Patricia Byrd

San Tan Valley, Az.***** 520-***-**** 480-***-****

adc2w3@r.postjobfree.com

Objective: To perform at the highest standard possible for my own personal achievement and to help push forward with whatever endeavors, goals, or aspirations my employer may pursue.

Vocational Computer Instructor and GED Administrator

Core Civic Saguaro Correctional Center, 9/16/19- Present, 520-***-****

Instructor for Basic Computer Skills, Window 10 and Microsoft Office classes. I instruct Inmates at a college level, introducing them to skills needed to enable inmates to move forward in their life once released from corrections.

Instructor for Basic computer usage, Email, internet, Microsoft Word, Excel, PowerPoint and Access.

Lectures on Networks, File management, Packet transfer, some protocols, and explaining the process starting from writing a program and coding to the result.

Explain software/hardware life cycle documentation and inventory in the business environment.

Prepare lesson plans and other documents requested by Principal.

Prepare and grade quizzes and test. Maintain grade book.

Administer the GED test via a live Pearson Vue network connection.

Includes scheduling for the test and monitoring during test.

Library Aide, Administrative Clerk

Core Civic La Palma/Immigration and Customs Enforcement, Department of Homeland Security Correctional Facility 7/9/2018-9/13/19

Position requires providing Library Assistance and administrative support to the Library department in a correctional facility.

Work with Inmate libraries overseeing daily activities and maintaining security.

Maintain confidentiality of records in accordance with corporate and facility procedures.

Maintain shelves and books in libraries and make copies for legal cases.

Respond to Detainee/ Inmate verbal and written request including research for legal purposes.

Requires independent judgment in the use of work methods and procedures

Communicate effectively with staff, inmates/detainees and visitor.

Research Inmate/Detainee records on OMSe.

EOD clearance/status required for ICE.

Administrative Assistant/Volunteer Associate

Compassion Care Center/Redeemed Threads 5/17-7/18

Position entailed various responsibilities performed in non-profit community center, food bank and thrift store.

IT Project Coordinator/Project Support Analysts

American Express / Spherion Contract 6/10/08-1/30/09

Position included various responsibilities working on an IT project involving select business partners.

Collaborated with team to write manuals and instructions for long term employees.

Collected mainframe (TNS) and database data to generate daily, weekly, and monthly reports.

Updated communications from technical terminology to non-technical for other departments to understand.

Monitored all IT activities involving American express and other business associates communications to ensure packet completion.

Wrote and followed escalation procedures for unplanned mainframe outages.

Prepared for installation of cloud environment.

Used mainframe, Windows XP, and Lotus Notes.

Information Technology Project Coordinator

Motorola-ITSS department/Command Center 3/2001-8/04

Dispatched projects, and trouble tickets to desktop technicians, server administrators, network administrators, and UNIX technicians via Vantive 7.0.

Required technical knowledge to evaluate issues and determine correct routing to appropriate group and technician.

Point of contact for all password changes, locked and expired accounts.

Performed server maintenance including cleaning and updating files.

Performed software configuration and installations using SMS/RDM. Involved retaining control of clients desktop during installation, password change or updating various software.

Ran daily and weekly metric reports via MS Access and Crystal Reports.

Use of Windows 2000, NT server Manager 4.0, Enterprise server, Exchange server 5.5, Novell Netware, SMS and Vantive.

Information Technology Project Coordinator & Workflow Coordinator

Wells Fargo Bank –End User Computer Department (EUC) 8/96-01/2001

Promoted from LAN admin to Primary position of Project/workflow coordinator, responsible for dispatching all user account related issues to correct department and analyst.

Dispatched work, projects, and trouble tickets to desktop technicians via an in-house database (Oracle/Wanda).

Monitored all LAN analysts in department to ensure all assigned work or trouble tickets were completed and customer was notified of result.

Point of contact for all password changes, locked and expired accounts.

Created progress reports

Created weekly progress reports containing over all work performance and individual employee workload.

Used Wanda, an in house Oracle RDBMS

LAN Administrator

Wells Fargo Bank –End User Computer Department (EUC) 8/96-01/2001

Performed client id creation on NT and Novell including file permissions, change directory, updates, and changing and delete login ids. Some mapping on DOS.

Performed migrations involving Novell servers NT, Exchange and Legacy servers.

Set up mailbox accounts on mail servers via Outlook and Exchange.

Contact for locked or expired accounts and made password changes.

Liaison between management and IT technicians. Supervisory point of contact when management was unavailable.

Attended weekly meetings with management to report progress, problems, complaints or positive issues of the department.

Use of Windows 95, NT server Manager 4.0, Enterprise server, Exchange server 5.5, Novell Netware, Outlook, DOS and Oracle database.

Education: Completed over three years of college. I majored in Business Management and Computer Management. Also took classes in: PL-SQL, Network Administration, Astronomy, Geology, Anthropology, Mythology, World History/Religion, Paralegal and Research courses. I am continuing my education.

Strengths: Very personable, Great Communicator, Very detail oriented, Leadership skills, Get along well with staff and customers. Follow direction well, I enjoy performing well in all of my duties.

Certified GED test administrator by Pearson

Security status is EOD as required by I.C.E.

CPR Certified

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