Aziz Alam

adc2xb@r.postjobfree.com 510-***-****

SUMMARY

Over 6+ years of Software Testing, Development and Quality assurance of Client/Server and Web based applications using,Confluence, Integrity, JIRA, Rational Rose, Test Director, UFT, SOUPUI, Quality Center, Quick Test pro and Manual testing.

Proficient experience in Manual and Automated Testing of GUI and functional aspects of the Client-Server and Web based Applications on multiple levels of SDLC and Testing Life Cycle (STLC)

Experience in writing automated scripts, designing Test procedures,Manual Test cases

And preparing Quality feedback to QA team & manager

Proficient in Testing methodologies, Test Matrices and Traceability matrix.

Extensive experience in Functional testing,, Integration testing, Regression testing, GUI testing, Back-end testing, Browser Compatibility testing, Ad-hoc testing, Black Box Testing, White Box Testing.

Strong familiarity with Cerner Applications relating ADT, Scheduling, Orders, Lab, Pharmacy and Trauma Centers.

Hands on experience in using Framework for QTP Automation Scripts.

Proficient in a wide range of Test Automation and Web Services testing tools including HP Service Test, SOAP UI and QTP.

Involved in Manual and Automated Testing of applications on UNIX and Windows Environment for both Server side and Data warehousing Applications and Mainframe testing

Establishing a working blend with Waterfall and Agile Methodologies, Sprint and Kanban.

Performed Testing Life Cycle during the various phases of the application. Involved in converting manual test cases into automated scripts.

Experienced in analyzing Functional Requirement Specifications (FRS) and conversant with System Design Specifications (SDS).

Excellent working knowledge in design & implementation of all QA Test strategy plans for both Manual and Automation as demanded by the AUT

Extensively used Test Director, Quality Center and Integrity to write Test Cases and for reporting. All the Scripts are maintained using Test Director & Quality Center.

Extensively uploaded test cases from MS Excel, MS Word to Test Director & Quality Center.

Experienced in Bug Tracking System and Process.

Versatile team player with good communication and problem solving skills with all management levels

High proficiency in Scheduling, Managing resources and activities in QA Teams

Present and train team members on tools obtained

EDUCATION

Bachelors in English Literature and Political Science.

Business Administration(MBA) Marketing

SOFTWARE SKILLS

Operating Systems/Languages - Windows 98/ME/XP, UNIX, C, C++, JAVA, SQL, VB 6.0

Quality Standards – Implementation knowledge of ISO 9001 & ISMS (Info. Security Management System)

Testing Tools - Mercury Interactive Tools, SOUPUI, Quick Test Pro 6.5/8.0, Test Director 7.6/ 8.2, Quality Center 9.0,Integrity 10.0,JIRA

Conversant with Web Technologies - HTML, ASP, XML, DHTML, VB script, Java script, Java Servlets, JDBC, Applets

Documentation Tools - MS-Office, MS Project, MS-Visio

EXPERIENCE

Parallon Physician Services, HCA Healthcare, Nashville, TN June- 2019-Present

Sr.Test Analyst

Parallon brings decades of experience, leveraging its scale, technology and proven practices, to address the most complex revenue cycle challenges, so they put more focus on what matters most – fulfilling your mission and improving the health of your community. They represent 10 percent of the U.S. healthcare industry, serving more than 4,000 hospitals and physician practices. Their specialty solutions are Eligibility and Advocacy Services,Early-Out, Self-pay Services Early-Out, Small-dollar Insurance Resolution,Bad Debt Collections,Third-party Liability and Workers’ Compensation Services,Extended Business Office and Insurance Services,Physician Billing and A/R Resolution

Roles/Responsibilities

Interacted with product management, project management and development teams to develop a strong understanding of the project and testing objectives

Designed and created test conditions and scripts to address business and technical use cases

Used existing tools and techniques to execute test cases and build/script new tools for performing testing/validation function

Executed and analyze automation test results.

Participated in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution

Documented, tracked and escalated issues as appropriate

Supported production deployment of applications and performed “validation testing” during the off-hours maintenance windows

Database skills, mainly worked in SQL Server.

