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Support Manager

Location:
Calgary, AB, Canada
Posted:
May 06, 2020

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Resume:

Duncan Milne

adc305@r.postjobfree.com 403-***-****

OBJECTIVE

To secure employment in a dynamic commercial environment; applying the use of practical critical legal thinking to corporate matters.

Utilizing a proven ability to apply broad connections to specific contexts, resulting in innovative and expedient solutions.

Bridging understanding of privacy and commercial issues to practical challenges and negotiating to a specific outcome.

AREAS OF EXPERTISE

Advocacy

Regulatory Compliance

Dispute Resolution, and Negotiations

Privacy Practices

Request for Proposal Management

Staff Training & Development

Commercial Advice

Project Management

Contract Management and Drafting

General Commercial Legal

CAREER EXPERIENCE

STARS (Shock Trauma Air Rescue Service) – Privacy and Contracts Lead – January 2019 – April 2020

STARS is a Western Canadian based, not for profit, air ambulance with an annual operating budget of >$60MM across six bases.

Role description:

Reporting directly to the CFO and CMO as sole internal resources providing internal direction and reporting team regarding privacy requests, breach investigations, training, and related matters.

Providing support for internal teams pertaining to contractual issues with suppliers, request for proposals (RFP), employment, real estate, capital programs, fund raising activities, and other corporate operations.

Managing the interaction between external counsel and internal stakeholders across a variety of matters and legal issues.

Key Achievements:

Streamlining of privacy disclosure practices to ensure better alignment with Privacy Commissioners decision reports.

Developing a functional privacy workflow process “Privacy-By-Design” for implementation by the IT Services team new workflow programs, ensuring a dynamic range of access to internal stakeholders, depending on their role, while mitigating risk of privacy breaches.

Supporting various internal team members during external investigations, interviews, or information requests, including fatality investigations, RCMP Major Crimes and patient reviews.

Updating documentary practices for public tours by patients and their families, to facilitate access to health information, crew members, to be consistent with Privacy Commissioners’ expectations, while remaining responsive to the public STARS serves.

Elevating the level of instruction for external counsel, delivering a better legal product to the executive team of STARS.

INTERNATIONAL CAREER EXPERIENCE June 2010 – February 2018

Spindletop Legal & Commercial Solutions – Principal Advisor – February 2015 – February 2018

Spindletop is a New Zealand based multi-jurisdictional consulting enterprise, specializing in bespoke engagements pertaining to resource extraction, the investigation and development of commercial opportunities, and community outreach.

Role description:

Providing research and drafting support to client projects.

Direct interaction with clients, providing reporting and explanation of regulatory regimes and their implications.

Project budgeting, billing, and invoicing.

Key Achievements:

Conducting document reviews and due diligence reporting for $578 M asset transactions.

Providing timely review and reporting to meet client needs and transaction deadlines for local municipal governments, multi-national energy companies, and local indigenous group clients.

Supporting principal partner in regional meetings.

Providing operational coverage for consultancy while principal partner was overseas.

Auld Brewer Mazengarb & McEwan – Solicitor. June 2013 – April 2014

A full service, Taranaki provincial law firm, providing a range of employment, litigation support, estate planning, and real property legal advice to private, commercial, and regional government clients.

Role description:

Providing research and drafting support to client projects.

Direct interaction with clients, providing legal advice on a range of issues, focusing on the client’s specific needs and circumstances.

Drafting fortnightly articles for publication addressing common legal issues that the community may encounter.

Key Achievements:

Providing multi-jurisdictional presentation to the municipal government regarding oil and gas practices, public consultation standards, and best practices, including the limitations such approaches might have for their home jurisdiction.

Competent, bespoke project support across a variety of legal issues, for local municipal governments, multi-national energy companies, and private high worth clients.

Publishing articles pertaining to orphaned wells, abandonment practices and regulations, compulsory pooling applications, and similar multi-jurisdictional analysis of regulations.

Todd Energy – Contracts and Regulatory Analyst – February 2013 – June 2013

Nationally based vertically integrated resource company with exploration, processing, transmission, electricity generation, and natural gas distribution activities throughout New Zealand.

Role description:

Providing direct support for teams regarding Employment Health and Safety regulations as they apply to specific operations.

Providing specific contractual support for termination of service agreements and bidding processes.

