Hooman Jalini

IT Technician

Montreal, Canada Tel: 438-***-**** adc2zm@r.postjobfree.com

PROFILE

1.Experienced System Administrator, IT Specialist and IT Support with outstanding troubleshooting and problem resolution skills in Information Technology.

2.Client Support Abilities, easily adaptable to any work environment and able to integrate smoothly into workgroups.

Languages: English, Persian

Specialized Skills

LAN / WAN maintenance and support, Virtualization, Windows Server, Linux server, Hardware and software troubleshooting, Technical Support, Zabbix, Solar winds, PRTG,Repair Notebook, NetBackup, Acronis, AD Manager, AD Auditing, Veeam Backup, Microsoft Office (Word, Excel, Outlook,Visio).Office 365, ITIL.

TECHNICAL SKILLS AND QUALIFICATIONS

Microsoft

-Installation, configuration, administration and troubleshooting Windows 2008R2, 2012R2 as domain Controller and DNS Server and Windows client xp,7,8 and 10.

-Installation and troubleshooting Windows features and services such as AD Manager, Active Directory Group Policy objects, configuring Read-Only Domain Controller, DHCP, WINS, DNS, VPN, DFS,WSUS, IIS,FTP, Print server, ISA 2003/2008/2012R2.

Virtualizations

-Proficient in the installation, configuration, administration and troubleshooting VMware ESXi 5.5/6, vCenter 5.5/ 6.

-Experienced with installing, implementing VMware P2V(Physical to virtual), V2V(virtual to virtual) migration using VMware vCenter Converter, Veeam Backup solution for VMware vSphere, familiarity with Network Load Balancing, Failover and Clustering. Familiar with EMC SAN /NAS.

Linux

-Installation, configuration, administration and troubleshooting client and distributions of Linux such as Oracle Linux 6, Centos 6.

-Knowledge Linux level Lpic1.

Monitoring

-Installation, configuration, administration and troubleshooting PRTG, Zabbix, Solarwinds, HP ILO Management for monitoring Data Center.

-Part of the team in providing 24/7 support.

Cisco

-CCNA

PROFESSIONAL EXPERIENCE

IT Technician (11 Feb 2020 – 14 April 2020)

Shepherds of Good Hope Ottawa

IT Specialist (8 July 2019– 7 Feb 2020)

lisi aerospace Canada Montreal

Deployment program to install software and patches on workstations of an organization with

PDQ Inventory and PDQ Deploy.

Provide end-user application support via phone, email and Ticketing System.

Daily Check Server rooms and Airtame Devices.

Monitoring and Troubleshooting Physical Dell and virtual Hyper V Servers 2012/2016.

Connect to servers with idrac and Manage with dell Power Vault.

Maintain and Troubleshooting more than 120 Computers Windows 10/ 7- tablets and laptops.

Use Application for encrypt OS.

Research and identify solutions to software and hardware issues.

Manage and ensure the proper running of network and work stations.

Maintain current and accurate inventory of IT hardware and software.

Install work stations, load all required software, connect and setup hardware.

Provide network access and support to all users (accounts/passwords).

Use Gpo for installing application and Hardening all the kiosk of the Factory.

Work with Ivanti, Symantec and Make report.

Work with DHCP server – Backup and Restore Acronis.

Setup and Configure IP phone and connect to the Voip Servers.

Work with citrix receiver/workspace.

Monitoring and Auditing File sharing Server with application.

Monitoring and Troubleshooting Active director /DNS / DHCP.

Monitoring Traffic with PRTG and make report.

Maintaining and Troubleshooting Printers / Scanners and Machine Factory.

IT Technician (1st Dec 2018 5th July 2019)

Fusion bpo services Montreal

Research and identify solutions to software and hardware issues.

Provide end-user application support via phone, email and Ticketing System.

Monitoring, Configure and Troubleshooting Cisco Switch and Router.

Provide network access and support to all users (accounts/passwords).

Work with Exchange Server and office 365.

Work with VMware version 5.5, 6.

Maintain and troubleshooting AVAYA System and and configure Avaya phone.

Maintain and Troubleshooting more than 120 Computers Windows 10/ 7- tablets and laptops.

Maintaining and monitoring NAS server and Asterisk Server.

Diagnose and troubleshoot technical issues, including account setup and network configuration.

Track computer system issues through to resolution, within agreed time limits.

Talk internal IT team or Vendors through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

Properly escalate unresolved issues to appropriate internal teams.

Provide prompt and accurate feedback to internal and external customers.