Proved ability to manage and prioritize multiple, diverse projects simultaneously.

Worked closely with developers, project managers and other stakeholders throughout the SDLC, executing test iterations, tracking / reporting results, troubleshooting and coordinating defect resolution.

Have a strong understanding of SDLC processes and the QA lifecycle and methodology. Took charge of a project and delivered results.

Tested Parallon Physician Services Applications and other Clinical Applications.

Performed Cross Browser Testing, Mobile Testing and Cloud Testing.

Environment Team Foundation Server, Confluence, HCA Reset Tool,Health Trust, Planview, StoneBrach, Atlas Connect, Doclib, MYSQL, PSC Wiki/Confluence, PSC Request Portal, Security Audit, Secret Server, Project Intake,Daily Practice Reconciliation (Edpr),Information Exchange Tool(IET), CMT, PSC Request Portal.Net, MVC, Entity framework, .NT/00, SQL, SQL Server, XML, MS-Office, MS Project, MS-Visio.

First Tennessee Bank, Nashville, TN October 2018 –May 2019

QA Engineer

First Tennessee has been a trusted choice for financial service and guidance. They have recently started devising a platform called Ruby for families where family and friends can manage day to-day financial and information related affairs of a love ones and help them in navigating through life’s challenging transitions with trust, transparency and respect. This product is meant to be a simple and easy way help each other with financial, legal and health matters, no matter how complicated the relationship .

Roles/Responsibilities:

Reviewed requirements together with Product Owner, QA Manager and Vice President IT.

Facilitated four-hour long round table discussion with most directors, managers and analysts along with QA manager to get their input [ad-hoc UAT] in the project

Reviewed Technical Specs together with the team of two developers.

Wrote Test Plans in MS Word for Manual Testing, System Testing, Integration Testing, Performance Testing, Regression Testing & reviewed their consistency with the business

Experience assessing testing processes, creating, implementing testing strategies and SQA strategies using Agile-testing methodology in UAT phase.

Reviewed colleagues’ test cases for testing the development of online resume, uploading users’ documents [such as application and resume], browsing through jobs, selecting and applying for the jobs

Worked extensively with Cypress automation tool and developed scripts and transformation from manual to automation scripts.

Documented the outcomes of all the testing in MS Word and MS PowerPoint

Developed automated Test Scripts in Win Runner using Test Script Language (TSL) for Functional Testing, Regression Testing, Data Driven Testing, Usability Testing, and Verifying Specific content through using Checkpoints

Prepared PowerPoint slides of all the outcomes [with the focus on defects] and presented to the team of Business Analyst, VP of Human Resources, and the Developers

At the end of the project period, a few defects with open status were sent back to the developers through VP and BA.

Tested pre-registered test users in sandbox environment along with Test Accounts to link test accounts with test users. User Dummy Account Generator (DAG) also for testing purposes.

Environment MS-Office, MS Project, MS-Visio, JIRA, Confluence, Cypress,GIT, NT/00, SQL, SQL Server, AD Azure, Plaid .SnagIT .API,Postman.

Old Hickory Buildings, Murfreesboro, TN February 2018- September 2018

Salesforce Tester

Old Hickory Buildings is a leading manufacturer of portable storage industry .Salesforce application was implemented to keep track of all the clients and day to day business transactions which helped in improving productivity, maintaining valid data and helped sales team to achieve their goals in a timely manner.

Roles/Responsibilities:

Formulated, defined, and documented complex business requirements and associated system specifications.

Facilitated training and discovery sessions with business users and executives in regional markets; these sessions are virtual, or in person, the latter of which will require some in-region travel.

Configured Sales Cloud prototypes during design, and assisting with implementation configuration and roll-out.

Worked closely with development teams to design, build and test applications.

Provided direction for system enhancements and defect fixes.

Presented ideas and information in group settings

Prioritized of critical deadlines and multi-tasking across projects

Interacted with all levels of management

Worked with Salesforce Developers to communicate requirements for APEX coding

Devised or modifies procedures, including documentation, to solve complex problems while considering other enterprise systems and company goals

Communicated with the global team to align regional requirements

Provided detailed documentation to both the business and developer teams

Planned testing strategy, created and signed off test-script, executed User Acceptance Test

Configured products and price book

Configured out of the box reports and dashboards as well as custom reports

Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.