Drafting review briefs for proposed legislative changes with specific advice as to how the legislation will impact corporate operations and objectives.

Key Achievements:

Briefing of proposed legislative changes provided solid basis of understanding for ongoing operations.

RBS Morgans Limited - In-House Law Clerk (Overseas Qualified Practitioner), June 2010 – September 2011

Working from the Brisbane Head Office of Australia’s largest full-service retail stockbroking and financial planning organization with over 300,000 clients, 490 advisors and 840 staff operating from 53 offices in all states and territories, servicing the needs of private and corporate clients, including Initial Public Offerings (IPOs).

Role description:

Reviewing, researching, and resolving client complaints and alleged breaches of Australian Securities and Investment Commission regulations and directives.

Direct interaction with internal clients, providing legal advice on a range of issues, focusing on the client’s specific needs and circumstances, in the context of probate, securities, anti-money laundering and terrorism funding, and consumer protection laws.

Managing dispute resolution processes including direct informal negotiations, as well as mediated and arbitrated settlements.

Key Achievements:

Negotiating the settlement of a consumer complaint on favorable commercial terms, avoiding potential >$1M (AUD) class action liability.

Settling dispute with Trustee who failed to discharge their duties to the trust, resulting in avoiding liability for RBS Morgans. Approximate value $120,000.00 AUD

EARLIER CANADIAN CAREER EXPERIENCE

Borden Ladner Gervais LLP - Commercial Litigation / Regulatory Associate, 2008 – 2010

Working within a full service, national law firm, providing a range of litigation services in the natural resources, administrative law, and insolvency practice group to private, commercial, and regional government clients.

Role description:

Providing research and drafting support to client projects.

Direct interaction with clients, providing legal advice on a range of issues, focusing on the client’s specific needs and circumstances, including attending in court or before administrative or investigative bodies.

Researching and supporting partners files and matters.

Key Achievements:

Multiple court appearances in a range of commercial, consumer protection, insolvency, and appeal matters.

Developing a personal clients and a reputation for practical, effective legal solutions for small businesses.

Thackray Burgess Barristers & Solicitors - Articling Student / Summer Student / Legal Intern, 2006 – 2008

A natural resource boutique law firm, providing a range of contract review, due diligence and litigation support to private, commercial, and regional government clients for their specific energy related legal matters.

Role description:

Providing research and drafting support to client projects.

Conducting due diligence documentary review in support of natural resource transactions, reporting on matters of environmental, contractual, land titles, and litigation with potential adverse implications for transaction.

Attending court to represent client or partner instructions.

Various other legal tasks and assignment involving estate matters, real property conveyancing, and legal research.

Key Achievements:

Contributed to drafting to O'Brien's Forms and Precedents: Oil and Gas

Drafting of a legal memo identifying a lack of jurisdiction by a regulatory body, that became a cornerstone of the client’s defense in a common carrier application hearing.

Completion of legal articles.

EMERGENCY RESPONSE PLANNING AND MANAGEMENT EXPERIENCE

Gecko Management Consultants Corporation, 2006 - 2007

Behr Energy Consultants Ltd., 2005 - 2006

Bissett Resource Consultants Ltd., 2004 – 2005

Manager – Ramdar Resource Management Ltd., 2001 – 2004

Manager – United Resource Safety Ltd. 1999- 2001

Regional consultancy companies providing specific Emergency Response Planning and Public Consultation services, training, and regulatory hearing support to energy clients. I continued in this capacity during law school for commercial and financial reasons.

Role description:

Providing full suite sour gas Emergency Response Planning professional services to clients. Service offering includes preparation of public consultation materials, engaging the public directly or through community forums, managing regulatory approval and compliance, briefing and training support staff to execute tasks as required for these responsibilities.

Preparing and representing clients at open houses and EUB hearings as an expert witness.

Training client teams and other consultants in regulatory and emergency response plan matters.

Key Achievements:

Being qualified as an expert in the field, providing expert evidence during the course of multiple Alberta Energy Hearings, successfully supporting client applications.

Conducting integrated training exercises and simulation scenarios for client teams and emergency response plans.

Building and training a team of 25 consultants, generating annual revenues of $750,000.00 in technical sales and field support services with average project cost of $12,0000.00.