Ensure all issues are properly logged.

Prioritize and manage several open issues at one time.

24x7 availability in case of crises situation impacting production.

Prepare accurate and timely reports.

Maintaining, Troubleshooting more than 150 computers/ more than 10 Virtual servers and Cabling, change Keystone and …

Daily Check Server room And Data Center.

Project: Installing and maintaining with Zabbix Server and add all PCs and Servers to zabbix server.

chat, until they’ve solved a technical issue

Senior IT Specialist Airport Level2 (18th June 2018 – 1th Oct 2018)

Sita Company Montreal

Provide timely and complete resolution of user questions/problems/issues with customer satisfaction being the goal.

Gather data on customer issues and conduct test case scenarios to confirm and understand root problem/issue causes.

Track and investigate customer calls through SITA helpdesk tools.

Disseminate customer service and deployment data.

Provide recommendations and ideas to address gaps or inefficiencies in customer’s business process or application use.

participate in problem identification and solving in the code.

Develop problem-solving techniques.

Work with Ticketing System.

Senior System and Network Administrator, (Mar 2011 –Apr 2018)

Isaco Company (Automotive Manufacturer)

-Worked on a team of 5 IT professionals supporting and maintaining servers and infrastructure within the Datacenter.

-Experienced in MS/Windows servers (maintenance, management), hardware/software and supporting and resolving problem more than 1000 client.

-Managed and maintained more than 40 HP Server Standalone (HP DL380 G5/G6/G7, HP DL580 G5/G6/G7, SUPERMACRO) and more than 70 virtual server.

-Checking, Monitoring Data Center in person and with Monitoring.

-Configured and maintained Active Directory Services, DHCP, WINS, DNS, VPN, DFS, WSUS (performed automatic Windows updates), IIS, FTP, ISA 2003 and TMG.

-Administered, Configured, maintained and performed troubleshooting of Windows XP/7/8/10 and Windows Servers 2003/2008/2012 R2 and Linux Redhat 6, Oracle Linux 6, Centos 6 with hardening Linux and Windows Servers.

-Installed, maintained and monitored VMware vSphere 5.5 /6.0 (Distributed Switch, vMotion, cluster) and p2v 37 standalone servers to virtual machine servers.

- Maintained and monitored San Storage Vnx 5300 and Backup.

- Monitored network performance and checked servers especially (iops and latency) by using tools such as PRTG, SolarWinds, Zabbix and HP ILO Management.

-Conducted daily inspections of all Data Center infrastructure equipment and servers.

-Performed server hardening, preventive maintenance and health check, patch upgrade of OS.

-Take daily Backp of the servers with Full Backup and differential.

-Project: Installing and maintaining with Zabbix Server and add Servers to zabbix server.

-Project: Boot from San

-Project: Migrate Active Directory 2003 to 2012.

IT support Technician, (Mar 2006 –Apr 2011)

Irankhodro Company (Automotive Manufacturer)

-Installation of all Microsoft Windows Series (Win7, Win8, Win10, Server 2008, 2012).

-MS outlook configuration, backup, restore and troubleshooting.

-Microsoft Windows maintenance, dual booting, updating antivirus, updating windows.

-Disk Management, Partitions, Folder sharing, Access Permission.

-Printer and scanners installation and troubleshooting.

-Basic networking, Configuration of TCP/IP setting.

-Cabling and LAN troubleshooting.

-Troubleshoot computer hardware and operating system software in a network.

-Hardware troubleshooting and assembling Desktop.

-Group and users creation in Active Directory; creation of OU; group policy.

-Upgrading or migrating MS Windows legacy to new edition.

-Coordinate the resolution of technical problems with colleagues in the IT department.

-Participate in maintaining the IT inventory.

-Supporting Computers with Windows xp.

-Take backup and restore on the Computers.

Education

Bachelor's Degree in Computer Engineering (2012)

VMWARE vSphere (Arjang Institute - 2016)

DCCA (Arjang Institute - 2015)

Linux LPI 1 (Arjang Institute - 2014)

MCITP (Sematec Institute - 2013)

Servicing HP Proliant ML/DL/SL servers (Arjang Institute - 2012)

Working as a Team in Computer science (Iran khodro - 2011)

Oracle SQL & PL/SQL (Sematec - 2010)

A+ hardware technology (Sematec - 2008)

Customer Service (Iran khodro - 2007)

Quality control and management (Iran khodro - 2006)

Network + (Sematec Institute- 2004)

Desktop troubleshooting (Iran Argham - 2002)

Contact this candidate