Experience in developing Validation Rules, Work Flows and Approval Processes for new Tasks, field updates, and Email generation according to application requirements.

Provide Salesforce best practices and customizations with regard to SDLC.

Amazon.com Inc., Fulfillment Center, Murfreesboro, TN Oct. 2016-Feb 2018

FC Associate

Amazon is the world’s largest online retailer, headquartered in Seattle, WA .Warehouse Associates play a strategic role in distribution companies as they are responsible for improving warehouse operations. Amazon Fulfillment Associates are among those on the front line fulfilling customers’ orders within the Fulfillment Centers.

Responsibilities:

Checked order sheets to determine which orders need to be pulled.

Pulled orders from storage areas according to specific instructions provided

Matched pulled orders to order sheets to determine accuracy and transported them to packing areas

Packed and labeled merchandise according to preset instructions and transferred them to the delivery pallet

Assisted in loading and unloading packages to and from trucks and ensured that they are properly and safely stacked

Receive materials coming into the warehouse by vendors, customers or other warehouses

Check merchandise to ensure that it conforms to order sheets

Verify the quantity and quality of each item by checking them individually

Prepare receiving reports and ensure that appropriate receipts are signed by the designated authority

Examine incoming shipments and reject damaged items and create correlating rejection reports

Establish operating standards of the warehouse and ensure that each warehouse worker follows them

Ascertain proper categorization and organization of the warehouse to ensure smooth operations

Maintain expected levels of stock and ensure that storage procedures are optimized

Control inventory by implementing cost reduction strategies

Ascertain that work environment is safe and healthy so that workforce can thrive.

Managed Inventory Control Quality Assurance .and corresponded with Management team about defects within Inbound and Outbound.

Baylor Scott and White, Temple, TX June 2016- Aug 2016.

Enrollment Analyst

The Employer Group’s role in the electronic enrollment process is very important. SWHP’s ability to process enrollment information depends on the employer group providing accurate and timely data. Once SWHP grants electronic enrollment production status, it sends only records for those members who are eligible and who have selected coverage with SWHP. All member data is accurate (including demographic information, effective enrollment dates, spelling, etc. Member data and respond to discrepancy reports in a timely manner. For termination records, they use the last date of coverage as term date. They retain copies of all necessary supporting member documentation. SWHP processes the member data the employer group submits, issue member ID cards, and provides services based on the data sent and in accordance with the employer group’s benefit plan. In addition, SWHP investigates situations where the data is questioned and take appropriate steps to correct any data.

Responsibilities:

Designed the online screens and reports for the Medicaid Online Electronic Claims Submission System

Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.

Integrated Web services testing for CCM/Web Cap projects using HP Service Test

Conducted ICD 10 Impact Assessment of the various streams such as Health Care Management systems, including HEDIS Specifications; Benefits, Mandates and Medical Policy; Claim Processing & Data Storage; Provider Contracting; and Reimbursement

Developed and conducted statewide HIPAA 5010 and ICD-10 awareness program for all IDS staff in the client.

Analyzed the changes made to different EDI ANSI X12 transactions (837 I and P, 278, 270 and 271) under HIPAA 5010.

Membership/enrollment and billing-entered information on facets to ensure correct eligibility

Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.

Responsible for architecting integrated HIPAA, Medicare solutions, Facets.

Identify Member, Provider, Coverage, Medicare, and Medicaid.

Analyzed, designed, and coded several online subsystems for the Medicaid System.

Responsible for business system analysis of customizing the BPS Risk Management product with involvement through the whole SDLC

Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.

Ability to use testing tools to execute tests (HP Quality Center).

Defined, developed specs for federal reporting specific to Medicare Advantage

Teamed up with both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements

DaVita, Brentwood, TN April 2016 –June 2016

Business Analyst /Quality Analyst

DaVita is one of the leading organization that provides Dialysis Centers around the world .Snappy is a clinical application used to maintain the demographic and treatment information of the dialysis patients in various clinics across the world .Snappy is the tool that monitors and manages the dialysis process and the patient treatment.