EDUCATION, MEMBERSHIPS, AND VOLUNTEER

Admission Law Society of New Zealand 2013

Admission Law Society of New South Wales, Australia 2011

Admission Law Society of Alberta 2007

Bachelor of Laws

University of Calgary 2007

Bachelor of Arts Geography;

Bachelor of Arts Political Science

University of Calgary 1996

Future Writer’s Scenario – Mentor 2017 – 2019

St John Bosco Cross Country Team U11 – Coach 2017

New Plymouth Montessori Association – Board of Trustees 2013-2015

Association of International Petroleum Negotiators (AIPN) 2006 – 2016;

Alberta Bar Association – 2007 – Present

REFERENCES

Available Upon Request

PUBLICATIONS

The Death of Rock and Roll, The Impossibility of Time Travel, and Other Lies (novel) Amazon

And Then They Ruined Everything (novel) Amazon

Various short stories (fiction)

New Reporting Obligations for Oil and Gas Companies with Canadian Operations or Ownership. Energy News New Zealand

LPG Royalties In New Zealand, Energy News New Zealand

What Is Unitization? Energy News New Zealand

Orphaned wells - Opportunity or Liability? Energy News New Zealand\

Farmer Freddy Articles (various scenarios). Daily News Taranaki, Stuff.co.nz

Alberta Law Review 2005 (editor)

an interesting opportunity to work for one of North Americas leading start-up's that are growing steadily. They are looking for a Senior Legal Counsel who will be responsible for all matters legal at their office in Calgary.

Tasks

Managing all Reporting to the VP, Legal & Privacy Officer for H&R Block Canada, the Corporate Counsel - Privacy & Compliance is a member of the Company’s Senior Leadership Team and will help support our business and minimize legal and reputational risk by providing expert guidance and opinions on a broad array of operational and employment practices, to ensure compliance with legal requirements. The position will advise and act as an advocate for the organization and will provide legal representation for the Company as required. This role will play an integral role in developing and enhancing the Company’s overall compliance program.

The successful candidate will take a roll-up-your-sleeves approach to all activities relating to the ongoing development, implementation, adaptation, maintenance and adherence to H&R Block’s privacy and CASL policies and procedures. The position will focus on cutting-edge technology-oriented privacy and data security concerns as well as physical protocols and protections all in an effort to mitigate risk for the Company.

Key Areas of Responsibility:

Develop and adapt corporate policies and procedures, and collaborate to deliver effective training to ensure compliance with PIPEDA and other applicable federal and provincial legislation;

Administer internal and external systems for privacy inquiries, access and complaints, including response, investigation, reporting and resolution;

Work with colleagues and business leaders to integrate privacy and compliance principles into the Company’s operational processes and assess company operations to determine compliance risk;

Develop and conduct privacy risk assessments and audits; and provide cogent reporting as directed;

Advise on CASL compliance requirements including a focus on the creation of policies and procedures;

Work with business partners to continue to foster a culture of compliance;

Work with the Information Security team to safeguard the Company’s data;

Give accurate and timely counsel to management and executives in a variety of other legal areas;

Maintain current knowledge of changes in applicable legislation;

Draft and/or review legal and corporate documents, corporate communications, advertising, marketing materials and other applicable legal and non-legal documents;

Conduct legal research and prepare reports and presentations as requested;

Work with the human resources department to advise on employment related matters;

Provide counsel on negotiations and contracts; and

Other duties as assigned.

Key Qualifications:

Law degree (J.D. or LL.B.) and membership or eligibility for membership in the Law Society of Alberta;

At least 5-7 years of practice in a business environment (top-tier law firm plus in-house experience);

Strong substantive background in privacy, data security and internet law and practice with hands-on experience dealing with privacy incidents and protecting client information;

Excellent knowledge and understanding of commercial contract law, and exposure to one or more of the following substantive legal areas: employment, advertising, litigation, franchise, IP;

Familiarity with IT and data managements systems, and emerging digital technologies;

Certified Information Privacy Professional (CIPP) preferred;

Leadership experience in the financial services sector considered an asset;

Sound judgment and ability to analyze situations and information;

High degree of professional ethics and integrity;

Solid time management skills and ability to deal with multiple complex matters across multiple business functions;

Demonstrated ability to create both proactive and defensive legal strategies;

Superior communication and interpersonal skills to interact with colleagues and external agencies;

Professional, responsive, and positive work attitude is critical;

Bilingualism (French) while not required is considered an asset.

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