2013 - 05/2015
Affiliations
● Assisted patients in filling out check-in and payment paperwork.
● Reviewed daily care slips for senior midwives.
● Used relevant software to schedule appointments. Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care.
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Checked general and mental health and overall comfort of mothers in prenatal appointments.
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Obtained blood specimens by performing venipunctures and finger sticks.
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● Member, Unitarian Universalist Church of Augusta, 2016 to Current Board Member, Unitarian Universalist Church of Augusta, May 2018 to Current
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Chairperson Fundraising, Unitarian Universalist Church of Augusta, 2017 to 2019
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Chairperson Social Media and Marketing, Unitarian Universalist Church of Augusta, 2018 to Current
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