Responsibilities:

Involved in analyzing the ICD 10 Clinical Schema document, BRD and writing User Stories.

Analyzed the Business, Functional Requirements and stream lined the Testing Activities.

Identifying and breaking down the requirements from ICD 10 Clinical Schema document, Creating BRDs and User Stories.

Involved in breaking down the requirements in to Test Cases for validating the data, data movement, Schemas in various DBs available in Clinical Servers and Central Servers

Involved in documenting the detailed Test Approach.

Involved in executing the test cases for data validation, Schema Validation

Documented the Test Results for the schema validations related to various tables in the excel sheet.

Documented the issues identified in an excel sheet.

Involved in team discussions for the identified issues and logged the defects for the relevant issues

Involved in documenting the Traceability Matrix for the requirements assigned to the release.

Worked closely with development teams in investigating and correcting software bugs and deficiencies based on the testing results.

Public Consulting Group, Blacksburg, VA Jan 2016 - April 2016 QA Analyst

Implementation of EDI migration Project from HIPAA 4010 version to HIPAA 5010 version. This project is a mandate change as per the governed rules and regulations derived by CMS for enhancement of Business process and efficient data for EDI. Also, for the Implementation of Web Project for Providers, this portal was developed for Providers to perform Claim Status Inquiry transactions, Member Eligibility transactions and Pre-registration submission.

Responsibilities:

Conducted user interviews, gathered requirements, and analyzed the requirements for the new health insurance product. Prepared BRD’S and SRS for the ongoing project with the guidance of Project Manager.

Involved in writing Test plans, Test cases and responsible for executing the Test Scripts.

Performed Smoke, Integration, functional, Regression, and system testing.

Interacted with Business users and Technical team in providing clear solutions to requirements.

Involved in testing HIPAA EDI Transactions and mainly focused on eligibility Transactions (270, 271, 834, 835, and 837).

Worked extensively with Inbound 837 I and 837 P, 835 S (Out bounds) claims processing systems.

Mapped ICD9 to ICD10 and tested 270/271, 837 I/P/D and 835R transactions to migrate to 5010.

Manage and mentor offshore testing team on Agile Testing best practices

Validated X-12 files sent by external vendors to ensure that they are passing EDI Gateway level.

Design and execute test cases on HL7 interface

Assisted in the development and standardization of outreach documentation and managed the flow of data to complete HEDIS medical record documentation

Coordinated trial tests with HP engineers keep service running smoothly.

Prepared and Created Test Cases /Test Data according to 5010 Business requirements.

Involved in the development of web platform for online transactions through e-commerce.

Implemented Data ware house strategies to build the enterprise architecture.

Worked with other data analysts in creating and maintaining Data functional design documents.)

Traced Requirements using Requirement Traceability Matrix.

Environment: EDI X12N 4010, EDI X12N 5010, ICD, MS Outlook, .Net, UNIX, Windows95/98/NT/2000/XP and Internet Explorer. EZNet, EZCap, Top Team, Version One, JIRA,

Blue Cross Blue Shield of Michigan, Detroit, MI Sept 2015 – Dec 2015

Quality Assurance Analyst

The Medicare Advantage segment intends to generate value for the enterprise by expanding its business nationally through partnership models with BCBS plans and or providers outside of Michigan. The partnerships will require business areas to operate in new service delivery models and perform functions on behalf of another BCBS plan. Some level of change within and across the business areas and technology platforms will be required to improve the foundation of current operations and enable business areas to operate in the new model.

The initial client for these services is Arkansas Blue Cross Blue Shield (ABCBS). This Project is to support the implementation of Finance for Arkansas Blue Cross Blue Shield (ABCBS) effective 01-01-2016. This implementation will be on the Ika Systems Platform. The strategy for this Medicare Advantage Growth Program is to offer plans the same features and functions that Michigan has implemented.

Responsibilities:

Designed the online screens and reports for the Medicaid Online Electronic Claims Submission System.

Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.

Integrated Web services testing for CCM/Web Cap projects using HP Service Test

Conducted ICD 10 Impact Assessment of the various streams such as Health Care Management systems, including HEDIS Specifications; Benefits, Mandates and Medical Policy; Claim Processing & Data Storage; Provider Contracting; and Reimbursement

Developed and conducted statewide HIPAA 5010 and ICD-10 awareness program for all IDS staff in the client.

Analyzed the changes made to different EDI ANSI X12 transactions (837 I, 835.837and P, 278, 270 and 271) under HIPAA 5010.

Membership/enrollment and billing-entered information on facets to ensure correct eligibility

Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.

Identify Member, Provider, Coverage, Medicare, and Medicaid.

Analyzed, designed, and coded several online subsystems for the Medicaid System.

Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.

Ability to use testing tools to execute tests (HP Quality Center).

Defined, developed specs for federal reporting specific to Medicare Advantage

Teamed up with both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements

Requirements Elicitation, Analysis, Communication, and Validation according to Six Sigma Standards.

Participated in the creation of a Test Planning, Test Scripts, Testing, Defect Reporting and Management

Environment: Microsoft Word, Microsoft Visio, Microsoft Excel, MS Access, Mainframe, Rational Rose, clear quest, Plan View, FozBuzz, SnagIt and MS Share Point, QC, and QTP

Intermountain Medical Center, UT July 2014 – Sept 2015

QA Tester Integration Interfaces/HL7

Develop standards that permit structured, encoded health care information, to be exchanged between computer applications. Collaborate with standards development and Encourage organizations to participate in HL7 to develop healthcare information standards in their area of expertise

Roles/Responsibilities:

Reviewed requirements together with QA Manager, Director IT & Business Analyst

Facilitated hour long round table discussion with most HR directors, managers and analysts along with QA manager to get their input [ad-hoc UAT] in the project

Cerner Registration Build, test matrix development, Unit testing, system testing, Integrated testing, Test script development, Working knowledge System flows to downstream systems.

Reviewed Technical Specs together with the team of two developers

Wrote Test Plans in MS Word for Manual Testing, System Testing, Integration Testing, Performance Testing, Regression Testing & reviewed their consistency with the business requirements.

Performed White Box, Black Box, and Usability Testing.

Wrote Test Cases in MS Excel for user registration, access to training material, and activity log-in, reviewed the test cases and finalized.

Participated in weekly client meetings and internal meetings to test, implemented HL7 interfaces.

Tested different Cerner functional components, Involved in different phases of testing like Functional testing, Integration testing, System testing and User Acceptance testing or Beta testing.

Cerner deals with Patient Access, Revenue Management, Guarantor billing, Claims processing and Reporting. Tested different electronic and paper based claims.

Cerner interoperates between multiple applications and transmits data through interface engine, open link to different health care external systems and insurance payers. Involved with Interface team and validated HL7 events and messages.

Cerner Clinical Access embodies Best Practice Integration capability by delivering electronic patient information to medical imaging modalities. Tested radiology work flows and validated with different external systems .

Expertise on testing REST API using Robot framework for acceptance testing .

Created automated scripts and used Postman for restful API Testing .

Provided APIs for integration and management on third party applications .

Used SOAPUI to understand the services defined in WSDL document for the SOAP interface.

Worked on extensively for accessing web page to confirm that the clinic calendar is available.

Managed testing the patient appointment app where all clinic data is stored at cloud location and made patient appointments, cancellation, rescheduling by using SOAPUI WSDL to send the request and get response back from the cloud location.

Cerner contributes to HIPAA compliance, especially with regard to security of patient information

Documenting Master Test Plans. Reviewing Test plans.

Currently Testing on Patients in Critical Care/ Trauma.

Environment: PL/SQL, Google Web Toolkit (GWT), QTP, XML, Micro soft Visual Studio, API, SOAP UI, RESTFUL, POSTMAN,Cerner, iCentra, Edge, ECET (Emergency Charge Tool Entry ) Health, Computrition, PharmNet RadNet, PowerScribe, HL7, Test Tool – HP Quality Center 10.0, Integrity 10.0 JIRA, Peoplesoft, Clarity, Lighthouse.

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